Holiday Inn Genoa City

Holiday Inn Genoa City Reviews

Holiday Inn Genoa City

Via Milano, 47, Genoa, Liguria, 16126, ItalyView Hotel Details
Holiday Inn Genoa City
Holiday Inn Genoa CityHoliday Inn Genoa CityHoliday Inn Genoa City
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Holiday Inn Genoa City Guest Reviews

3.9/5
Good
93 review
Verified reviews
Location3.9
Amenities3.8
Service3.8
Cleanliness4.0
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All reviews(93)
Positive reviews(21)
Reviews with photos/video(5)
Awesome stay(12)
Clean and tidy(5)
Delicious breakfast(5)
Great service(5)
Great location(5)
Negative reviews(3)
Guest User
2 Single Beds Standard
Stayed in Mar 2024
Couples
6 review
5.0/5
Outstanding
Posted on Mar 19, 2024
good location, clean room and comfort bed, 15 mins walk to city centre, 10 mins walk to cruise terminal
Response from Property: Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management
SGPMK
Accessible Queen Room
Stayed in Jul 2024
Business travelers
32 review
3.2/5
Posted on Jul 27, 2024
Location is great. Walking distance to subway. Breakfast spread is good, for the price that you pay during the summer season.
Response from Property: Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,IlariaHOLIDAY INN GENOA CITY – Staff and Management
Gökhan Özbek
Queen and Bunk Bed Room
Stayed in Jul 2024
Family
11 review
1.0/5
Posted on Jul 2, 2024
They didnt cooperate at all and trying to get only reservation money without any service or change greediness
Response from Property: Dear Gokhan, we are sorry for your review, specially cause you never stay at the hotel, just booked a room and asking, the arrival day at 6 pm, to free cancel it. Unfortunetely we were fully booked and refused other request, so free of charge cancellation was not agreed. We hope to welcome you in future, offering a nice stay. Best regardsIlaria GM AssistantHOLIDAY INN GENOA CITY
Guest User
2 Single Beds Standard
Stayed in Dec 2023
Family
14 review
4.5/5
Great
Posted on Jan 22, 2024
Breakfast quite nice, have a variety of food choices, enough supply 5mins walk to metro which offer free services during non-peak hour Next to huge supermarket, Esselunga View from a higher floor will be great Have kettle👍 少數有水煲 早餐算多款,有不停供應 鄰近大型超級市場 5分鐘步行地鐵站
Response from Property: Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management
Dirser
Standard Room with Double Bed
Stayed in Oct 2024
Couples
3 review
3.7/5
Posted on Oct 6, 2024
Clean and good location but hard to enter parking
Response from Property: Dear Dirser,Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. We regret for your feedback on parking: unfurtunately we are located in an old building in the historical centre, so our parking is on the back of the hotel. To reach it, guests have to walk 100 mts outside, and we understand that if it's raining is not agreable. Hoping to welcome back you soon please accept our best regards,IlariaHOLIDAY INN GENOA CITY – Staff and Management
Anonymous User
Standard Room
Stayed in Sep 2023
Solo travelers
1 review
2.5/5
Posted on Sep 10, 2023
Quality is much lower than expected from Holiday Inn hotels. Check-in was perfect, very friendly. But firstly, the room was a bit stinky. Then wanted to use the bathroom and noticed that sink is blocked. I informed the front office directly and promised to take care of the issue. Checked again upon my return to hotel at night but nothing was solved and always had to use the shower instead. During the check-out I was about to be fully charged again for my stay although it was already paid online.
Response from Property: Dear Guest, We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies. We are ready to welcoming you again upon your next stay, trying then to regain your confidence. Yours sincerely, HOLIDAY INN GENOA CITY – Staff and Management
CPPR
Standard Room
Stayed in Nov 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 3, 2024
Our stay was amazing, the hotel was clean and the staff were really friendly. Good location and the breakfast was also nice
Response from Property: Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management
Guest User
2 Single Beds Standard
Stayed in Aug 2023
Travel with friends
6 review
4.7/5
Amazing
Posted on Aug 22, 2023
Great place right beside water. Clean, well staffed. Would come again.
Response from Property: Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management
Guest User
Standard Room
Stayed in Aug 2022
Family
54 review
3.2/5
Posted on Sep 6, 2022
second time to stay when we return from Nice. takes a while to await staff to open the parking gate. insufficient parking spaces too.
Response from Property: Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. We regret for your feedback on parking: unfurtunately we are located in an old building in the historical centre, so our parking is on the back of the hotel. To reach it, guests have to walk 100 mts outside, and we understand that if it's raining is not agreable. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management
Guest User
Standard Room with Double Bed
Stayed in Apr 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Apr 20, 2024
Nice hotel
Response from Property: Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management
Guest User
Standard Room
Stayed in Oct 2024
Couples
46 review
4.1/5
Very Good
Posted on Oct 13, 2024
The room is spacious, and the windows are soundproofed despite being separated by an elevated bridge. It is a little far from the city center, so there are few restaurants around, but there is a bus stop nearby, which is quite convenient. The breakfast has a wide variety of options.
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Wuditu
2 Single Beds Standard
Stayed in Oct 2024
Travel with friends
69 review
4.0/5
Very Good
Posted on Oct 10, 2024
The room is big, there is a coop supermarket opposite, far from the attractions but there is a subway
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Zhaoyiku
Executive King Room
Stayed in Oct 2024
Couples
12 review
2.5/5
Posted on Oct 4, 2024
Holiday Inn is getting worse and worse. It is located in a dilapidated building next to an overpass. The roar of cars is endless. The facilities in the room are old and not soundproof. There are many mosquitoes flying around. The parking lot entrance and exit design is hard to understand. The WIFI is poor and you can hardly open the web page. The breakfast is just okay. It takes three subway stops to get to the old city. In short, it is not good. I will avoid Holiday Inn in the future.
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Response from Property: Dear Zhaoyuku, we are very sorry in reading your review. Our location, 1.5km far form the city center, is well detailed on websitesusually our guests appreciate soundproofing of the windows, and we regret that you did not feedback reception desk in order to solve the matter, moving to another room if necessarywe hoep to wlecome you back in future, giving you a better experience, and remainbest regardsIlariaHOLIDAY INN GENOA CITY
Manu R
Accessible Queen Room
Stayed in Apr 2024
Couples
10 review
5.0/5
Outstanding
Posted on Apr 3, 2024
The room is very spacious and comfortable. The staff was excellent and the buffet breakfast was very complete. Very good place to rest.
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Response from Property: Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management
Markus
Standard Room with Double Bed
Stayed in Mar 2024
Couples
51 review
5.0/5
Outstanding
Posted on May 25, 2024
Good value for money for a hotel in Genoa. Breakfast was good!
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management