Qinghai Lake Grand Metropark Hotel

Qinghai Lake Grand Metropark Hotel Reviews

Qinghai Lake Grand Metropark Hotel

Nanshan Area of Erlangjian Scenic Area, Gonghe, Qinghai, ChinaView Hotel Details
Qinghai Lake Grand Metropark Hotel
Qinghai Lake Grand Metropark HotelQinghai Lake Grand Metropark HotelQinghai Lake Grand Metropark Hotel
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Qinghai Lake Grand Metropark Hotel Guest Reviews

4.4/5
1187 review
Verified reviews
Location4.7
Amenities4.4
Service4.2
Cleanliness4.5
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All reviews(1187)
Positive reviews(1114)
Reviews with photos/video(443)
Classy environment(160)
Convenient location(102)
Shower difficult to use(74)
Friendly front desk staff(62)
Secluded lake view(48)
Close to scenic area(47)
Large rooms(43)
Luxurious(20)
Negative reviews(73)
Guest User
2-bed Room With Lake View
Stayed in Sep 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Sep 16, 2024
This a new hotel, good location, great breakfast selection and quick and friendly check in at reception especially the Xiao Wang, Xiaosun and Xiao Zhang  gives a helpful and detailed  how to tour Qinghai.
Response from Property: Dear Guest:. Hello! Thank you very much for your high evaluation of our hotel. We are glad that the location and breakfast met with your approval. Xiao Wang, Xiao Sun and Xiao Zhang are also very excited to hear your praise. They will continue to greet every guest with full enthusiasm and professional service. We are also honored to provide you with useful information about visiting Qinghai, and we hope that every guest can have a wonderful trip in Qinghai. We will continue to work hard to improve the quality of the hotel in all aspects, and look forward to your next visit. I wish you a happy life and a wonderful journey!
Olsen
Premier Room (Double Bed)
Stayed in Mar 2024
Couples
10 review
5.0/5
Outstanding
Posted on Mar 14, 2024
Beautiful hotel and surrounding location, quiet and relaxing atmosphere, rooms are spacious, clean and comfortable, the breakfast was excellent, staff was very accommodating.
Response from Property: Dear guests: Hello, thank you for your recognition of us, every trace of the guest's needs is the direction of our sincere efforts. Through your meticulous description, you can feel the happiness that this journey brings to you, which is what our service has been pursuing, which will also become the driving force for us to continue to work hard and keep forging ahead, and look forward to serving you next time!
Waiguoren
Twin Room
Stayed in Mar 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Mar 14, 2024
Qing Hai Lake is beautiful, even when it's frozen in the winter. Room service was timely and the breakfast was fresh & healthy served with a cup of frothy warm milk. The best view was over the lake right after sunrise.
Response from Property: Dear Distinguished Guests, Hello! Thank you very much for your support and recognition of the hotel, the hotel is an excellent location around Qinghai Lake, we are really very happy to see your satisfaction and affirmation, we will continue to work hard and always be ready for you to come back at any time.
Guest User
Premier Room (Double Bed)
Stayed in Aug 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 26, 2024
The service, management of the hotel was awesome. We welcomed by warmed reception team. They arrange nice room with lake view which makes us crazy:) The lobby bar and the staffs are very good. The location of the hotel is also great If you have car:) However the only part which we did not like is the management of the restaurant. We decided to have dinner at hotel’s restaurant for the 1st night but th foods are very expensive, service is very slow. Its totally different atmosphere and feeling compare with rest of the hotel complex. But we still enjoy very much and planning to come again…
Response from Property: Dear Guest:. Hello! I am very happy to hear that you have highly praised the service and management of our hotel, and I am also very happy that the lake view room arranged for you has made you so satisfied. The staff at the lobby bar will also be inspired by your recognition. We apologize for the poor experience you had with the management of the restaurant. We will attach great importance to this issue and immediately reassess and adjust the price of the restaurant to ensure that the price is more reasonable. At the same time, we will also strengthen the training of restaurant service staff, improve service efficiency, improve service atmosphere, so that guests can enjoy the same quality experience in the restaurant as in other areas of the hotel. Thank you again for your feedback and suggestions, and we look forward to your next visit to give us the opportunity to provide you with more perfect service.
