Hotel Bernina Geneva

The location is very good, just across the road is the train station. The bed is relatively comfortable and the room size is acceptable. The disadvantage is: expensive! The price is too low! If a child stays with his parents, even if he does not need an extra bed, the hotel will still force him to upgrade to a triple room for one more person, otherwise he will give up the stay (the paid room fee will not be refunded). We didn't argue with them, just paid, but we won't choose this hotel again. In addition, the hygienic condition of the room is worrying. There is a layer of visible ash floating on the water in the coffee machine in the room. There are stains on the coffee cup that have not been cleaned😱 Summary: Not recommended, there are other hotels available in the same location

My parents were traveling before me, and we chose this hotel because it was close to the train station and easy to find. We booked a deluxe double room for two nights. I met up with my parents at the hotel on the day of check-out. I didn't find any problems at first, but then I passed by an empty room with the door open next to it and it looked very similar to the one shown in the booking picture, so I re-checked the square description of the booking city and the actual room type, and found a huge gap. The actual room type was a very small corner room (see pictures and videos for comparison), so I contacted Ctrip customer service. After looking at the pictures I sent and the problems I described, the customer service also said there was a huge gap, but they needed to contact their agent to handle the problem (yes, first of all, they are not direct bookings but middlemen, and secondly, they have to wait for the agent to solve the problem instead of the platform solving it for me first). The final reply I received was that the agent said that I had checked in for two nights and had not raised any concerns, so no compensation could be given, and suggested that I could change the room if I raised questions about the room type during check-in. When parents are away from home, many things they don't know are handled by their children. It's my fault that I don't fully understand some details, but the hotel shouldn't bully us like this on the premise of trusting our high quality. If we can change rooms if we raise questions, why don't we give a good room that matches the booking picture at the beginning? I won't say much about the hotel's purpose, it's just pure bullying; secondly, Ctrip, as a second-hand middleman, changed its words and said that the agent's feedback on the room was the same as what I booked, but the room type was different, and it couldn't provide a reasonable compensation mechanism. The platform played a little role and was irresponsible.

The location is very good, just opposite the train station. The rooms are nice and the staff are friendly. I need a one-day transportation pass, although I like to stop and go. There is a tunnel next to the hotel that leads to the train station. Of course, you can also cross the road to get there. There is a supermarket at the train station and there are many restaurants nearby.

有點小，總體來説還不錯，挺方便的，出門就是車站和超市