Cititel Penang Reviews

Response from Property: Thank you for making us your preferred hotel.

Response from Property: Dear Jasmine Lee,Thank you for taking the time to share with us detailed feedback of your stay. It is our pleasure to be able to welcome you and your family to Cititel Penang.Thank you for your valuable feedback on the room toilet which is most useful for our continuous improvement; as we strive to create memorable and comfortable stays to all our guests. It is with great honored that we were being chosen and we are very delighted to hear that you have had an overall enjoyable stay with us, we hope to be of your service again in the future.Best regards,Amir HishamGeneral Manager

Response from Property: Dear Melvin Joon MengThank you for taking the time to share your stay at Cititel Penang.It brings us great joy to read of your enjoyable stay with us and we are delighted that every aspect of our hotel met your expectations.We hope you had a wonderful time exploring the city and all of us here look forward to welcoming you back soon for another fabulous stay.Yours Sincerely,Amir HishamGeneral Manager

Response from Property: Dear Jason,Warmest Greetings from Cititel Penang.Thank you for choosing to stay with us whilst in Penang.First of all, we appreciate you for taking the time to share with us your stay experience. I am very glad that you enjoyed all the services that we provided during your stay with us.Meanwhile, we deeply value your patronage and are committed to providing you with the highest level of service simply because of you as our guest deserve the very best of us. We are always glad to have you as our guest and sincerely look forward to serving you in the nearest future.Best wishes,Amir HishamGeneral Manager

Response from Property: Dear Agata W,Selamat Sejahtera from Cititel Penang.Thank you for making Cititel Penang your accommodation choice whilst in Penang recently.My team and I are delighted to read that you enjoyed your stay and that our hotel and services met your expectations. We appreciate the opportunity you have given us to be of service and thank you for your kind recognition of the team's efforts. I am sure the entire team enjoyed attending to your needs as much as you enjoyed being here. We appreciate the time you took to share your feedback and we look forward to welcoming you back soon.Best Regards,Amir HishamGeneral Manager

Response from Property: Dear FamK,Selamat Sejahtera from Cititel Penang.Thank you for making Cititel Penang your accommodation choice whilst in Penang recently.My team and I are delighted to read that you enjoyed your stay and that our hotel and services met your expectations. We appreciate the time you took to share your feedback and we look forward to welcoming you back soon.Best Regards,Amir HishamGeneral Manager

Response from Property: Dear Kat Ng 6,We are so happy to have impressed you with our heartfelt hospitality.Your kind comments and recognition can definitely motivate us to continually deliver quality and thoughtful services to our esteemed guests such as yourself. I will indeed share your comments with my staff, in particular our Front Office team.Thank you again for the nice review! It is with great honored that we were being chosen and we are very delighted to hear that you have had an overall enjoyable stay with us, we hope to be of your service again in the future.Best regards,Amir HishamGeneral Manager

Response from Property: Dear Nicholas WC,Selamat Sejahtera from Cititel PenangThank you for making Cititel Penang your preferred choice of accommodation whilst in Penang.I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again.Yours Sincerely,Amir HishamGeneral Manager

Response from Property: Dear Tan Wan Chew,Greetings from Cititel Penang.Thank you for highlighting the area you particularly enjoyed the room view during the stay.We are indeed disturbed to learn of the unpleasant situation you have encountered in the room and buffet. Please allow me to express my sincere apologies for your unpleasant experiences. Your feedback serves as a valuable reminder for us to focus on these aspects. Thank you for highlighting the positives of your stay and for your understanding in the areas that might need improvement. We would like to assure you that we only deliver and serve our best in terms of quality products and services. The comfort of our guests remains our top priority, which will not be compromised.We hope to have the opportunity to welcome you back for an even better experience in the future. Thank you for taking the time to provide feedback on your recent stay at our hotel and we greatly appreciate your continued loyalty.Yours Sincerely,Amir HishamGeneral Manager

Response from Property: Dear LuRveZ,,Selamat Sejahtera from Cititel Penang! Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang.We are truly happy to know that you very much enjoyed your room and the facilities within and even more the service and our convenience location.It will be our pleasure to welcome you back again soon.Yours sincerelyAmir HishamGeneral Manager

Response from Property: Dear Tany,Selamat Sejahtera from Cititel Penang.Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang and I regret to learn of the problem you encountered with hot water in your room. I want you to know that this is not the standard of service which we endorse here and it is only through you our distinguished guest that we know of the oversight and learn from it. Please be assured that we are constantly working on improving our standard of service for the comfort of our guest. Please accept my sincere apologies once again for the inconvenience caused to you and I hope you will not allow this to mar the impression of us.Nevertheless, I hope that this had not detracted you from the overall enjoyment of your stay here and we sincerely look forward to the opportunity of welcoming you to Cititel Penang soon.Yours sincerely,Amir HishamGeneral Manager

Response from Property: Dear Naowarat,Thank you for making us your preferred hotel in the heart of Penang.My team and I are thrilled that you had a fabulous stay experience with and enjoyed every aspect of it especially our strategic location.We hope you took the opportunity to explore the city during your stay with us and all of us here look forward to be at your service again soon should your travels bring you back to the city.Kind regards,Amir HishamGeneral Manager

Response from Property: Dear Azuaniz,Thank you for taking the time to share your valuable feedback. As delighting and satisfying our guests is always a top priority for us, we are most delighted to know that you had an overall enjoyable stay and were pleased with our facilitiesWe hope to welcome you back soon.Until then, my very best wishes and stay safe.Yours Sincerely,Amir HishamGeneral Manager

Response from Property: Dear cheongyj6218,Thank you for sharing your experience at Cititel Penang. Please allow me to express my sincere apologies for your unpleasant experiences regarding aircond in the room.We have highlighted this matter to the relevant departments, and we hope that you will give us the opportunity to serve you in the future better. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations.We appreciate the time you took to share your feedback and we look forward to serving you again soon.Regards,Amir HishamGeneral Manager