Find Guest house in Franschhoek

Excellent location and possibility to park the car inside the structure. Clean room and comfortable bed!

My husband and I just stayed at this lovely hotel/guesthouse for the first time, and we both absolutely loved it. The hotel is situated on a very pretty, quiet street with easy access to the Main Street with its shops and restaurants. Our hotel room was very clean and spacious with a beautiful bathroom with both a shower and a gorgeous bathtub. Also included were lovely, high end toiletries from Charlotte Rhys of Cape Town. The staff were very courteous, helpful and professional. Included with our stay was a complimentary wine tasting on our first night and a tasty, full breakfast in the morning. We have done a lot of road trips since March of 2020 due to the pandemic and have stayed in many hotels. This, however, was our most favorite hotel!!

Our group of 11 guests occupied six rooms during our stay. We would like to commend the staff at theLAB, who were exceptional in their efforts to meet our needs and handled various situations with professionalism. The breakfasts were particularly outstanding. Regrettably, our overall experience was marred by numerous issues in each of the rooms we occupied. Below are specific examples: Blocked toilets Non-functional lights, both manually and via smart technology Blinds that failed to operate Outside lights that could not be turned off, resulting in excessive brightness in pool-facing rooms, which disrupted sleep. One staff member had to return after midnight to assist with this issue. Showers with either very low water pressure or complete failure; when relocated to another room, the shower conditions were similarly inadequate, leaving guests exposed while using the facilities. Staff were unable to resolve maintenance issues such as fixing lights or connecting them to smart applications. Inconsistencies in room amenities, such as kettles present without accompanying tea or coffee supplies. In summary, while theLAB is marketed as a high-tech, upscale hotel, our experience did not reflect the value we expected for our investment. I asked for my feedback to be forwarded to the owner, and was promised a call from him. That was last month. I've heard nothing. It's a pitty.