Top 5-Star Hotels in Grindelwald

Excitement when we booked the hotel: five stars hotel, a restaurant with 14 points on Gault & Millau, spa and gorgeous views over the Eiger mountain. But disappoin**ent when we arrived. Nobody to greet us or help us with the luggage. The tables on the garden next to the entrance were covered of empty packs of cigarettes and overflowing ashtrays. When we arrived at the front desk, there was only one person, who took care of the couple of friends that were travelling with us, and suddenly a guy appeared that seemed to have just jumped out of bed and hastily took our luggage. As check-in was not until 3 PM, we went out to enjoyed the day. Came back a 2:50 PM and the room still wasn’t available because check-in was at 3 as the front desk person repeated. I would have hoped that 10 minutes to 3, the room would be ready… I was told to wait in the lobby. No drinks. No service. At that point I really was not feeling welcome. The tables in the lobby were covered in dirty cups everywhere. After 10 minutes, I go to the front desk and finally can get checked in. This is when I am handed a pass for public transports and a discount voucher for the ski pass. Would have been more useful in the morning that when the day was over. I then go to the room: no luggage. I had to phone the front desk to get it delivered. The view was as promised: gorgeous! The room however, very meh. It had a vibe of the early 90’s. Carpet’s colours washed off by the sun. Outdated furbishing, bathroom included. Cheap plastic ashtray turned upside down on the balcony that was covered in a fake grass carpet. Certainly not worth 660 CHF a night (ca. 700 USD). We had booked a massage a few weeks prior, lucky for us they changed our slot but we still had our trea**ent. Our friends however, booked in August and the hotel cancelled without any notification because a massage therapist was sick and they reallotted the slot my friends booked to someone else. The gastronomic restaurant was supposed to be closed but our friends managed to get a 7-course menu organized. We were all very excited but disappointed as the dishes got served. First dish was so small we thought it was an amuse-bouche. Then we had a mere soup that was so sweet, it could have been a dessert. And then a scoop of passion fruit ice-cream. I will not mention all the dishes, but the menu was really uneventful and unworthy of a 14 Gault & Millau restaurant. Also no explanation provided about the dishes when they were getting served. At that stage, we suspected it was not the food of the gastronomic restaurant, but they served us the same menu they were serving the night before for New Year’s Eve. Menu with wine turned out to be 230 CHF (ca. 250 USD) per person. Pretty hefty for what we got. After dinner we went to the lobby’s bar for a last drink. Again, the table was dirty and I had to ask the waitress to clean it. Check-out the next day was also very laborious with a guy with messed up hair, again, not a good image for a

With a stay at Chalet Alia and Apartments-Grindelwald by Swiss Hotel Apartments in Grindelwald, you'll be just steps from Grindelwald - Wengen Ski Area and Fallboden. This luxury hotel is 6.4 mi (10.3 km) from First and 8.5 mi (13.6 km) from Eiger.Take in the views from a garden and make use of amenities such as concierge services and ski storage.Featured amenities include luggage storage, laundry facilities, and lockers. Free self parking is available onsite.Treat yourself to a stay in one of the 3 individually decorated guestrooms, featuring fireplaces and heated floors. Rooms have private furnished balconies or patios. Complimentary wireless internet access is available to keep you connected. Conveniences include safes and desks, as well as phones with free local calls.

Nice mountain view from the room, but the room is not big. The hotel located 10 mins walk from the Grindlewald station and 2 mins walk from the First Bahn to go Grindlewald First. The breakfast is nice but it’s only open at 7am hence it’s quite rush if you have early activity which you have to leave the hotel early e.g to go to Jung frau.

The pinnacle, quite literally, of our Swiss trip was in the beautiful alpine village of Grindelwald. The Konzett family runs their historic, charming boutique hotel in the heart of the village, convenient to everything including the train station. The hotel is a thoughtfully appointed, subtly luxurious hotel with super friendly and professional staff. This was the first European trip for our grandchildren, and the staff made certain it would be a trip of a lifetime for them. The Hotel Kreuz & Post was the perfect choice for both the adults and children. The staff is top drawer--professional, kind, extra accommodating and everything you would expect in a luxury hotel. Highest recommendation for an authentic stay in the Swiss Alps. Kudos to all the Konzetts and staff!

