Best Western Resort Country Club

Our recent stay at Best Westin, Manesar, for an office offsite was an absolute letdown. The services were shockingly poor, with staff displaying a complete lack of professionalism. The food was not just bad—it was practically inedible. As for room service, it was non-existent; even after multiple calls, the staff took an unacceptable amount of time to respond. This level of neglect and disregard for basic hospitality is outrageous. I would strongly advise against considering this resort for any event or stay. Total failure on all fronts.

Beautiful, serene space. LIghts at night are so peaceful and treat to eyes. Lot of activities for people of all ages. The pool is also nicely maintained and big, lush green surrounding. The food is good too. It is surely worth visiting with family.

Had a truly memorable stay at the Best Western. Right from the welcome to the send-off, I found the staff to be polite, helpful, and extremely agile. The food at the restaurants is absolutely 💯 top class. We also enjoyed a live entertainment program during our stay. We had a short interaction with Ms Indu Goel, the MD and proprietor of the resort. It was no surprise for us to hear that the loyal staff members are treated like family. Early morning, we were delighted to see peacocks at our doorstep. One can even feed them. The property has a temple on-site and beautiful walking paths around the lush green lawns. I would like to compliment Ms Anjali, the sales head who personally ensured that we were well looked after. Also, Mr Ramesh Kumar, the reservation manager, Mukesh, Deepak, and Pradeep, who were extremely helpful Such a resort deserves a efinitely second visit, we will return

The experience at Best Western Resort country club was amazing. We were at the Resort for a three day conference. We are extremely happy with the hospitality and the staff was very cooperative at all times. The food (all meals) was consistent & amazing. The delegates gave an excellent feedback on rooms, food, behaviour of the staff who worked relentlessly to ensure the guests are comfortable and made our stay enjoyable. I wish them well and all the very best. Personally I would love to come back to the Resort with my family, while other guests with us were also of the same opinion. Kudos again to the staff, senior management, Chef, FnB, Reservation staff who ensured smooth check-in and check-out.

The staff is helpful and there are many indoor/ outdoor activities for family and kids and recreation activities for couples to do.. Experience was good, good food,The best Property i have visited so far Near Delhi NCR. Great Property with best hospitality. The food was amazing

Excellent reception staff specially, superb big lawn for so many activities, great ambiance. It's extremely good it was my first visit staff took care of our comfort, perfect for a weekend stay with family, after rain that property look like a majestic view

Pathetic property as I write this I am extremely hurt and disheartened the way property staff handled my booking They first took us to the deserted room Then the hotel staff said you have booked this room here we don’t provide food it comes from the other property which is 500 mtr away we then reached out to the recpt staff to take us to the original property where when we reached and as we were shown the rooms were smelling bad and not ready, staff at the reception said take an upgrade to suite room on the club side and pay 8K extra charges 8 staff members at the reception all manner less chweing tabacoo negotiated for room upgrade as if I had come to buy vegetables Staff had a confrontation with us at the reception so much so that my son got scared and rushed outside the property Smelly room poor property Major construction work going on at the reception Never ever consider this property for your family stay specially when planning one with kids and old age parents Property is below average when we asked for the refund we were told to take credit note for one month for a property which is not worth a stay ONE SHOULD NOT CONSIDER THIS PROPERTY FOR THE STAY Make my trip should black list this property

Great experience. Our fourth visit to this resort. Very cooperative staff- took care of our comfort. Not to miss Mr.Mishra and Mr.Rakesh Jha from F & B, who looked after us so well. Special acknowledgement for Mr.Patel, the GM, who is managing the show so well.

Hotel is money hungry not caring for guest happiness and do not show any flexibility. Their charges are quite high compared to money they charge for food, extra bed. Rooms are quite small, still they take 3 guests and then push them on floor with mattress. Do not justify 4 Star. Should be 2.5 Star only. Rest on your wisdom.