Ibis Gent Centrum Opera Reviews

Response from Property: Dear Zaïne, We would like to thank you for this review about your recent experience in our hotel. We are thrilled to hear about your positive experience while staying with us at ibis Gent Centrum Opera. We are delighted that you found our central location convenient for exploring the charming city of Ghent, and that you appreciated the impeccable cleanliness and comfort of our rooms, despite their cozy size. Our team is also pleased to know that their efforts to provide friendly and considerate service did not go unnoticed. Moreover, it is wonderful that you enjoyed our extensive breakfast selection, designed to offer a delightful start to your day. We hope to welcome you back. Best wishes, Christopher Cabri, Deputy Manager

Response from Property: Dear Nacio, Thank you for such a great review. We are pleased that you found our hotel to be clean, comfortable, and our staff amiable during your stay. It is wonderful to hear that your overall experience was satisfactory and that we could provide you with everything you needed for a 'fine' stay. We look forward to a return visit from you in the future. Best wishes, Christopher Cabri, Deputy Manager

Response from Property: Dear Jomg, Thank you for such a great review. It brings us great pleasure to know that our central location served as a convenient base for your explorations of Gent. Our dedicated team is delighted that their efforts contributed to your positive experience. We are also pleased that the private parking facility added value to your stay, providing ease and peace of mind while you enjoyed the city on foot. Our goal at ibis Gent Centrum Opera is to offer comfortable accommodations at a good value, and it is heartening to hear that we met your expectations. We look forward to a return visit from you in the future. Best wishes, Christopher Cabri, Deputy Manager

Response from Property: Dear Maria, Thank you for taking the time to share your review. We regret to hear that you found the bathroom size to be less than satisfactory. Our design aims to maximize space efficiency while maintaining comfort, and we apologize if it did not meet your expectations. Regarding the bar service, we aim to provide a welcoming atmosphere for guests to relax and enjoy until the advertised closing time. We're sorry if there seemed to be a discrepancy in the service hours during your stay. Please rest assured that guest satisfaction is our priority, and we will look into this matter. While we understand that every aspect of your stay was not perfect, we hope that the central location of our hotel and our efforts to provide a friendly service were aspects of your stay that met your approval. We hope to be able to welcome you back for an improved stay. Kind regards, Christopher Cabri, Deputy Manager

Response from Property: Dear Albrecht, Thank you for your review. It's delightful to hear that you found our location to be excellent and within convenient walking distance to the historic center of Ghent. We're also glad that you experienced the friendliness of our staff and a swift check-in process, which we pride ourselves on. We appreciate your comments regarding the room and understand that while you found the room quiet, the size of the room and bathroom presented a challenge. Our hotel design aims to maximize space efficiency, and we regret any inconvenience this may have caused. Regarding the air conditioning, we are aware of the noise concerns and are looking into ways to enhance guest comfort while ensuring a pleasant room temperature. It's a pleasure to know you enjoyed the shower and had a comfortable night's sleep on our Sweet Bed by ibis. Although we do not offer in-room coffee machines, we provide kettles upon request at the reception to ensure our guests can enjoy a hot beverage at their convenience. Lastly, we're thrilled that our breakfast buffet with its variety met your expectations and contributed to a positive start to your day. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Christopher Cabri, Deputy Manager

Response from Property: Dear Nacio, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our staff courteous and the check-in process smooth, particularly as you were visiting for business purposes. Your comfort during such trips is a priority for us. We appreciate your observation regarding the hotel's appearance. Following our renovation which concluded in March 2021, we strive to maintain our facilities to the highest standard and your feedback is invaluable in this regard. Please rest assured that we continuously seek ways to enhance our guest experience. It's gratifying to know that the overall attributes of our hotel met your expectations for a solid stay. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Christopher Cabri, Deputy Manager

Response from Property: Dear Miriam, Thank you for taking the time to share your feedback. We're thrilled to hear that you found our location excellent and our staff friendly and helpful. It's also great to know that our breakfast met your expectations. Regarding the room amenities, we do provide kettles and irons upon request, and earplugs are available for any potential noise concerns. We apologize for the inconvenience you faced with the wifi; offering reliable connectivity is a priority for us, and we regret that the issue was not resolved during your stay. Rest assured, we are attentive to such matters and continually strive to provide the best service. We do hope to be able to welcome you back in the future. Kindest regards, Christopher Cabri, Deputy Manager

Response from Property: Dear Guest, Thank you for providing us with your feedback, it is always gratefully received. We're delighted to hear that our central location and service met your expectations and contributed to a pleasant stay. Our team strives to provide a friendly and informative check-in experience, and we're glad to know we were able to assist you effectively. It's wonderful to hear that you enjoyed the bar and the amenities we provide for a comfortable social experience. We acknowledge that our room sizes may not meet everyone's expectations, but we're pleased that this did not significantly impact your overall experience. We strive to make the most of our space to ensure our guests have a comfortable stay. Your kind words about our team's communication skills and the helpfulness of our staff are much appreciated, and we're thrilled that our efforts to create a welcoming environment have been recognized. We look forward to welcoming you back on a future trip. Best regards, Christopher Cabri, Deputy Manager