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Nice hotel worth it for the price stayed few nights and hotel manager was helpful with any issues

It's a little far from Blackpool North Station, but the rooms are very spacious. It's not a super luxury hotel, but it's very clean and comfortable. There is also an elevator. The Henson hotel is a little far from the station and downtown, so if you have a large suitcase, it's a good idea to take a taxi. There are buses and trams running so it's fine even at night.

Not even sure where to start on this one We arrived at midday with husband , son and his girlfriend who was celebrating her 18th birthday. We walked in and paid and as we were walking up the stairs we were hit by a strong odour of curry. As soon as we walked into the room her allergies set off and she was itching. I'm not sure what triggered it but I'm assuming it was a cleaning product as it didn't look dirty. The wardrobe was very damp and musty smelling in both rooms. Our rooms were advertised with a sofa but it didn't have one ( falsely advertised) double en- suite rooms 10 and 11 We decided to go out for a few hrs and then see if we had the same problem when we came back in. We came back on about tea time and realised the problem which was triggering was still there and we had no other alternative but to check son and girlfriend into another hotel leaving one of our booked rooms completely unused. The hotel wouldn't give us a refund even though we didn't use the room at all. My husband and I decided to stay as we were using the room as a base and not in it for long and got changed and went out for the evening. We got back around midnight and tried to sleep. There is a water tanker in the room which burbs constantly approx every 20- 30 mins. After the 3rd burp I decided to go downstairs and complain to the owner. The lady took me back upstairs and showed me the empty room 9. This was a family room. Before I had said yes the man owner shouted something up in another language so I couldn't tell what he said and the lady shut and locked the door without one word to me and left me stood on the landing. At this point I decided to call chat on *********** to see if they could assist me with the problem. After talking through booking .com rung and spoke to the owners who told them there was not a boiler in the room( I then sent pictures over of the water tank) and said they could not assist with another room, even though I knew room 9 was empty. They told me I could leave if I wanted. EXACTLY WHERE WAS I SUPPOSE TO GO AT 1.30 IN THE MORNING ? I am 48 years old and was not prepared to wandee the streets of Blackpool at that time of night looking for accommodation . I was kept up all night with the water tank and at 6am we left . We asked for our money back but apparently its not policy to give a cancellation refund. I wasn't asking for that I paid for a room to sleep in which wasn't fit for purpose as the water tank kept me up all night. I found the owners very rude . Talking to each other in a different language so I couldn't tell what they were saying, calling me a liar and saying there was no water tank in room and not offering an alternative when I asked for one. Quick to take money but not help with a problem room. I have now read all the reviews on here and see their replies to people complaining are very rude and condescending. I expect they will reply to this review as badly. If you do decide to stop here please

My daughter and I had a wonderful stay here at The Ocean Bay Hotel located on the promenade nearer South Shore within walking distance to the Pleasure Beach and Sandcastle Waterpark. Our double room was clean and comfortable with a sea view. Breakfast amenities were ample as was free parking out front. The hosts were very hospitable and friendly. I would highly recommend this location if your looking for a family friendly hotel located in a quieter location of town.

Our first visit to Pelham lodge was fabulous. From the moment we had booked the service from Martin and the team was absolutely spot on. We felt so welcomed and the local information and discounts offered to us really boosted our confidence that we had booked with a hotelier that knows how to provide the absolute best service around. The hotel is exceptionally clean and comfortable and the location is amazing for the night at Funny Girls that we had planned. Make sure you have an appetite for your breakfast as they certainly know how to make a cooked breakfast and do not scrimp on quality or portion size. We are just planning our Christmas night at funny girls for the end of November and hope that Pelham Lodge can accommodate us again, as we would not want to stay anywhere else. Keep up the amazing work that you do, we will be recommending you to all we can!