Guest User
May 23, 2024
Do not book this hotel! It is a CONSTRUCTION SITE, where there is NOISE pollution from early in the morning until late at night, and dust everywhere, as most of the floors are not yet finished! The hotel does not comply with its information obligation and does not inform travelers about this in advance. They do have a plan in place to move people to the sister hotel 115 The Strand Hotel by NEU Collective (where facilities such as fitness, wellness and breakfast are also located). We went there to get away from the noise, and ended up in an old-fashioned, MUSTY room in a remote wing of the hotel. This was supposedly an upgrade. The rooms were poorly isolated, and here too we found no peace. The fact that IT RAINED IN THE HALLWAY AND IN THE ROOMS didn't really feel like an upgrade, especially when other guests had to move at 3AM due to flooding... Except for a small compensation for the 2 nights in the Strand Suites by NEU Collective, 115 The Strand refused any compensation, and blamed any poor experiences on the neighbors' old building. Terrible experience, absolutely not recommended, we will never go back!