Linke
Premier Room (Double Bed)
Stayed in Aug 2024
Couples
21 review
4.5/5
Great
Posted on Aug 15, 2024
Great location, overlooking Qinghai lake, just minutes from the harbor.
Response from Property: Dear VIP It must be a breathtaking view. Enjoy your time there!”
Guest User
2-bed Room With Lake View
Stayed in Jun 2024
Travel with friends
1 review
1.0/5
Posted on Jun 20, 2024
Worst experience ever during my stay I originally booked this hotel so I could see Qinghai Lake, but it rained and I couldn’t see the scenery, which made me a lot of trouble. 1️⃣A certain group booked a hotel, but it was said that there was no cooperation (but the room type of a certain group's hotel is still listed for sale, why are you listing it if we don't cooperate? I booked the room half a month in advance), so we were asked to cancel the reservation from Ctrip. Fortunately we still have a room, otherwise we would have to look for other hotels in the middle of the night 2️⃣The room arrangement was unreasonable. The room given to us was already occupied. In the end, the hotel changed the room type for us. However, during our stay, there were two other guests who had wrong room arrangements and swiped their cards to check into this room. Once in the middle of the night and once again. In the morning (I fell asleep in the middle of the night and someone else just swiped the card to open the door and came in. What if someone with bad intentions comes in and something bad happens? The experience is quite bad) 3️⃣The door does not close tightly and cannot be opened at the back. When I left the room to have breakfast, I found that the door could still be pushed open after closing (I don’t know the reason, but I intuitively feel that the safety of personal and property is not guaranteed). After using up After entering the room for breakfast, the room card could not be opened. Finally, we called the hotel to open the door for us (the door could not be closed and the door could not be opened, which was quite speechless). 4️⃣The hotel didn’t have enough parking space and the staff asked us to park in the passage. When we checked out, we went to drive and saw that the car had a pit. When checking the hotel’s surveillance camera, it was blocked by the bus. The surveillance camera couldn’t detect it. So big hotels are reluctant to install more cameras. How many? And if there is a parking space, you won't be scratched. As a result, the vehicle responsible for the accident could not be found. The hotel was not willing to take responsibility. The handling method was confusing. In the end, the police were called... After calling the police, our car was blocked by a bus. We adjusted other surveillance systems, but we couldn't see if any cars were stopping at our place. It was dark before 6 a.m., and we couldn't see if anyone was stopping. The police said it didn't look like that. Got hit by a car, that's too bad For a hotel that costs more than 800 yuan, you might as well stay in one that costs 300 or 400 yuan. Overall, it’s just a bummer.
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Response from Property: Dear guests: Hello! ! We are very sorry to bring you a bad experience. We are very sorry for your feedback and will make corrections in time! We hope to provide you with a satisfactory stay experience during your next stay. I wish you a pleasant journey!
lanwa
Twin Room
Stayed in Jun 2024
Couples
17 review
4.5/5
Great
Posted on Jun 11, 2024
The hotel is located on the bank of Qinghai Lake, on a hillside, with a beautiful environment. The endless lake surface from the balcony makes people feel relaxed and happy. At night, you can see the sky full of stars, the sunrise in the morning and the sunset in the evening. The rooms are well-equipped and clean. The only drawback is the heating. The water is too slow and it takes a long time to drain the water, which is a waste of resources... Generally speaking, when visiting Qinghai Lake, staying at the Lake View Hotel is good and worth coming back.
