Guest User
November 25, 2024
In the past, I always chose to stay in this hotel when I transited in Frankfurt on business trips. The price-performance ratio is relatively high.
However, the experience of this stay was extremely poor.
1-The breakfast is not as rich as before. It is just simple bread, boiled eggs and other foods, and the fruit is not very fresh.
2-The price is super expensive, almost 200 US dollars
3-Because the hotel was booked before departure, the reservation date was selected as January 25 after arriving at the hotel. After communicating with the hotel front desk that it can be cancelled, I immediately booked a hotel for that day, and the price was ridiculously expensive. But after I left the hotel, I communicated with the agent and they actually did not agree to cancel. This surprised me very much. If it cannot be cancelled, I should have informed the hotel front desk at that time. I can change the check-in date to avoid losses. The result is that it cannot be cancelled. No refund.
I transit in Frankfurt at least 5 times a year, and I stay at his house every time. I didn’t expect the hotel to have this attitude.
I will never stay in their hotel in the future. It’s too inhumane.
And January is the Chinese New Year, and it’s impossible to go on a business trip. I guess the hotel is also aware of this. That’s why it’s so arrogant!
Original TextTranslation provided by Google