Ascott Gurney Penang Reviews

Response from Property: Dear Valued Guest, Thank you for your lovely review! We're delighted to hear that you enjoyed your stay in our big and beautiful room with a sea view and found everything new and functional. It's great to know that you had a pleasant 3-night stay with us. While we are a bit far from George Town, we're glad you found Grab cars to be a convenient and affordable option. We look forward to welcoming you back soon!Best regards, Serena Chau Assistant Residence Manager

Response from Property: Dear Valued Guest, Thank you for your detailed review! We're pleased you enjoyed our convenient location, friendly and efficient staff, and spacious, clean rooms. We apologize for the aircon issue but are glad our quick response and room upgrade met your expectations. It's great to hear your family enjoyed the pool and kids' room.We hope to welcome you back for another enjoyable stay.Best regards, Serena Chau Assistant Residence Manager

Response from Property: Dear Valued Guest, Thank you for sharing your experience with us! We're delighted to hear that you had a wonderful stay and found our hotel new and clean. However, we apologize for the inconvenience caused by the toilet bowl issue. Please rest assured that we will address this promptly to ensure a more comfortable experience for our guests in the future.We're grateful for your kind words regarding Li Mei's hospitality during check-in and check-out. Providing excellent service is a priority for us, and we're glad to hear that she made a positive impression on your stay.We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay. Best regards, Serena Chau Assistant Residence Manager

Response from Property: Dear Ng, Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the spaciousness of your room and appreciated our convenient location on Gurney Drive.It's great to know that you found our breakfast variety enjoyable and appreciated the option to explore other nearby cafes for breakfast. We're glad you found plenty of dining and convenience options within easy reach of the hotel. Regarding the absence of mineral water bottles in the room, we appreciate your understanding as we strive to adopt more eco-friendly practices. Providing 3M drinking filtered water in the room is part of our commitment to sustainability, and we're glad you found it convenient.If there's anything else we can do to enhance your experience during future stays, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best regards, Serena Chau Assistant Residence Manager

Response from Property: Dear Valued Guest, Thank you for your positive review! We're delighted to hear that you enjoyed our spacious rooms, the kid-friendly pool, and our breakfast offerings. Your feedback is greatly appreciated, and we hope to welcome you back for another wonderful stay soon.Best regards, Serena Chau Assistant Residence Manager

Response from Property: Dear Afiqismai, Thank you for your wonderful review! We're thrilled to hear that you found everything excellent during your stay with us. It's fantastic to know that you had a seamless experience with our services and that you're considering a repeat visit when you're back in Georgetown. We can't wait to welcome you again for another excellent stay!Best regards, Serena Chau Assistant Residence Manager

Response from Property: Dear Silvia, Thank you for sharing your experience with us.We're delighted to hear that you found our hotel very nice and clean, and that you enjoyed the spacious and well-equipped room, including the mini kitchen. It's wonderful to know that you found the bathroom spacious and clean, and that you found the bed comfortable.We apologize for the inconvenience caused by the fishy smell in your room. Please rest assured that we will investigate this matter further to ensure it doesn't happen again in the future.Additionally, we appreciate your feedback regarding the lack of electrical outlet in the bathroom or near the closet mirror. We'll certainly take this into consideration for future improvements to enhance the convenience of our guests.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best regards, Serena Chau Assistant Residence Manager

Response from Property: Dear Valued Guest, Thank you for your kind review! We're thrilled to hear that you had a relaxing and enjoyable stay with us. Your satisfaction is our top priority.We look forward to welcoming you back to Ascott Gurney Penang in the future. Best regards, Serena Chau Assistant Residence Manager

Response from Property: Dear Valued Guest, Thank you for your detailed review! We're delighted to hear that you enjoyed the pool and the views it offers. It's great to know that you found the location convenient and we're glad you appreciated the breakfast buffet, although we'll strive to enhance the taste of certain items. We hope to welcome you back soon for another enjoyable stay!Best regards, Serena Chau Assistant Residence Manager

Response from Property: Dear Zayden, Thank you for sharing your feedback with us. We deeply regret to hear about the disappointing experience you had during check-in. Please accept our sincere apologies for the delay and for the unacceptable behavior displayed by our front desk staff.We understand the importance of a smooth and efficient check-in process, and it's clear that we fell short of your expectations. Rest assured, we take your concerns seriously and will address them with our team to prevent such incidents from occurring in the future.Your comfort and satisfaction are paramount to us, and we're truly sorry for any inconvenience or frustration this may have caused. We hope to still have the opportunity to welcome you back to the hotel for a much-improved service in future. Best regards, Serena Chau Assistant Residence Manager

Response from Property: Dear Nick Lam, Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services.All of us here look forward to welcoming you back on your next trip to Ascott Gurney Penang!Best regards, Serena Chau Assistant Residence Manager

Response from Property: Dear Valued Guest, Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us.All of us here look forward to welcoming you back on your next trip to Ascott Gurney Penang!Best regards, Serena Chau Assistant Residence Manager

Response from Property: Dear Dandi, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the inconveniences you encountered, and we appreciate your bringing them to our attention. We take such matters seriously, and our team has thoroughly investigated the concerns you raised.After conducting a personal inspection, we found no evidence of bedbugs in the room you occupied. Additionally, we have taken proactive measures to block the room and have engaged with a professional pest control team to perform a thorough examination, which yielded negative findings for bedbugs.We understand that a comfortable and clean environment is crucial for a pleasant stay, and we sincerely regret any lapses in meeting your expectations. We assure you that we are addressing the issues raised to prevent similar occurrences in the future.Regarding the hairs found in the new room, we are equally concerned and will be reinforcing our housekeeping procedures to ensure a higher standard of cleanliness.We regret that your experience with our front desk did not meet your expectations, and we apologize for any frustration this may have caused. Your satisfaction is our top priority, and we would like to discuss your concerns further to find a more satisfying resolution.Please allow us the opportunity to make amends and provide you with the level of service you rightfully expect. I kindly invite you to contact me personally so that we can address your concerns and discuss a more satisfying resolution for your future stays with us.Once again, we apologize for the inconvenience you experienced and appreciate your understanding. We value your feedback and the opportunity to improve our services.Best regards, Serena Chau Assistant Residence Manager

Response from Property: Dear Valued Guest, Thank you for taking the time to share your positive experience at Ascot Gurney. We're thrilled to hear that you found our new hotel to be nice, with spacious and clean rooms offering a nice view. It's wonderful that you appreciated the upcoming park for walks, adding to the overall appeal of the location.We're glad the shuttle service helped in navigating around, despite potential inconveniences. Your intention to come back and stay with us again is truly appreciated.We look forward to welcoming you back and ensuring another enjoyable stay on your next visit.Best regards, Serena Chau Assistant Residence Manager