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6/9
Response from Property: Dear guest, thank you for your thoughtful review. We always believe that you can do well if you put your heart into it. Pursuing the ultimate service, we are willing to share the joy with you on the road of growth. Bring you more surprises and touches, welcome you to come home often~
Guest User
Twin Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 7, 2024
The hotel is located on the mountain opposite the entrance of Qinghai Lake Scenic Area. From the window of the hotel room, you can overlook Qinghai Lake without any sight obstruction. The hotel facilities and equipment are complete, and the room is equipped with central oxygen control equipment. If you are pursuing accommodation quality, this hotel is definitely the best choice. I rarely write reviews for hotels. The reason for writing reviews for this hotel is that I experienced the most frightening night in my life and met the kindest people here. Before checking in to the hotel, we drove to Chaka Salt Lake by ourselves, passing through the snow-capped mountains. I was excited and wandered around the snow-capped mountains in single clothes for a long time. As a result, I found myself on the way back to the hotel. I didn't feel particularly uncomfortable at first, until about 11:50 in the evening, I began to feel panic and shortness of breath. I was very helpless and my family was at a loss. So I called the hotel front desk. Manager Fang, the manager on duty that night, helped me contact the nearest hospital clinic. While waiting for 120, she kept pushing my back to smooth my breath and preparing hot water for me. She was worried that I would catch a cold again when I went out and aggravate my condition. She gave me her down jacket and accompanied me to the hospital in single clothes for various examinations and oxygen delivery. She waited until around 4 a.m., when my indicators were better, and then she accompanied me back to the hotel. For more than four hours, I experienced unprecedented fear, and she stayed by my side to comfort me. When I left the hotel the next day, I specifically asked for her phone number and name. I wanted to thank her for giving me the greatest help and warmth when I was most scared. The night at Qinghai Lake was very cold, but I really met the little sun that night. Don't think I'm being pretentious, I really don't know how to describe my feelings at the time. Thank you, Manager Fang. Thank you, Qinghai Lake Guanhu International Hotel.
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello! Thank you very much for your stay and praise! I am very happy to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
wangchch
Twin Room
Stayed in May 2024
Couples
9 review
4.8/5
Amazing
Posted on May 5, 2024
Facilities: The room has a central oxygen supply system, which is not as noisy as an oxygen concentrator, and also has a humidifier. The windows are not tightly closed, which is a little flawed. Environment: The environment is excellent, and Qinghai Lake is outside the window
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Qinghai Lake Guanhu International Hotel. We are very grateful for your affirmation of the staff's service and your stay experience. [The hotel rooms are equipped with diffused oxygen supply equipment] [Dining has Cantonese cuisine, Hunan cuisine, and local specialties for you to choose from. Hot pot and afternoon tea will be online soon. You are welcome to taste them.] We sincerely hope that through our continuous efforts, you will come next time. I wish you all the best!
Guest User
2-bed Room With Lake View
Stayed in May 2024
Family
3 review
4.0/5
Very Good
Posted on May 4, 2024
The hotel hardware is very good, it is the first choice for staying in Qinghai Lake. But maybe it is understaffed, there is no service at all, I waited for more than an hour for two bottles of mineral water. The guy at the front desk immediately opened the invoice. I saw someone commented that oxygen is provided, but now it is not provided, 50 per bottle. The most disgusting thing is the hygiene, there is dirt on the toilet, cigarette butts in the bathroom...
Original TextTranslated by Google
Guest User
Premier Room (2 Beds)
Stayed in May 2024
Family
19 review
5.0/5
Outstanding
Posted on May 4, 2024
The hotel is in an excellent location, with mountains behind and water in front, overlooking Qinghai Lake. There happened to be a small game in the hotel lobby, and the child won two tickets to Qinghai Lake
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Qinghai Lake Guanhu International Hotel. We are very grateful for your affirmation of the staff's service and your stay experience. [The hotel rooms are equipped with diffused oxygen supply equipment] [Dining has Cantonese cuisine, Hunan cuisine, and local specialties for you to choose from. Hot pot and afternoon tea will be online soon. You are welcome to taste them.] We sincerely hope that through our continuous efforts, you will come next time. I wish you all the best!
