Hotels near Universiteit Gent Universiteitsbibliotheek, Ghent

The location of this store is very good, just near the scenic spot. The staff service attitude was excellent. I arrived very late that day and it was 12 o'clock in the middle of the night, but the staff still welcomed me warmly. It is a mixed man and woman, but it is very quiet, everyone is very quality and order. It should be noted that everyone should check in as early as possible. When you arrive in the middle of the night, you may not be able to check in, but you can still stay. In addition, for my first time staying in the Youth Hostel, there is a small reminder that this house needs to bring the Bed sheet down and put it in the hall when you check out.

The location is fantastic, right on the water and you can walk out the door to explore Ghent. The hotel itself is fine, not the most modern/ nicest Marriott I have ever stayed at and certainly not the worst. Parts definitely seem dated. There is a parking garage under the hotel- and you can park there for a nightly fee. The service was not good. When I checked in there was absolutely no recognition of my Ambassador Elite status and no benefits of that status were explained to me. I asked about a suite upgrade, and the girl that was checking me in was fine but another girl (long straight dark brown hair) yelled over from the other side of the counter in a very rude way saying she took care of it already (cutting off the other associate). Our room was not a suite- so she didn't take care of it. Then I asked about a late check out and she yelled over again saying she put it in the system. When I asked if our keys would continue to work she looked at me like I was an ***** and said she took care of it. Which she didn't- we had to get our cards re-keyed the next morning, and they had no note in the system that we previously asked for a late checkout. It felt completely unprofessional- if the other associate wanted to answer my questions or manage my check in process, she could have easily done it by walking over and having a professional and pleasant conversation with me not by yelling over and cutting off the person who was helping me. It felt like she was annoyed that I was asking about the perks that come with the my Marriott status, not welcoming of a new guest to the hotel. Neither the girl who claimed to have taken care of everything, or the girl checking us in explained anything about perks, and I felt so frustrated (about the rude interaction) when they handed me my keys that I didn't even ask. I walked up to the desk after and explained the situation to a male associate standing there who could not have been more kind, apologetic and welcoming. There is no lounge, so he gave us two drink coupons, and said a buffet breakfast at the restaurant was included instead. They also mentioned that the mini fridge was included, but it only had like 3 small bottles total in it (one water, one soda and one beer) so it was not a very big perk. Overall, Ghent was beautiful and the hotel is in a great location. I would stay here again with a very low bar set for service from the front desk.

The location and breakfast buffet make this hotel ideal for visiting Ghent. It's a short walk from the train station and. situated near some nice restaurants. You can easily walk to all the sights of Ghent or take the tram in front of the hotel. The bed is very comfortable. The room is large and bright. Everything is super clean. If you stay here, be sure to stop by the Brasserie de Moraal. It's just up the street. Lovely place for dinner. Good food. Reasonable prices. Cordial staff.

the hotel was a total surprise as it was booked for me. The staff are welcoming, nothing too much trouble. The room was spacious, clean, and the bed huge and extremely comfortable. the double size shower was also great, as was having both a nespresso machine and a kettle and frdige in the room. Even the complementary chocolates were a revelation - no pre-packaged mints here. Breakfast buffet was fresh and extensive and not having to checkout until 12 was a very nice feature. The hotel is in a great location in the centre of the old part of the city and was surprisingly quiet for the central location. The restaurant was also amazing - edible works of atrt with incredible flavours. I cannot wait to return.

Location quite far from the center , it’s about 25 mins to center by walk , it’s quiet area and no much restaurant or shops near by , we need to walk to center for some meals, room is clean and all staff are nice.

+: 1) The staff of the reception is efficient and patient. She helped us check-in fast and explained to us the travel of the town. 2) The facilities of the hotel is much enough. They have gym room, other entertainment at the lobby. Also there are tables with USB port and free drinkable water at the lobby where you can work or chill at. 3) Inside the room, everything is clean enough. It is not noisy at night. The most impressive is that they have different cooking equipment in the room such as pans, microwave, electric stoves and other bowls and dishes so that we can cook. 4) The location is not far: 5 min walk from Gent Dampoort and 15 min walk to town. -: 1) There are not much supermarket or grocery stores near the hotel.

The positives to start with: modern and new hotel. Rooms are large and include a kitchen with oven and everything needed to eat. Now the negatives: as pointed out in many other reviews, the managers in duty turn out to be quite rude in the way they are addressing customers feedback and requests. I had an example of that tonight when I learned that the housekeeping in the room is not done on a daily basis unless you are asking for it. She argued with me that everyone knows that Marriott practice and knows that, as a client, you have to ask for it. How would you know as this is not written anywhere and not communicated when you check in ?... So be aware of that if you intend to stay at this hotel.You would expect that a chain like Marriott would treat their clients with professionalism and with transparency with regards to the description of the services included in the price. This is not the case visibly. Also, as mentioned often by other clients, the hotel is charging 19€ daily for the outdoor parking while the hotel is situated in an industrial zone far from downtown…first time I see that for a mid-range hotel located outside the city center. All in all, when you add up all of this, there is much better value elsewhere. I had nice experience at the Van der Valk hotels in Germany, I would recommend you pick up the one in this area and stay away from the Residence Inn.

The parking lot is good, the room is very new and clean, the breakfast is a lot of styles, the service is very good