Citadines Connect Georgetown Penang Reviews
Citadines Connect Georgetown Penang
202, Lebuh Noordin, George Town, Penang, 10300, MalaysiaView Hotel Details
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Citadines Connect Georgetown Penang Guest Reviews
4.4/5
Very Good
170 review
Verified reviewsLocation4.5
Amenities4.2
Service4.3
Cleanliness4.5
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All Reviews(170)
Positive reviews(161)
Reviews with photos/video(54)
Average sound insulation(11)
Convenient for shopping(8)
Easy to get around(7)
Well designed(6)
Comfortable bed(6)
Tasty food(6)
Located downtown(5)
Tasty coffee(4)
Negative reviews(9)
Yohan Nesburg
Studio Deluxe Twin At Block B
Stayed in May 2024
Friends
1 review
Outstanding
Posted on May 26, 2024
Nice hotel nice place very clean also nice staff ,I do repeact to stay here again in the nearest future
Response from Property: Hi Yohan,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay with us and found our hotel, location, cleanliness, and staff to your satisfaction. Your kind words truly motivate us to continue providing excellent service to our guests.We look forward to welcoming you back in the near future!Best regards,The Management
HeiTravel
Studio Executive
Stayed in Jun 2024
Business travelers
12 review
Great
Posted on Jun 18, 2024
Good location and fare price, room is also big
Walkable to George old town
Response from Property: Hi HeiTravel,Thank you for your feedback! We're glad you enjoyed our location, spacious rooms, and fair pricing. We hope to welcome you back soon!Best regards,The Management
mindybaby
Studio Executive Twin
Stayed in Apr 2024
Friends
3 review
Outstanding
Posted on Apr 28, 2024
Is very near to eating place, walking distance to Presgrave street.
RM5 per day but first come first serve basis even though u already pay for parking during check in you still need to wait for the parking to be available only you can park in. Very bad sound proof, u can always heard people walking and knocking above your ceiling.
Staff very friendly and greet you whenever you enter the hotel.
Response from Property: Thank you for sharing your feedback with us. We're glad to hear that our hotel's convenient location and proximity to eating places met your expectations. We apologize for any inconvenience caused by our parking system. We'll definitely review this process to ensure a smoother experience for our guests. Additionally, we appreciate your comments about the soundproofing, and we'll look into ways to address this issue for a more peaceful stay. It's heartening to know that our staff's friendliness left a positive impression on you. We hope to welcome you back for an even better experience in the future.
PabloH
Studio Executive
Stayed in Apr 2024
Solo travelers
37 review
Amazing
Posted on Apr 20, 2024
Great hotel. The staff were very helpful and friendly. There are water stations in the hotel to refill your water bottle which was a really nice surprise. The bed was very comfortable and the facilities in general were to a high standard.
Response from Property: Thank you so much for your kind review! We're thrilled to hear that you had a great stay with us. Our team strives to provide exceptional service, and we're glad to hear that you found them helpful and friendly. We're glad you appreciated our water stations; we believe in sustainability and convenience for our guests. It's wonderful to know that you found the bed comfortable and enjoyed our facilities. We hope to welcome you back again soon!
TravisO
Studio Twin
Stayed in Feb 2024
Family
22 review
Amazing
Posted on Mar 3, 2024
Conveniently located within the vicinity of the ‘old school’ shopping malls and Hin Bus Depot weekend markets. Small rooftop pool but I like the 24 hour access to the functional gym. Room is cozy, though sound proofing can be improved (when you have ‘enthusiastic’ guests as neighbours). Our room is at the ground floor of this 3 storey heritage building, but we do not have any windows in the room. Breakfast was simple and we had a choice of 4 set meals.
6/8
Response from Property: Ho TravisO,
Thank you for your feedback! We appreciate your compliments on our convenient location and amenities like the rooftop pool and 24-hour gym access. We'll definitely take note of your suggestions for improving soundproofing and consider adding more variety to our breakfast options in the future. We hope to welcome you back again soon!
MyGuest
Studio Executive
Stayed in Jan 2024
Business travelers
117 review
Posted on Jan 26, 2024
The hotel looks new but located to a small lane street that you could hardly find. Hotel room of stay is clean and tidy. Comfortable stay, but the soundproof has room to improve. We can hear the next door when they open/ close the door. Staff is nice. Without complimentary car parking strictly.The car parking became most of the nightmare in this hotel.You cannot load your luggage in front of hotel, because along the road once you stop front of hotel, behind lots of car will pass by this road occupy it and mostly you don't have the chance. I drove 3 times rounded finally found the car park mentioned , but you have pay it costly per night and not user friendly.Hotel will not in charge the parking and let you hopeless to deal with 3rd party handling this private car park.
Not recommend to stay this hotel for car traveler, or business traveller.Cross the road you can search nearby hotel lodge with business type.
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel clean, tidy, and the staff nice. We appreciate your constructive comments on soundproofing and parking challenges. We apologize for any inconvenience caused and will certainly take your suggestions into consideration for future improvements. We value your input and hope to have the opportunity to welcome you back in the future.Best regards,The Management
Guest User
Studio Executive
Stayed in Feb 2024
Couples
5 review
Outstanding
Posted on Feb 8, 2024
Fantastic hotel, love it. Room is big service is nice really nothing to complain about.