Guest User
2-bed Room With Lake View
Stayed in May 2024
Family
4 review
4.8/5
Amazing
Posted on May 4, 2024
The standard room with lake view is very good. You can see the beautiful Qinghai Lake when you wake up in the morning. The hotel staff, whether at the front desk, lobby or room service, are very warm and considerate. The service is also very careful and in place. Thank you very much. The children's questions are also answered patiently. The children's experience is also very good. However, it is suggested that the breakfast can be richer, and the yak yogurt or local specialties that children like to eat can be added. Overall, I am very satisfied
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Qinghai Lake Guanhu International Hotel. We are very grateful for your affirmation of the staff's service and your stay experience. [The hotel rooms are equipped with diffused oxygen supply equipment] [Dining has Cantonese cuisine, Hunan cuisine, and local specialties for you to choose from. Hot pot and afternoon tea will be online soon. You are welcome to taste them.] We sincerely hope that through our continuous efforts, you will come next time. I wish you all the best!
Yiranshiyouyou
Twin Room
Stayed in May 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on May 4, 2024
It was my first time to visit Qinghai Lake, and I thought that the accommodation should not be too bad. This is the best hotel in Qinghai Lake. The location is very good, just opposite the Erlangjian Scenic Area. The weather was not very good on the day of arrival, and the hotel was very crowded, but I still upgraded the room type. I can see the whole picture of Qinghai Lake. There was also a bonfire party in the evening, which was very lively. I felt the enthusiasm of ******* compatriots. The breakfast variety was very rich, which was a good experience
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Qinghai Lake Guanhu International Hotel. We are very grateful for your affirmation of the staff's service and your stay experience. [The hotel rooms are equipped with diffused oxygen supply equipment] [Dining has Cantonese cuisine, Hunan cuisine, and local specialties for you to choose from. Hot pot and afternoon tea will be online soon. You are welcome to taste them.] We sincerely hope that through our continuous efforts, you will come next time. I wish you all the best!
Guest User
Twin Room
Stayed in May 2024
Travel with friends
17 review
3.5/5
Posted on May 2, 2024
We asked if we could get a room on a higher floor with a better lake view, and the front desk replied that the room was fully booked, otherwise they could upgrade us. But then we saw information about the room available on Baidu Maps.
Original TextTranslated by Google
Response from Property: Dear guests: Hello, we are very honored that you have chosen Qinghai Lake Guanhu International Hotel as your travel choice. No matter what problems you encounter during this period that make you dissatisfied, we are deeply sorry. We are very sorry to bring you a bad stay experience. We will definitely improve our quality and improve our shortcomings as soon as possible. With your criticism and correction, we can do better. We will increase training efforts and actively rectify the problems you mentioned. Thank you for your understanding. We hope to provide you with a satisfactory stay experience when you stay next time. I wish you a pleasant journey!
Guest User
Twin Room
Stayed in Apr 2024
Family
6 review
2.3/5
Posted on May 6, 2024
The standard room booked by Ctrip can only be lived on the first floor. The doors and windows are locked and cannot be opened. The heating is turned on very high. The whole family was awakened by the heat at 11 o'clock. I contacted the front desk and they said they couldn't change the room. After a long time of talking, they agreed to send the key to open the window for ventilation. It was terrible to open the window and door on the first floor in the middle of the night. I opened it for one minute and quickly closed it, and then opened it for another minute and closed it again. The temperature of the room did not drop after repeating this. The whole family did not sleep well in the five-star hotel booked for 700 yuan. It is really not as good as the small hotel next to it. I will not recommend it to others in the future. I am really sorry for the price.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel. We are deeply sorry for your stay in our hotel. Your valuable comments are very important to us. We will distribute them to relevant departments to improve the quality of service. Please allow us to collectively bend 90 degrees to offer you our most sincere apologies. If you come here next time, I hope you will book this hotel again to give us a chance to apologize to you. Looking forward to seeing you again!