We were hiking from Schynige platte til First, and had clearly underestimated the hike and perhaps overestimated our own ability. When we reached First, the gondola down to Grindelwald was closed (for anyone else, please note that they close it rather early (17:30-18:00-ish) considering how long a hike it is from Schynige Platte, and start as early as possible, since it takes quite some time to even reach Schynige Platte with the mountain train from Wilderswil). We called the hotel, to let them know, that we were coming but it would take some time, as we had to walk down from First on very sore legs. Steffie from the reception (sorry if this is not the correct spelling of your name) was incredible kind, and tried to help us as best as possible, and directed us to the hotel halfway down, where we could try to call for a taxi. We made it to the hotel, and as luck would have it, a taxi pulled in at the same time, as it was driving some people up to the hotel up there. If you should happen to end up in the same situation, try calling a taxi and see if they will go all the way up to First. It should be possible but will of course cost a bit to get them up there. The hike down to the hotel halfway down was quite steep, so hard on the knees. We were delighted to crawl into the taxi and get driven all the way to the hotel door. Here we met Steffie, who kindly offered to open up the spa area just for us, as it had closed before we were able to reach the hotel, and would not open until after we had to check out the next day. We were too tired at that point, and were in stead allowed to go in the spa the next day, despite having checked out at that point. We ordered some food from Steffie and got it sent up to our room, and enjoyed a meal, a nice bath and a comfortable bed. The next day, we enjoyed a very nice breakfast with champagne. Best of all was the employee cooking up omelets on order at the breakfast bar. We checked out. Stored our luggage at the hotel and went for a walk in town, before heading back to the hotel and enjoying the spa after it had opened. Steffie provided us with a key to the spa, and we were then lucky enough to be able to enjoy the spa all to ourselves. Definitely recommend using it when it opens up around noon if you have the opportunity. The infinity pool was just amazing in the sunlight and with the mountains in the background. Absolutely recommend this hotel, and a very big thank you to Steffie for the great service!

This hotel can score 100 points. First of all, Grindelwald is the most convenient and most suitable place to stay in the entire Jungfrau region. This hotel is also very good. The bus stop is free of charge at the bus stop and free mountain bike rental. Although the pool is small but the scenery is invincible, the breakfast is superior to other Swiss restaurants. The parking space is sufficient and free. Except for the expensive price, the others are perfect. Oh, it is my problem.

The helpful reviews are accurate. Awesome room view and great service from all staff. We have two adults and one child and they connected two single beds and provided and extra bed. I would say just book (level 4 lifestyle room) with a peace of mind and do remember to bring your own toiletries.

The Belvedere exceeded all I hoped for in the usual issues like cleanliness, friendly helpful staff, and assisting in planning adventures in the region. What went well above my hopes was the entire staff's attitude toward the dietary restrictions for my travel partner. There is no information concerning availability of gluten-free meals contained in Belvedere's information BUT I have never seen such a positive and cheerful attitude by a staff. If you are or are travelling with someone who is gluten challenged, you absolutely must stay here. Once we talked with the restaurant staff for the initial meal (dinner) they would have gluten free foods and options already prepared for every other meal before we could even ask. We will be returning to this area and will always stay at the Belvedere.

The hotel is a four-star hotel, the waiters are dressed in traditional clothes, the breakfast is delicious, and the coffee is very good. There is a free snack in the afternoon, but the drinks are paid. The hotel is located inside, some distance from the railway station, and it is Panshan Road. If you carry the suitcase, it is best to take the bus or contact the hotel in advance.

Perfect experience, picturesque, and hot spring spa to see snowy mountains. Good accommodation and good service. The restaurant is very delicious and not expensive!