At first, I was unsure as to why this hotel was four rather than three stars. There are several amenities lacking that I would expect in a four star hotel. For example. There is no safe in our room, no fridge, no proper bar (drinks are in bottles/ cans) and the gym is in another building from what I can tell. But, the breakfast is truly wonderful! I had so much choice in the dedicated lactose and gluten free area, and the staff remembered I don’t eat gluten and offered me pancakes without me having to ask! All the staff are so helpful and friendly, you really do forgive some of the other aspects. But our room was absolutely tiny. There is a luggage stand, but not enough space to open it up! We rearranged the room (put the table in the clothing rail space) to even have enough space to have one suitcase open, we had to keep the other done up and upright. There was no where to really unpack, and there were just three hangers on the rail. But, the room was clean and the hotel is well located to get into town quickly and easily, so again, we could forgive this when just using the space as a base for exploring. The shower looked like it would break if we moved it, so didn’t adjust the height which was a bit annoying, and the water floods out into the bathroom if used on full power. So we didn’t, as no floor towel/ bath mat is provided. There is an ironing room on the third floor, but no water is provided to use the steam, and I read in a response to a review that you could request a fridge from reception if you wanted one in your room. No one told us this and I couldn’t find this information on the website, so would be good to make this clearer to guests. No idea where we would put it as again space is so tight, but we would probably have made use of it if we had been able to. You do have to book a slot for breakfast which isn’t ideal, but no one is policing it; just used as a means to stagger breakfast times so everyone gets a table. Also have to book room cleaning, but this didn’t bother us as we don’t need a clean every day and are happy with the hotels energy saving measures (which is why the fridges aren’t available as default) so support their reasons for doing all of these things! The hotel overlooks the train tracks, and you do hear the odd train, but doesn’t really disturb you at all. The problem is the noise from inside the hotel. There were some very noisy guests on Saturday night, we could hear them talking and running and even mobile phones vibrating all through the night. This really does disturb your sleep, and I have seen other reviews that mention this. Overall, a nice stay that provided everything that we needed. If we were returning to Gothenburg, we would stay here again, but would probably check out the availability on other options first.
Excellent
113 Reviews