Sandman Suites Surrey - Guildford

Great place to stay. Will definitely be going back!

The room was very comfortable and clean. Staff very helpful. Easy access. Would stay there again and would recommend to others.

Must need update the property.

Overall, the suite we stayed in was clean, nicely laid out and well-equipped - everything we needed was there, including a toaster, a kettle and a tea pot in the kitchen. As delegates to a nearby convention receiving a group rate, we were greeted at check-in with a gift bag including a water, granola bar, some gum and chips. Very thoughtful! Check-in was smooth and efficient, the staff were friendly, and the car park is behind a locked gate for security. I have only one beef: the overpowering smell of air freshener, or some heavily-floral-scented cleaning product, was almost nauseating. In three days of leaving the sliding door to the balcony and all the windows open, it never dissipated. It would be a deal-breaker for someone with a scent sensitivity.

We like to stay at suite hotels so I booked Sandman Suites Surrey Guildford despite never having heard of Sandman Suites. BIG MISTAKE. This was undoubtedly the worst hotel experience I have ever had!!I booked what was advertised as a penthouse suite (1308) because it was my wife's birthday. When we checked in at approximately 9 pm Joel, the person at the front desk mentioned the he would need to monitor our entry to the parking garage via the cctv to grant us access as the entry gate was "not working." That should have been our first clue. When we entered the "penthouse suite" we were stunned by the shabbiness of the furniture, the barrenness of the rooms, the outdated appointments, and the spartan amenities. The lighting was meager and poorly arranged and the one floor lamp did not work. The bathroom had one vanity and very little counter space; with the exception of the bedroom windows, all other windows were covered by cheap shades; there was a small square table in the living that had but one chair; there appeared to be a gas fireplace but not switch with which to turn it on; the carpeting was drab and in need of replacement. I could go on but at 11:30 pm I went down to the from desk and informed "Arnold" that our room was totally unacceptable and that we would be checking out in the morning and would not be paying for the two additional nights we had booked. Arnold apologized and agreed we would be charged for only one night.

Cards struggle to read sometimes.

We enjoyed our stay at the Sandman at Guilford and we will definitely come back.