Hotels in Santa Luzia, Funchal

Everything was fantastic, hotel location, services and design of the hotel. I enjoyed the 2 nights there. Unfortunately the welcoming was not good for me as I waited for 3 hours and 20 minutes. Yes I came early before the check in time which is 2 Pm and I came at 11:50 and the front deck staff ( Eduard ) confirm to me that my room will be ready at 2 pm but till 3:10 pm only I got to my room after I esclate my issue to the front deck manager ( Peter ), the problem was not about the time I lost, but the attitude of front deck staff as he is looking to my face multiple times and he didn’t come to say sorry that your room not yet ready just to apologizing…

The hotel is in a good location and the sea view room which we reserved had a nice view of ocean. But, I need to mention that this hotel is not a 4 star hotel. The whole building is old and they kept it in an old fashion way. The bath is not good, they don't offer even water in daily service and neither tea. (which is expected from a four star hotel) The elevator is old and always full, really not suitable for an eleven floor building.

The hotel that left a deep impression will have a chance to come back. The hotel is in a great location, close to the edge of the cliff. Invincible sea view. All kinds of swimming pools are suspended on the edge of the cliff at different heights. There are sea water, natural water temperature and heated water temperature, which enjoy great value. There are 2 large restaurants, and the rest of the outdoor restaurants, bars, and salons are so many that they have stayed for a few days and have not found out. The big restaurant buffet has a cabaret show in the evening, and the male and female singers play piano. There are tabloids in the hotel, 6 languages, English and American languages, and there are American and British versions. Service staff gentlemanly, friendly and friendly. Different restaurants with a variety of flavors to choose from.

My first impression of the hotel was not at all positive... The door to the room was warped, the window frames were quite dated (on two of the nights of our stay it was windy and the windows made a lot of noise and had little insulation) and the room had no no towels or toilet paper... After this first impression things got better. Breakfast was good and quite varied. The hotel also has an indoor and outdoor swimming pool, free of charge and towel provided. The hotel offers parking for 7 euros per night, but with some luck we managed to park in a street behind the hotel for free (where it was easy to access the hotel through a back door). Check-in and check-out went smoothly.

Hotel facilities and equipment, although old, but also basically meet the needs of use, breakfast is very rich, the room given by the front desk should be considered the largest of the same type, but the floor is too low, the parking lot is noisy, the fly in the ointment is less front desk staff Smile, communication is frosty, resort hotels should not be like this. There is also a small episode at check-in. The front desk must ask me to send the order to the hotel's mailbox, and she has my order number in hand. Is it ridiculous!

Very good location, various full breakfasts, staff available. The weak point is that there are only six places where you can park, but often you already have it. The possibility to park in the casino's parking lot is up to € 6.30 throughout the day. Another weak point of the soundproofing of the room is the sound of TV, doors in the adjacent room. Sufficient hotel, pleasant pool, jacuzzi hammam and small gym for 3/4 day!

Like another reviewer I became jittery the night before we left about the hotel being part of a shopping mall - silly me! We had such a great week staying here that we want to return next year (and we rarely return anywhere because there are so many new places waiting to be visited)! Everything about the hotel suited us perfectly. Lovely hotel, great staff, fantastic choice and quality at breakfast, quiet even though you're in the town and, as for the roof terrace - all whirlpools should be that big and have those wonderful views! Before I sound as though it was perfect I must confess that putting out the lighting on the first night caused a bit of a problem but we eventually worked out what to do, and we did get used to the low levels of lighting in the room and the lifts. Although we enjoyed cocktails by the pool, we didn't eat in the restaurant or drink in the bar but that was only because there are so many bars, restaurants and cafes within easy reach that it would have been a shame to miss out on some fantastic experiences. We were also there during the flower festival, which gave us beautiful sights and became our regular evening walk being so close to the hotel. Oh, and the icing on the cake - one of our favourite shops, Massimo Dutti, is at the entrance to the mall!

Very good hotel top location right next to the bus direction airport and direction center Well soundproofed because we had seen the works … and that's fine, we slept very well despite that Only downside is breakfast or on arrival they force you to choose a time In case of change, you must call the night before. It's super annoying! Especially when you don't have a precise schedule We didn't respect the schedule every day and it's ok, we didn't fail :) Receptionists are top notch and always available

Ho prenotato questo hotel in quanto sia la posizione centrale che il buon rapporto qualità prezzo, sembravano veramente ottimali per le mie necessità, ma purtroppo le sorprese in negativo mi aspettavano dietro l'angolo. La struttura è in centro, ubicata accanto ad un supermercato in una zona dove non ci sono parcheggi auto, tant'è che si appoggiano ad una loro altra struttura a 50mt di distanza, dove è possibile lasciare il veicolo, introducendolo in un'area parcheggio piuttosto angusta e stretta, dov'è veramente difficile posteggiare. Il personale della struttura è poco cordiale e spesso assente, ma più che altro parlano pochissimo inglese e si curano poco della clientela: c'è un signore di una certa età che fuma di continuo ed è visibilmente turbato quando deve rientrare dentro dovendo buttare la sigaretta a metà. Quando non c'è nessuno nella hall, ognuno può prendere la sua chiave (ma anche quella di un altro) facendo self service ed andare in stanza. La camera è di dimensioni generose, ma ha una moquette lercia e che puzza di muflone, sui comodini ci sono briciole e capelli, per non parlare dell'interno dei cassetti che è inenarrabile... Il bagno è ancora peggio, in quanto non ha una vera e propria vasca e che allo stesso tempo non è nemmeno una doccia: sembra una grossa tinozza tutta incrostata ed ingiallita con 4 rubinetti, 2 per la zona bassa e 2 per la zona alta della doccia (caldo - freddo). Purtroppo la doccia non funziona, pertanto per lavarsi bisogna usare l'acqua della parte bassa che come si può immaginare, non è molto comoda per lavarsi integralmente; anche il phon per i capelli era un disastro in quanto il tubo in plastica da dove usciva il calore era quasi integralmente bucato e l'aria fuoriusciva ovunque tranne che dalla zona dove doveva fuoriuscire. Se a tutto questo ben di dio, ci mettiamo dei letti duri come il porfido e la WiFi che funziona solo alla reception ed al 1' piano dell'edificio (io ero al 3'), direi che c'è ben poco di cui essere entusiasti. Guardando successivamente, ho notato che ci sono altre strutture meglio recensite ad aver dei prezzi abbastanza similari a questo, pertanto opterei di valutare attentamente prima di imbattersi in questa poco soddisfacente avventura.

We have just returned from a thoroughly enjoyable week here. We had, of course, seen several very positive reviews here before booking, which had been encouraging, even although we always treat the most gushing praise with a degree of caution. Very well done Porto Mare Hotel - you more than lived up to the expectations the other reviewers had generated in us! What a marvellous hotel! We were fortunate to have a very pleasant top floor room which gave us excellent views of the delightful and very well-maintained gardens, the main pool and the sea beyond. We found the staff, without exception, to be very friendly, approachable and helpful - and, as many others have done before me, I do have to mention the breakfasts - just wow! The only slight disappointment for us was that the showers (yes, there were two different types - standard and 'rainwater' ) were above the bath, rather than having their own cubicle. However, that really did not detract from the overall experience of a wonderful stay. We will certainly be lookng to return to the Porto Mare on our next visit to Madeira. Thank you all.