Drury Plaza Hotel Nashville Franklin

Very good

Second time staying here, will not be our last. We like the locations proximity to Franklin and Bellevue. Staff is top notch, breakfast is plentiful and convenient.

Nice hotel in a good location that’s very clean and has friendly staff. The breakfast offering it good and they have a nightly kick back of food and drink which is a real positive . The downside, the noise from the pool is horrendous and goes on past 10pm if you have a room above it and also the noise in the main reception and dining area is like a cattle market at the weekends when loads of families stay with kids it’s not recommended. We would stay again but would avoid Friday,Saturday and Sunday due to the noise as stated and the corridors being used as running tracks by the kids

Great clean room and loved the free food and drinks while there. Great job!

Very nice! Clean and comfortable. I would recommend and stay here again in the future.

My issue is that on 2/15/2024 I reserved a handicap hotel room at the Drury Plaza Hotel in Franklin, TN for 5 nights from 8/22/2024 through 8/27/2024. However, I was NOT aware that I was dealing with Priceline, it looked on-line as if I was dealing with the Drury directly. Anyway here is what happened: - Immediately upon completing the transaction I checked my e-mail and saw that the room was double-booked... 2) rooms for 5 nights at $1,139.13 x 2 = $2,278.26 - Within seconds I called the # and notified them of the error. This is when I found out that it was Priceline that I was actually dealing with. - They told me that the room was final, and no cancelations were allowed. - I told them that it was their mistake for double-booking me. - After a month of back and forth between Priceline and the Drury I finally received a credit for the 2nd room for $1,139.13 - On 8/22/2024 I showed up with my family at the Drury Plaza Hotel and they notified me that my room reservation was totally cancelled. So, I had no room at all to stay in. - I was finally able to get a room from the Drury, but not a handicapped room and although I had already paid for the room on 2/15/2024 on my VISA, I had to pay full price again. - The Drury said that they had no control over Priceline - Priceline said that they have no control over the Drury - So, I am stuck in the middle and have to pay for a room that I never received because the Drury cancelled both rooms, and Priceline only refunded me one room Anyway, I was notified that I need to take it to small claims court between Priceline, the Drury, and VISA (for not helping me with dispute resolution).

Always a great place to stay. The evening Kickback meal and drinks save us money on going out to dinner.

Great location, clean property and nice staff working.