Name: Hilton Garden Inn Guatemala City
Address: 13 Calle 7-65, Guatemala City, Guatemala, 13 Calle 7-65, Overseas, Guatemala
Rating: 4.3

Hilton Garden Inn

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Great staff, everyone was very helpful abs courteous. I would recommend this place felt safe

Отель удобно расположен, в безопасном  районе, близко к аэропорту. Комната и ванная большие, единственный минус - это вид из окна   Какие-то бетонные блоки и пожарная лестница(( Персонал на ресепшен очень отзывчивый и доброжелательный

The rooms smelled a little musty, but it may be due to the hallways being open air access and therefore in direct contact with humidity.

I’ve been coming here for the last few years and the staff and facilities are excellent!

Easy access to the city, restaurants and to the airport. The staff is very knowledgeable and informative.. our room were clean and neat. 

Great clean rooms. No AC in main part of the hotel. Good food in restaurant and very quick drive to the airport

The staff was so very accommodating and helpful, we had an elderly couple and they gave us everything to make our stay so peaceful.  Thank you :)

1/Hotel appearance not like the website 
2/ The room is very dark not enough lighting overall . Special bathrooms very dark color wall and floor made it more dull and dark 
3/ room very small
4/ breafast was not good 


The property was in an ideal location. A short drive to the airport, bus terminal and shopping.

The customer service and experience I had here was terrible wouldn’t recommend 

Restaurant

24-hour front desk

Currency exchange

Luggage storage

Car rental

Wi-Fi

Smoking area

Breakfast

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Chinese

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Two Double Beds

Two Queen Room 

Queen Room

I stayed at this hotel for four nights. I was assigned room 304.  Service -   Everyone I interacted with at this hotel was extremely friendly, knowledgeable, and helpful. Some speak limited English, but it is fun to learn Spanish, so I like that part of it. Wait staff in the restaurant were all great. The security staff (always stationed outside of the front entrance to the hotel) were also great.  Room -   Room was large and super clean. Quiet. Super comfortable bed. Mini refrigerator. Safe. Great working AC. It made the room freezing cold, which I love. Great curtains that completely kept the room dark when sleeping in. Wi-fi was reliable and fast. Room did not have a view.  Bathroom was fine. Adequate counter space for your toiletries. Shower water temperature got and stayed very hot and the water pressure was great, which I love.  Hotel Information -  The hotel has 109 rooms and five floors. Decent size lobby, with an ATM, little pantry for snacks and beverages near the front desk, restaurant / bar, business center, and fitness center. I did not have a rental car, so I am unable to comment on parking. Free breakfast buffet for Hilton Diamond members. Breakfast buffet was excellent with tons of fresh fruit, three fresh juice options, tons of hot and cold items, made-to-order omelets, etc. Due to COVID-19, they serve it to you, but it is AYCE.  Location -   I loved the location of this hotel! It is located in Zona 9 (one of the safest zones in Guatemala City). It is located one block off of Avenida La Reforma (one of the main boulevards in Guatemala City that separates Zona 9 and Zona 10).   You can walk to restaurants (almost every US chain is within walking distance - Applebee’s, Burger King, Carl’s Jr, Chili’s, Cinnabon, Dunkin’ Donuts, KFC, McDonald’s, P.F. Chang’s, Pizza Hut, Starbucks, Subway, Taco Bell, and TGI Fridays).  Great shopping malls are within walking distance (Avia Mall and Oakland Mall). Oakland Mall is beautiful, huge, and four floors.   La Aurora International Airport (GUA) and Zoológico La Aurora are less than 10 minutes by car.  Plaza España, Plaza Obelisco, and the many gardens, monuments, sculptures, and statues on Avenida La Reforma, Avenida Las Américas, and 7A Avenida are within walking distance.  Most of my tours did not pick up at the Hilton Garden Inn. They only had three hotel options for pickup. One was The Westin Camino Real, which is only two blocks away in Zona 10. I used that hotel as a pickup and drop off for my tours. It was convenient.   I highly recommend this hotel if your travels take you to Ciudad de Guatemala!

I spent the night at the hotel as a stopover on the way to see the rest of Guatemala. After reading so many posts about the dangers of Guatemala City, I chose the Hilton as a comfortable place to acclimate. The staff were all very helpful and friendly. Most were bilingual so my limites Spanish wasn’t an issue. The entire hotel was very clean, including the elevators and halls. The hotel is an event venue and there were several parties while I was there. There was no noise or loud music from the parties. The area around the hotel offers restaurants, a shopping mall and various small shops. I felt very comfortable walking around alone during the day. There was some loud music from nearby restaurants and noise from airplanes.  There was easy access to UBER or taxis to see the sights. It was a good place to start a trip.

Clean facilities, well maintained, very committed staff, always pending about the customer’s needs and desires. I sincerely recommend this establishment. Food is safe and nicely displayed, appropriate management of hygienic measures facing the pandemic. Suggestions for improvement are kindly welcomed.

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Discover 109 reviews of Hilton Garden Inn Guatemala City, rated 4.3 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Hilton Garden Inn Guatemala City Reviews: 109 Verified Reviews Latest 2024 | Trip.com

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Hilton Garden Inn Guatemala City Reviews

Hilton Garden Inn Guatemala City

Hilton Garden Inn Guatemala City Guest Reviews