To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.4
Cleanliness4.3
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All reviews(64)
Positive reviews(44)
Reviews with photos/video(5)
Negative reviews(3)
Guest User
Honeymoon Room
Stayed in Apr 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jun 20, 2024
It's really awesome. You can see hot air balloons when you get up early for breakfast, but to be honest, the breakfast is not very delicious. There is only bread and eggs, no rice. The hotel room has a bathtub, which is ok
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Guest User
Standard Room
Stayed in Sep 2023
Couples
26 review
4.0/5
Very Good
Posted on Oct 12, 2023
The room was clean, the front desk service was good, and the breakfast was rich and delicious. There are two things I don't like very much: first: there is only one pillow for each person in the room, and second: there is a round hole in the room, which makes sleeping at night very annoying. I don’t know if you can see hot air balloons in the breakfast restaurant, because the weather was bad during the few days I was there and the hot air balloons didn’t fly.
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Atnan
Standard Room
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 17, 2024
Very clean hotel
Great location, very friendly staff
Can only recommend
Price was also very good, better than 5 star hotels
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Kateluosiailinnuo
Suite
Stayed in Mar 2024
Travel with friends
5 review
1.0/5
Posted on Mar 23, 2024
First of all, I want to say that the overall facilities and hygiene of the hotel are good. Although it is not a cave hotel, the interior rooms are also designed in caves, but the experience is really a bit bad. I booked a suite, but on the day of check-in, we were given a very small and depressing room. , the size was completely different from the photo of the suite. After communicating with the gentleman at the front desk, he said that there were no suites. Finally, we were given a superior room. It is no exaggeration to say that the size of the superior room was twice that of the first one. Fortunately, with the help of Ctrip customer service, we were able to refund the price difference. In addition, the quality of the breakfast was also very poor. I felt that some items from the previous day were left out for guests to eat. I think integrity is the foundation of business. Without integrity, you will not win the hearts of customers. I firmly do not recommend this hotel.
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Xiechunhuaer
Standard Room
Stayed in Jun 2024
Other
9 review
4.6/5
Great
Posted on Jul 9, 2024
It's OK, but the room is small. Breakfast is OK.
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Guest User
Deluxe Room
Stayed in Aug 2023
Family
9 review
5.0/5
Outstanding
Posted on Aug 22, 2023
It’s a great experience in a cave hotel with good location and facilities. I can recommend it. If you have to be picky, the lack of air conditioning in summer is a drawback.
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Guest User
Family Room
Stayed in Aug 2023
Family
35 review
5.0/5
Outstanding
Posted on Oct 4, 2023
really liked the hotel
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Millie W
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Sep 28, 2024
Amazing hotel. The host is so nice and accomodating. We left early on our last day and they provided us with a packed breakfast to go. Great location and view. Best view of the balloons and not crowded like the other hotel balconies. Nice rooms
Response from Property: Dear Guest, Thank you for spending your precious time to share your beautiful experiences at our hotel with us. First of all, we would like to state that we are extremely happy and honored to see that you are satisfied with the facilities we provide to you, our valued guest. We would like to welcome you again in our hotel as soon as possible and thank you very much for your nice comments. Best Regards,
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 26, 2024
What a warm comfy hotel!! This was a wonderful stay. The room was warm and comfortable with a nice large shower and a comfortable bed and plenty of room. The floor lighting added to the ambiance. Breakfast on the balcony with 156 balloons rising to the sunrise was spectacular to see
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 15, 2024
Me and my friends had a fantastic 3 days stay at this hotel. Helpful reception who went out of their way to accomodate our requests, from booking tours, restaurant recommendations, to having us use the pool from their sister hotel. And the views we’re fantastic as well. Nice rooftop giving us perfect view to watch the balloons pass by. Breakfast was also great! Topnotch all around!
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 10, 2024
Very attentive management. Good breakfast. These folks are helpful in every way. They made small suggestions, from best location to view the hot air balloons to helpful tips about the breakfast selections,that improved my stay.The rooms are very stylish.
varun k
Stayed in Jun 2024
Other
1.0/5
Posted on Jun 21, 2024
Worst hotel I have ever stayed in. 1) Room cleanliness - 0, 2) toiletries- 0, 3) room wifi- not working inside the room, 4) windows- broken, Pathtic experience. I booked this hotel after reading the reviews & ratings on tripadvisor. But sorry to say, its totally opposite of what the pictures or reviews say.
Response from Property: Dear Guest, Thank you very much we are appreciated to share your precious time. We care your feelings and we always aim to constantly improve our services and facilities. We are sorry to find out that we failed to come up to your expectations. Our management team and staff have been informed of your opinions and comments. Please accept our apologies and please do give us a second chance if your travel plans bring you back to Cappadocia and we want to show you how we have improved in such a short time. Best regards
J5923WBpaulineh
Stayed in Oct 2023
Travel with friends
5.0/5
Outstanding
Posted on Oct 9, 2023
A wonderful hotel. Staff were so friendly and helpful. Super breakfast and restaurant staff always there to help. Rooms terrific and very clean. Great view of balloons from the terrace and just a stroll into the centre of town. Highly recommended.
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 1, 2024
The staffs are really helpful and friendly. I like the room vibe. My stay was for 1 night. I took bead and breakfasf option. Breakfast was simple but enjoyed the food. The staffs in the restaurant are very friendly. I recommend this hotel to stay in capadocia.
Response from Property: Dear Guest, Thank you for spending your precious time to share your beautiful experiences at our hotel with us. First of all, we would like to state that we are extremely happy and honored to see that you are satisfied with the facilities we provide to you, our valued guest. We would like to welcome you again in our hotel as soon as possible and thank you very much for your nice comments. Best Regards, Ceyda Doğan
Guest User
Stayed in Feb 2024
Travel with friends
5.0/5
Outstanding
Posted on Feb 29, 2024
Amazing service. Clean rooms. Great location. Professional staff. Best breakfast ever. Love the cozzyness of this hotel. For hot air balloon views the terra e roof is the place. Will comback. My suit room was beautiful, clean, and a cave resemblence.front desk staff very helpful. Everybody spoke english.