Response from Property: Dear Guest,Thank you for your positive feedback! We're delighted you enjoyed your stay at Citadines. We appreciate your recommendation and hope to welcome you back soon.Best regards, The Management
Kah Wang
Studio Executive
Stayed in Jul 2024
Couples
1 review
Posted on Jul 7, 2024
It’s located in quiet corner of Georgetown that’s walking distance to One Avenue Pall and Gama. Food options there’s not a lot at night but during the day, you can walk about 10 minutes to Lebuh Cecil Market.
Room was decently sized but cleanliness can be better as there were some ants on the floor throughout our 3 nights stay. There morning prayers on Friday - Sunday morning as well but it’s bearable. Buffet breakfast was decent but suggest not to have it for more than 2 mornings as most of the food are repeated.
Response from Property: Hi Kah Wang, Thank you for taking the time to share your experience on the recent stay. Glad you thoroughly enjoyed your stay apart from certain areas flagged that would require our attention. We have taken note with regards of the room cleanliness. Please accept my sincere apology on our services in which we shall guide the team for further improvement. We take our guests’ comments seriously and discuss guest feedback with our team. We hope to provide you with our hospitality once again on your next trip. Thank you. The Management.
Thomas Choo71
Deluxe Room Double At Block B
Stayed in Jun 2024
Family
1 review
Great
Posted on Jun 20, 2024
Location is pretty central. Room was clean and has what we need. WiFi power could be better and not a major issue.
Response from Property: Hi Thomas,Thank you for your feedback! We're glad you enjoyed the central location and clean room. We'll work on improving the WiFi. Hope to see you again!Best regards,The Management
Anonymous User
Two-Bedroom Executive Room
Stayed in Jun 2024
Family
6 review
Amazing
Posted on Jun 7, 2024
Nice nostalgic hotel, conveniently located near modern malls,traditional street foods and market. Inside hotel feels like new and nice. The room feels cosy with modern facilities and cleanliness is good.
Response from Property: Thank you for your kind words! We're thrilled you enjoyed our nostalgic charm and modern conveniences. We look forward to welcoming you back soon!
Anonymous User
Studio Executive
Stayed in Dec 2023
Family
4 review
Very Good
Posted on Dec 5, 2023
Service by the front office desk was inconsistent. Great on our first night but terrible on our second.
Rooms do not come with bottled water.
Response from Property: Hi Guest,Thank you for sharing your experience with us. We truly appreciate your feedback as it helps us improve our service.Regarding the inconsistency in service at the front desk, we apologize for the inconsistency you encountered during your stay. We strive to maintain a high level of service at all times and will address this matter with our team to ensure a more consistent and pleasant experience for our guests.Regarding the absence of bottled water in the rooms, we've taken a proactive step towards sustainability by minimizing single-use plastics. Instead of providing bottled water, we offer refillable water stations or reusable water bottles in common areas to reduce our environmental impact. We apologize if this caused any inconvenience during your stay and appreciate your understanding as we prioritize eco-friendly practices.Your feedback is invaluable to us, and we hope to have the opportunity to better serve you in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing to stay with us.Best regards,The Management
Bertianisticity
Studio Deluxe At Block B
Stayed in May 2024
Couples
11 review
Posted on Jun 27, 2024
Our recent stay at Citadines Hotel Penang was generally fair, though it had its ups and downs. Initially, we were assigned a ground floor room in Wing B, which was slightly disappointing due to an unpleasant odour emanating from the bathroom. When we requested a room change, the staff managed the situation, but somewhat grudgingly, which compromised the experience.
On the brighter side, after moving to a second floor room, things did feel much more satisfying. However, it's worth noting that the swimming pool was quite small, which might be a letdown if you're looking forward to extensive pool time.
Despite these issues, the hotel still offered a decent stay. There was complimentary coffee and snacks on the ground floor for all guests. The location and the majority of the amenities provided a good level of comfort. If you're planning a visit, it might be worth requesting a room away from the ground floor to potentially avoid similar issues.
Response from Property: Hi Bertianisticty,Thank you for your feedback on your recent stay at Citadines Connect Georgetown Penang. We're glad to hear that you found some aspects of your stay satisfying, especially after moving to a second-floor room. We apologize for the initial inconvenience and the odor issue. We appreciate your advice for future guests and hope to welcome you back for a better experience.Best regards,The Management
Notyourbaby
Studio Deluxe Twin At Block B
Stayed in May 2024
Family
2 review
Very Good
Posted on May 26, 2024
The hotel room Floor is not so clean, and the room tissue i think is recycle paper, has a very bad smell… the soundproof is so-so, other than that i love the gym, is very new and useful. I had 7 nights here.
Response from Property: Hi Wang Danni,Thank you for your feedback. We're glad you enjoyed the gym. We'll address the issues with the room cleanliness, tissue quality, and soundproofing to improve your future stays.Best regards,The Management
Guest User
Studio Twin
Stayed in Apr 2024
Couples
3 review
Amazing
Posted on Apr 25, 2024
The hotel room was very clean and cozy, and the staff at the reception area were very friendly. Gym and swimming pool were also kept tidy.
Response from Property: Dear guest,Thank you for the kind words! We're thrilled you enjoyed your stay with us.Best regards,The Management
Leah Buraga
Studio Executive
Stayed in Oct 2023
Couples
2 review
Posted on Oct 25, 2023
Cutleries not available when we asked the front desk as we wanted to quickly dine in the room before we head out to an event. Casually told us that ‘the f&b people are finished already’. Totally not acceptable for hotel chain like this.
Response from Property: Hi Guest,I apologize for the inconvenience you experienced. We will address this issue to ensure a better experience in the future. Thank you for your feedback.Sincerely,The Management