No 1 & 2, 1-2, Pengkalan Weld, George Town, Penang, 10300, MalaysiaView Hotel Details
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Royale Chulan Penang Guest Reviews
4.3/5
Very Good
555 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(555)
Positive reviews(522)
Reviews with photos/video(191)
Delicious breakfast(99)
Convenient location(51)
Close to scenic area(21)
Large rooms(20)
Loved the view(16)
Strange smell in room(10)
Friendly front desk staff(9)
Delicious buffet(7)
Negative reviews(33)
Ezzatul Irradah Binti
Deluxe King
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Love the breakfast. the room is spacious too. hotel is nearby and easy to walk to the popular restaurant. like kapitan and pasembor. 5mins walking distance to Esplanade.
Riz Redzo
Superior Twin
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 16, 2024
Hotel was strategically located near to Jetty Chew - a lot of amenities were available. Room was prepared excellently and service was great! Breakfast was sumptuous as well! Will definitely do a return visit here!
stmrfh
Deluxe King
Stayed in Oct 2024
Family
2 review
4.2/5
Very Good
Posted on Oct 12, 2024
Quite a decent hotel with basic amenities. Pool was clean and less crowded. Consider getting the room with pool view as it’s nice.
Only issue was the front desk lady with the specs did not greet welcome to us and even interrupted me halfway while I was telling her my request. Other than that, the rest of the staff were warm and friendly, the housekeeper guys did a great job at keeping the room clean and greeted us each time.
Maiyo
Superior King
Stayed in Oct 2024
Business travelers
90 review
5.0/5
Outstanding
Posted on Oct 23, 2024
Perfection of the place, I really love it. Will repeat when come again to the penang.
6/9
Guest User
Superior Twin
Stayed in Sep 2024
Couples
1 review
3.2/5
Posted on Oct 10, 2024
Tbh the cleanliness is so so. The location is easy to find but the lobby location is a bit tricky. I stayed for 2 nights, the breakfast is also average. BUT the pool is awesome!!!! Overall 3/5. Anyway, thank you Royale Chulan.
Aidil.
Superior Twin
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 23, 2024
Nice staff, very clean, got parking with RM5 only for whole stay and their breakfast very nice. My regular hotel to check in if go to Penang
ina anwar
Superior Twin
Stayed in Sep 2024
Family
2 review
4.7/5
Amazing
Posted on Oct 28, 2024
The location of this hotel is very near at the port and you can walk around at Penang. I love to book this hotel since i can grab nasi kandar from various famous nasi kandar nearby. the breakfast is superb but pricey if you want to add on for children which is rm40. the room is very nice and clean, with good service and amenities.
ShomelZ
Superior Twin
Stayed in Sep 2024
Family
10 review
4.5/5
Great
Posted on Sep 15, 2024
Comfortable room. The location of the hotel which is relatively close to several main attractions also make it easier to move from one place to another.
However, the cleanliness of the room should be given more attention.
Johnson Ng.
Superior Twin
Stayed in Aug 2024
Couples
4 review
4.7/5
Amazing
Posted on Aug 30, 2024
I've been staying in this hotel at least five times. I requested a room away from the swimming pool and they gave me a room at the end. This was perfect. Such excellent service.
If you like something spicy, head over to the nearby food court for their spicy nasi lemak.😋 ( See photo)
Response from Property: Dear Sir/Ms, Greetings from Royale Chulan Penang!Thank you for staying with us and for leaving your valuable feedback! It is indeed an honour to read that you have been a loyal patron of our hotel and we truly appreciate your support. We highly value our guests' satisfaction, and it's great to know that you have been completely satisfied with your stay with us. We just can't wait to have you back for another wonderful stay. Kind regards,Dennis LeeResident Manager
Adib Zaki
Superior King
Stayed in Sep 2024
Family
10 review
5.0/5
Outstanding
Posted on Sep 29, 2024
Nice specious hotel with nice beeakfast, fast services and near
Guest User
Superior Twin
Stayed in Jul 2024
Solo travelers
19 review
5.0/5
Outstanding
Posted on Jul 22, 2024
Location is strategic if you reach George Town by ferry. Converted from a iconic old building. Breakfast is good.
