The Westin Changbaishan Resort Reviews

Will must come back again The hotel is so clean and nice Will brig my mom to come here again

Super good service and good stay, will back back again.Snow suit as very good, equipment also best! Just need to add a bar

My children love this hotel very much. All staff were very helpful and friendly. Surrounding got lot activity.

I was struggling between Sheraton and Westin, and finally chose Westin. Its twin room is 1.35 meters and quite spacious, which is friendly to families with two children. They called to inquire about my needs before check-in, and put all the children's equipment in the room early. They also told me that my check-in time was my birthday🎂, so they decorated the room and sent me a cake, which made the ceremony feel full. The concierge is Ming, Xiao Xing, and the service is good. When they learned that we were going to Tianchi in the morning, they took the initiative to ask for a taxi for us🚗. After breakfast, the car was waiting for us, which saved us a lot of time with 2 children. Another point is that the hotel has its own snow house, and the elevator can go directly to the negative 1 floor. It's so convenient! You can slide back directly when you come back

The hotel is very welcoming, with a 24-hour self-service convenience store🏪. The hotel's room service is very thoughtful, the beef burger🍔 is delicious, the concierge Xiao Xing and Xiao Li are very enthusiastic, but the hotel check-in system needs to be improved. xc immediately placed an order and had to wait for more than half an hour for the hotel to receive the order

Very satisfied, came here on my birthday, sent a cake, basically can play most of the projects in the town, free upgrade for us, the experience is very good, the concierge Xiao Xing Xiao Li is very enthusiastic, recommended us a lot of play projects and food in the town, let us check in at nine in the morning, one day's project from check-in to ten o'clock in the evening fireworks, like it very much, next time will come

Compared with Park Hyatt and Hyatt, the infrastructure is indeed older, but the price is much cheaper. The accommodation experience is also much better, the service is warm and thoughtful, all requests will be responded to in a timely manner, the food is good, and the igloo is convenient. It should be the most cost-effective choice among the igloo options.

The hotel service is very good. They introduced small restaurants opened by locals nearby for dinner. They provide free pick-up and drop-off. The location is very convenient. There is snow outside. The hotel has its own ski house and small ski slopes for skiing. There is also University Road, cable car, water park, snow park, cool kid park, hot springs, and free travel photography nearby, which are all included in the hotel package. Xiao Du and Xiao Xing also gave free fruit. The service is especially good!

The room is nice, the bed is big enough to sleep two adults and one child. The breakfast is rich and can be brought back to the room. The ski house can go directly to the ski slope, but the beginner's ski slope is a little difficult, and you have to walk a long way, which is a bit inconvenient. The place to change shoes is too crowded and too small. There is nothing to play behind the hotel. It is better to have a small playground in the backyard of the Sheraton Hotel. Moreover, it is located in a remote location in the resort area, and it is too far to go to the town. The shuttle bus is super inconvenient. You have to wait outside by yourself. The service staff will not watch it. When you ask for help, they actually say that this kind of thing is not their job. There is no airport pick-up and drop-off, just a bus, fixed point, and the round-trip time is not caught up. The daily flights are not flexible enough and not enough. In short, the shuttle bus and the airport bus are super dissatisfied. Hallasan Hot Spring is very small indoor, mostly outdoor, and there is no place for sweat steaming. In short, the experience is not very good, and there is no service and feeling of a star hotel at all.

The environment is very beautiful, the room is also very satisfactory, the hotel service is also good, especially the concierge Xiao Du, Xiao Xing's service is warm and thoughtful, helping to arrange the car, arrange the tour, a great trip. The skiing and rafting provided by the hotel are great, but I didn't have time to experience the hot springs. I will come again next time. It would be even better if the hotel's free tours were more flexible. For example, it is not limited to fixed people, but the number of times the room is owned, and it can be used randomly.

It was great. The Westin's dedicated ski equipment hall and dedicated magic carpet can directly reach the ski resort. From the moment I checked in, I was amazed at Westin's meticulous service. If I called the front desk for any problem, they would come to solve it within 5 minutes. It was very helpful. I would especially like to thank the housekeeper Xiao Chang, who explained the hotel's various facilities and surrounding facilities to us in great detail when we checked in, making us feel at ease.

Skiing paradise! The hotel is on the mountain, with its own snow house where you can go skiing right downstairs, and its own magic carpet to go up the mountain. The environment is very good, quiet and convenient. Next to it is Sheraton, and the location and facilities of the two are similar, depending on personal preference. It is just inconvenient to eat and go to the water park and hot springs. It is said that there is a shuttle bus to pick up at a fixed point, but I didn't see it, and it was full when I saw it. It is better to ask the restaurant to pick you up, and they will provide pick-up and drop-off when you go to eat.

The room type has been upgraded, the room area is large enough, the breakfast is rich, and you can enter the ski resort directly from the hotel, which is convenient and time-saving, which is very friendly to ski enthusiasts.

This four-day, three-night experience was great! The hotel concierge Xiao Chen, Guan Feng, and Xiao Xing were so considerate. When checking in, they not only helped upgrade the room type, but also introduced the surrounding food and attractions in detail. During the stay, they helped to book restaurants and arrange vehicles. When I accidentally left my child's down jacket when I left the hotel, he contacted me immediately and arranged to find it and send it to the airport. The service was fast and good! The small episodes during the stay were also solved happily and efficiently: 1. I encountered problems with the rental and return of ski equipment. No matter how late it was, they helped me communicate super efficiently, and even helped me retrieve the surveillance in the middle of the night, and finally found the ski equipment. 2. My sister's braces were forgotten on the dining table in the restaurant. When the waiter cleaned the table, he dumped it into the trash can with other garbage. The restaurant manager helped us search in the large trash can and finally found the braces. All of the above touched us very much. Thank you so much! Real super five-star service!