Biohotel Grafenast

I'm not usually a big reviewer, but at this point I'd like to share my experience about our 2-week family vacation in July 2022 with young children. U P s: - Fantastic location with views over the Inn Valley; many hiking trails and chairlift (although also audible) right next door. - Connection via bus line to Schwaz (approx. 25 min) with uncomplicated connection to all local sights. - Free e-mountain bike rental (different sizes, also 1 children's e-bike). D O W N s: - We regularly waited 2 hours until the main meal at dinner. This is hardly feasible with small children; a few times our littlest one just fell asleep at the table. - In addition to the regular drinks, water is also usually charged for, despite the booked inclusive service. There is a tea bar, but the water is usually empty and you have to ask for it every time. For dinner, you are expected to order water (sparkling water at 4.80 EUR). Our children had their water bottles refilled at lunchtime, and that was also directly on the bill. - on some evenings there were additional unannounced 'company events': in the best weather we had to dine inside, while outside there was singing to live music until 11 pm in the best drinking mood. - During our stay, there were unfortunately too few and too poorly trained service staff (who were, however, friendly and helpful). - For the total package of services clearly too expensive (3000 EUR/week- without drinks). - the pool was unfortunately very limited usable with children due to swarms of horseflies. - Even if I support the recycling of food in principle, there are certainly limits. Three day old fruit salad should no longer be offered for breakfast. N O - G O: - The way landlady Waltraud treats her own staff is indeed disturbing. We had to unintentionally witness several times how the employees were reprimanded in front of the guests. - Almost more dramatic was the interaction with children: the encounters with the landlady were characterized by reprimands, prohibitions or snide remarks. This experience was shared in unison by all parents during our stay. When we wanted to bridge the waiting time for dinner, for example, with wooden crayons and paper (the table was even laid out with newspaper), we were "instructed" not only verbally, but the next day again in writing in the hotel newspaper for all other guests to read. - our one-time laundry (approx. 4 kg; underwear and a few T-shirts) was boned with 50 EUR. F A Z I T: The atmosphere created by the landlady Waltraud unfortunately gave us a feeling of visiting the "evil mother-in-law". Even though the food is served exclusively in organic quality, the main dishes were partly redundant over the two weeks and rather midfield in terms of taste. Unfortunately, we did not feel welcome.