Response from Property: Dear Sir/Ms, Greetings from Royale Chulan Penang!Thank you for choosing us as your accommodation of choice during your recent visit and for leaving your excellent rating and lovely feedback! We highly value our guests' satisfaction, and it's great to know that you were completely satisfied with your stay! Looking forward to seeing you again soon at our property. Kind regards,Dennis LeeResident Manager
Anonymous User
Superior Twin
Stayed in Jul 2024
Travel with friends
1 review
4.5/5
Great
Posted on Jul 13, 2024
Everything is good & all. But, there’s baby cockroaches near the entrance & bathroom area. Breakfast is good, tasty.
Response from Property: Dear Sir/Ms,Greetings from Royale Chulan Penang!Thank you for staying with us and for taking the time to review our property, your comments are very much valued. We regret that there were areas that did not meet your expectations.Please be rest assured that we will conduct another round of pest control treatment to ensure such situations do not recur. We hope that you'll give us an opportunity to have you back for a better stay experience.Kind regards,Dennis LeeResident Manager
Lily V
Superior Twin
Stayed in Jul 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Jul 13, 2024
It was an awesome stay. The guy in the reception didn’t only stored our luggage’s when we arrived earlier than check in time but even allowed us to checked in right then and there. After a gruelling 10 hr bus trip (with delay) from Melaka, he sure was the light after hell 😂 Everyone was helpful, sometimes there might be a language barrier but they will still try to talk and not left you hanging! Rosalyn from the Restaurant was also helpful and informative giving us recommendation and tips! Nothing but good things to say. Maybe just more attention to small details in the cleanliness of the rooms , like molds in the nooks and crannies of the bathroom area, bed fabric sliding off etc. but nothing extreme to affect your stay.
The hotel is convenient to walk around to. Just a stone throw there’s a local eatery if you want to try local food right away.
Response from Property: Dear Lily, Greetings from Royale Chulan Penang!Thank you for spending your holiday with us and for taking the time to review our property. We are delighted that you were fully satisfied with your stay at our nice hotel and that you loved our good location. Furthermore, it feels great that you acknowledged the efforts we put in to provide you with the best customer experience. We will also look into your feedback for our further improvements. We appreciate your support, and we look forward to welcoming you back for another satisfying stay.Kind regards,Dennis LeeResident Manager
Rakeesh23
Superior Twin
Stayed in Jul 2024
Business travelers
16 review
4.5/5
Great
Posted on Jul 14, 2024
Room was ok I need of refurbishment overall ok service breakfast spread was better than other royal chulan establishments for the price ok I guess. Parking wad a little hard to access but ample.
Response from Property: Dear Rakeesh, Greetings from Royale Chulan Penang!Thank you for choosing us for your holiday accommodations and for sharing your review, your comments are very much valued. We take note of your comments and will look into it for our further improvements. We hope to welcome you back again soon!Kind regards,Dennis LeeResident Manager
Guest User
Studio Room
Stayed in Jul 2024
Couples
16 review
3.7/5
Posted on Jul 9, 2024
Although the hotel is a bit old, but the room is comfort to stay..there are various choice of breakfast, however, some staff (as shown in the pic) showed unfriendly and no helpful in serving the breakfast.
Response from Property: Dear Sir/Ms, Greetings to you from all of us at Royale Chulan Penang!Thank you for taking the time to review our property, your comments are very much valued. We deeply regret that the level of service provided and the attitude of some of our people did not meet your expectations. This is not the kind of experience we were hoping you would have with us. Rest assured that we will call out their attention and coach them properly to ensure that warm hospitality and providing the best possible customer service is practiced at all times. We hope to have the opportunity to welcome you back for a better stay.Kind regards,Dennis LeeResident Manager