Gstaad Palace

We have been unusually fortunate to now be on our second stay at this unparalleled hotel. The standards in Switzerland are already quite high. That this hotel is in Gstaad - indeed, in some ways it's the face of Gstaad - elevate the standards even higher. But among the excellent hotels in this picture perfect town, the Palace is the top of the top. We have been told by multiple staff members "we would do anything for our guests" and "once you've been a guest here you'll always be one in our eyes". And they mean it. The hotel itself is Swiss perfection, down to every last detail, but it is the staff who define the word hospitality in their professionalism and attitude and who provide the magic. Many/most of these staff work exceedingly hard, certainly those in housekeeping, at the front deck, at the concierge desk, and most of all, in the restaurants. They can be here from early morning till late at night. But despite this hard work they consistently excel in being gracious and positive - perhaps at least partly out of pride, knowing that within the world of hotel hospitality, the "product" they are putting out is as good as anyplace on the planet. Among these staffers, special mention to Ervin and Francesco, who treated us to a memorably wonderful dinner tonight and are warm, fun (!) and supremely professional people who personify the culture of this most special hotel. And of course, Valentine, the front desk manager, who exudes excellence in herself and her superb staff. Thank you to Gstaad Palace for being that place that gives one comfort that this level of excellence in hospitality really does still exist.

Exceptional experience at the Gstaad Palace Our stay at the Gstaad Palace was simply perfect from start to finish. This hotel is the epitome of luxury and elegance, nestled in the picturesque setting of the Swiss Alps. Upon arrival, we were greeted with attentive and warm service that immediately made us feel at home. The room, beautifully decorated with breathtaking views of the mountains, was unmatched in comfort. Every detail, from the sumptuous bed linens to the modern amenities, would be a testament to a rare attention to detail (tote bag, home made chocolates) .The impeccable cleanliness and refined atmosphere contributed to a setting of absolute relaxation. The hotel facilities are breathtaking. The spa is a true sanctuary of well-being, offering exceptional sun deck in a soothing setting. The indoor and outdoor pools are also magnificent, ideal for relaxing while enjoying the spectacular views. The restaurants at the Gstaad Palace also deserve a special mention. The quality of the dishes, the refinement of the flavors and the impeccable presentation made each meal a memorable culinary experience. The staff is attentive, with a special attention that makes each moment unique even at breakfast. The terrace bar is also to be mentioned. In short, the Gstaad Palace is much more than just a hotel; it is a destination in itself, where one feels pampered and privileged. We highly recommend this establishment to anyone looking for luxury, comfort and impeccable service. It is without a doubt one of the best hotels we have had the opportunity to visit. A stay here is a promise of unforgettable memories.

Fifth time at the Palace for a Roy Emerson Tennis Week (something that I would highly recommend to any tennis enthusiast). Service continues to be impeccable. The Palace's general manager, who is a pleasure to deal with, should be extremely proud of her staff. I'm already looking forward to my next visit.