Name: Dormero Hotel Freudenstadt
Address: Karl-Von-Hahn-Straße 129, Freudenstadt, 72250, Germany, Karl-Von-Hahn-Straße 129, Overseas, Germany
Rating: 3.6

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人口少的小鎮，確實服務就比較欠缺，辦理入住的時候，我提前到了，大堂沒一個人，我不得不在大堂等了一個小時，大廳裏燈光很暗，我都覺得心裏發毛。退房的時候也是沒有一個人在，幸好早餐區域有服務員，向他們求助了才叫到了車。

Es hat uns sehr gut gefallen, es gibt Fahrrad Stellplätze in einen abschließbaren Raum. Das Personal ist sehr freundlich.

冰櫃的門壞了，但minibar免費；陽台的門壞了，但有較好的視野，早餐竟比某些高檔酒店還豐富，就這價格，要什麼自行車呢！

Einfach ohne Hauptlicht im Zimmer gewesen🤦🏼♂️

蠻不錯的飯店，以價格來說房間十分寬敞，並有一些免費的設施如健身房，撞球和手足球，飯店內各有兩隻麗松鼠和綠鬃蜥很可愛，距離火車站有點距離非自駕要注意，早餐偏貴

Sauna

Luggage storage

Wi-Fi

Smoking area

Golf course

Breakfast

Pets allowed

Non-smoking room

Pet friendly

All Languages

Chinese

German

All Room Types

Standard Double Room

Not only the location within a very filthy and abandoned area was shocking upon arriving; there were people sitting  in front of the hotel and moving around the 'lobby' which defiantly belong to the 'project-complex' (HLM) and not to the hotel. The doors were widely open, but no hotel staff around. As indicated by a sign, guests have to use a very dirty and sticky (defiantly not hygiene and certainly not in-line with COVID-19 sanitary regulations) telephone to call a reservation agent. Unfortunately you only get to know, that  there is no staff around until 16:00 hrs (official check-in time). Never the less, even the back-office was completely open and also on the reception desk registration cards with personal information were laying around - visible for everybody, with all personal information, one should keep at a discrete place to cope with official data protection policies. The furniture in the lobby was old and damaged. With all the garbage laying around, broken glass on the ground no staff on place but strange people hanging around and squatting in the lobby befitting from the vacantness this place is the most horrible 'hotel' I ever (almost) stayed. The driveway in front of the hotel was full of potholes and the signs at the entrance seemed like this place was abandoned a while ago and serves now as a retreat for homeless people. Don't get me wrong: if this is the intention to give shelter to homeless people, this is a nice gesture. Still you would need a bit of surveillance and should defiantly not sell rooms at this place to guests, which might have a certain need of security. I would defiantly not want my personal data, including credit card details laying around in a doss house / hostel for homeless people. There are other ways I help people in need!  After I have called the group reservation to complain about the state I found the hotel / hostel, asking for a staff to speak with in person on spot, as I could not imagine, that this would be the standard DORMERO would strive for, I was told, that the hotel manager should be around and will be called to the lobby via the reservation agent I had on phone. Well, still after 15 Mins nobody showed up, so I had nothing else to do but leaving from this spooky and creepy place.   How could someone leave such a place and run it down to  such a bad state?!  How could ever someone rate the location and state better than terrible?!  Have a look at this place - you would not believe you are in Germany / Black Forrest / Freudenstadt but somewhere else, where nobody lives or took care for ages! I traveled the world and am not only staying at 5* Hotels; but the worst  1* Hotel is cleaner and safer as this place.   I understand one might  chose the location for the cheap construction site. But not hotel should place their name / brand proudly on that abandoned, filthy, down-and-out garbage dump!  Luckily there are many family run places in the area, where I found an alternative quickly. But as I am bit

Let me start with the thing that made us leave asap: there was dried up urine all over the toilet seat and floor.  I have been travelling a lot and have over 100 hotels only on *********** and probably an other 100 hotels through work and other agencies. And from those 200 hotels this is the fist time I have arrived at an hotel and just walked out and decided to stay in an other hotel.  We did arrive at the hotel and the parking is just in front of the hotel, there are no safety measures, there are no gates or fences or lights, so your car is not any safer here than next to the public road. But nevertheless the hotel asks a fee of €10 for parking there.  The lobby of the hotel feels like an 80's techno club: dark, black&red painted and decrepit.  So after checkin we arrive at our room and put all our suitcases down (didn't felt safe to leave anything in the car) and we sit down at the bed for a moment. At that moment I noticed a black hair next to the pillow. So we take the sheets of the bed and there are multiple hairs all over the sheets. the sheets looked clean at first sight, so I don't know if it were the housekeepers hairs or the previous guest. So we clean the hears from the bed ourselves and I went to the toilet, the toilet cover was down, but the seat of the toilet was full of yellowish dried-up urine. Not just a few drops that somebody could have missed cleaning, but at least 20% of the seat was covered. This made me almost puke and I did notice that the ground was covered as well.  I went to the reception, but they clearly don't like to deal with complaints, because they wouldn't help us. When I felt that the discussion was going nowhere and the receptionist was getting angry we just left and tried to contact the hotel via ***********. I've had a great experience with the customer care center of ***********, but unfortunately even they never got any response from the hotel. to the point that they even gave me the direct contact information of the hotel.  I'm not a difficult person, mistakes can be made and everybody deserves a second chance, so the thing that bothered me the most was just that there never came any response or excuses from the hotel. Not to me or to their partner, ***********.   there are plenty beautiful places and hotel in the Black Forest, enjoy your time there, just go in a large circle around this hotel.

Very nice hotel, the room is very spacious for the price, and there are some free facilities such as gym, pool and hand football, there are two Lisquirrels and green parrots in the hotel, very cute, a little distance from the train station, not self-driving to pay attention, breakfast is expensive

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63.6km from Karlsruhe/Baden-Baden Airport

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Discover 41 reviews of Dormero Hotel Freudenstadt, rated 3.6 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Dormero Hotel Freudenstadt Reviews: 41 Verified Reviews Latest 2024 | Trip.com

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Dormero Hotel Freudenstadt Reviews

Dormero Hotel Freudenstadt

Dormero Hotel Freudenstadt Guest Reviews