Guilin Hotels with Airport pickup service

We spent 2 nights at Sheraton hotel in Guilin. The hotel is located very centrally in walking distance to most major tourist attractions and close to Guilin railway station. The staff was very attentive and absolutely accomodating for all of our wishes making our experience very memorable. The interior design of the hotel is well thought out and gives it a simple but elegant touch. The facilities include small swimming pool which we couldn't try due to the weather situation. The gym consisted of a handful of cardio treadmills and machines for resistance training from Life Fitness with an area in the corner with dumbells and foam rollers, yoga mats. The changing room came with a sauna. We can recommend the breakfast buffet which is a mix of Western breakfast and local specialties from Guilin. Out of the available package options we really enjoyed the photo shoot where they provide makeup and clothes(classy/elegant and Guilin traditional) to capture the amazing moments from the trip.

Location is near to everything. Walking distance. Especially at night, so many food stalls. Nearby a foodcourt also. Room wise, basic. But all the toiletries given. The reception counter is extremely helpful. I was trying to buy a luggage scale but failed miserably. No meituan app, ended up the staff help us to weight our luggage at their kitchen 😅😅 well its works. Cos we have early flight on the next day. Jolin & Ella are friendly staff and even hand us a bag of snacks to eat at airport. Thanks!

My first impression of Shangri La Guilin is that many staff speak English proficiently or at least the basics that are required for their job. I arrived an hour and a half before the check in time but they promptly checked me into my room without any long wait. My luggage was taken to my room by a bell boy whose English was even better than the front of the house. My initial thoughts of the room was that it was quite old fashioned and the interior design & amenities were dated in comparison to most 5 star hotels. The view however was exceptional. I could clearly see the garden, river and mountains. After my first night I was woken by some loud music. Though the staff tried to tell the dancers that playing the music was disruptive to their guests, they continued to play it which further frustrated me. I informed the guest manager Edward who was very helpful in rectifying this. He upgraded me into a much nicer room that he ensured me should be quieter. They also gave me complimentary fruits in the room which added to the nice gesture. This is exactly the kind of quality of service that earns them a 5 star rating. Carl at the front desk was also very competent and was very helpful when I had to pay for something through wechat. The room I came with was a package deal that included breakfast, spa voucher, photoshoot and club privileges. It was worth the extra cost as the all inclusive club buffet during happy hour was filling and tasty (photo attached). Breakfast was a Chinese buffet with a fusion of western basics such as cereal, toast and bakery items. If you have the time, I would highly recommend seeing Kelly (English name) for a ”signature Asian” massage at the spa. She applied the perfect pressure for me and was very kind. The photoshoot was organised through wechat and included 6 photos. The photographer was lovely and the final photos made special memories of my time in China. Suggestions for improvement: several items in the room are in need of repair or replacement eg. old hair dryer that lightly blows air (useless), flickering lights when you turn it on and the phones. I also think if they were to refurbish the pools outside then the place would appear less worn down. Overall, the service and reputation is what made this stay worth it. I look forward to staying at Shangri La again

Friendly service and reception. Clean windows and rooms. Accompanied by green plants. Excellent location and environment. Convenient transportation. Close to the Four Lakes. A slow morning walk will refresh your mind. Close to the library and Bai Gongguan. Take Wumei Road and walk for 30 minutes to Zhengyang Square and East-West Alley.

Old style hotel, refurbished and still looking new on the inside. Location is good... About 10 mins walk to most sights in town. Sad to say... Many of the shops nearby have closed down. A biggish supermarket in the basement of next building..... Very rare nowadays in China.Also has a luckin for the caffeine *******. The street behind has many small local stir-fry restaurants. The roast Goose restaurant chun ji is just around the corner.

The lighting in washing quite dark. The cleaniness of the towel in washing room not quite good as found some dirty. The location is good & convenient to several site seeing place.

We had two rooms for two nights. We were in rooms just behind the tea room. The rooms were large and very nice inside. Rooms had a mini fridge, hairdryer, lovely robes and a kettle. Although you are on top of the pedestrian area we were not disturbed at all by the outside street noise. We enjoyed looking out the window and seeing the walking street views. Floors 2-3 are full of restaurants to explore, highly recommend the Korean bbq on floor 2. The hotel rooms are a bit dark because of the hotels aesthetic, it didn’t trouble us too much but might be a problem for those with sight impairments. Also both rooms have steps up into the bathroom so not completely accessible. The bathrooms do only have a curtain to separate from the room and the shower and toilets are completely glass which doesn’t frost. Be aware of this if travelling as friends/acquaintances. The room was also noisy in the morning from other guests in the tea room but not enough to negatively impact our time. Overall I would absolutely recommend this hotel if travelling to Guilin. It allows you to be very close to the tourist area and within walking distance of the pagodas and elephant rock. The staff were also very helpful and accommodating.

Pro: Excellent location. We’ve paid for an executive room so room was clean and decent, there was some view overlooking people’s rooftop garden. Breakfast was ok. Con: Service was mediocre; and can be improved. Hotel front did not have ramp, it was difficult to carry big luggages going up the few steps. On our first day arriving at hotel, we had difficulty taking the big luggages going up steps. Front desk staff stood at their desk and looked at us without offering any help. Not good.

Perfect location for someone traveling by speed train! Less than 4 minutes walking from the North Station and you can litterally see the hotel from the station and vice versa. The rooms are very nicely decorated and comfortable. Would be nice if some were kept non-smoking. I will never give 5/5 on cleanliness for a room that smells like smoke however clean it looks. The staff was very polite. It would be nice if the hotel gave some indications on how to get around (that would make a 5/5 on service), especially that when I asked about public transport to Longji the reception couldn't help me out. Overall, I would certainly stay here again when taking the train. I would recommend to TRIP to add a price-quality rating, this hotel definitely scores 5/5.

Venus Hotel has been our favorite stay in the last months travels, great room with clean and nice facilities and friendly staff. The details really impressed us with cooling rice pillows and rain shower head and customizable lighting. We ended up even extending our stay in Guilin as it was so comfy. The staff was very helpful and ready with translators and cleaning staff did a great job and very through cleaning. Breakfast buffet has tasty noodles.