Tensui Saryo Reviews
Tensui Saryo
Gora 1320-276, Hakone Town, Ashigarashimo District, Kanagawa Prefecture, 250-0402, JapanView Hotel Details
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1 night
Tensui Saryo Guest Reviews
4.3/5
Very Good
34 review
Verified reviewsLocation4.3
Amenities4.3
Service4.3
Cleanliness4.4
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Positive reviews(19)
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Negative reviews(3)
Kevin Bio
Main Building Western Twin Room with Ceramic Bath
Stayed in Jan 2024
Couples
6 review
Very Good
Posted on Jan 25, 2024
Great inclusion. The food service place isn’t too flashy making the entire dinning experience a bit lacking. You can book up to 3 private bath session. I used the public bath early in the morning which is great too, had the entire place to myself.
Aeden Tang
Main Building Western Twin Room with Ceramic Bath
Stayed in Nov 2023
Travel with friends
1 review
Great
Posted on Nov 14, 2023
Really love the big room we had and having our own onsen in the bathroom but the shower was not hot sadly 😔
Love that so many yukada are available to use freely 🥰 and the closet is pretty wide too 😁
Would be good to have more table space 😔
Tomona
[Main Building]Japanese-Style King Room with Open-Air Bath[Superior][Japanese Room][Non-Smoking][Mountain View]
Stayed in Oct 2023
Couples
1 review
Outstanding
Posted on Oct 30, 2023
Great place to stay. Just 2 min walk from the station. Staff very accommodating, especially for English speaking guests. Restaurant food was really good. Small portions but surprisingly filling! Loved our waited.
Would recommend as a nice getaway for couples!
Heyang Wu
Main Building Japanese Room with 10 Tatami
Stayed in Mar 2023
Couples
1 review
Outstanding
Posted on Apr 14, 2023
Great room received! There is a blooming Sakura tree right outside window! View of outdoor bath is superb!
Youyou
[Main Building]10 Tatami Japanese-Style Room[Standard][Japanese Room][Non-Smoking][No View]
Stayed in Jun 2024
Family
1 review
Very Good
Posted on Jun 23, 2024
The room is nice and clean. The toiletries are pola. The staff has a good service attitude and the yukata is nice.
It is very close to Gora Station. Turn right after exiting the station and walk about 50 meters through the tunnel.
The disadvantage is that the hot spring is a bit small. Compared with the Kaishu Onsen Hotel in Shirahama, the hot spring, dinner and breakfast are all average.
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6/9
Guest User
[Main Building]Japanese-Style Room with Open-Air Bath 12 Tatami Mats/50M2[Superior][Japanese Room][Non-Smoking][Mountain View]
Stayed in Jun 2024
Family
7 review
Amazing
Posted on Jul 6, 2024
A Japanese-style hotel with a slightly old feel. I was not very confident at first because the system rating was not high, but because I booked it late, there were not many choices. In the end, I was not disappointed. The kids were very happy in the tatami room. The pola toiletries in the room were also very useful. There was a hot spring in the room. I also tried the public and private baths of the hotel. Although it was not big, it was very comfortable. The breakfast and dinner provided were very exquisite. Every night I could soak my feet and drink some wine at the front desk. The only problem was that the check-out time was too early. I had to check out at 10 o'clock, which was not very flexible. 😂
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Yuyubugaoxing
Annex Tsuki Japanese-Western Room with Open Air Bath
Stayed in Jul 2023
Family
4 review
Posted on Aug 29, 2023
Worst day of our trip to Japan. Very poor experience, outdated hotel facilities. The price is high, the quality is low, and the attitude of the hotel is very unfriendly. Family outings must be used with caution. However, Ctrip's complaint handling results are satisfactory. trustworthy.
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ChungJai
Main Building Western Twin Room with Ceramic Bath
Stayed in Jun 2023
Couples
2 review
Outstanding
Posted on Jun 23, 2023
The food is delicious, both breakfast and dinner are delicious, not the usual Japanese cuisine. The chef made it with heart, recommend everyone to go to this hot spring hotel, and must eat their breakfast and dinner
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Guest User
Main Building Western Twin Room with Ceramic Bath
Stayed in Sep 2023
Couples
5 review
Outstanding
Posted on Sep 30, 2023
The hotel is very comfortable.
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Anonymous User
Main Building Japanese Room with Open Air Bath and King Bed
Stayed in Nov 2022
Couples
8 review
Outstanding
Posted on Dec 26, 2022
The hotel is very new. Apart from the hot springs in the room, there are also hot springs in B1. There is also a private bath on the 4th floor for free reservations. The food is very good and delicious. The staff are very friendly and can communicate in English.
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Guest User
Main Building Japanese Room with 10 Tatami
Stayed in Mar 2023
Travel with friends
27 review
Outstanding
Posted on Jun 14, 2023
Good recommended meal delicious
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Guest User
Stayed in Jun 2024
Family
Very Good
Posted on Jun 15, 2024
An outstanding staff Shinomiya san's warm and welcoming smile sets the tone for an exceptional dining experience. Her unwavering dedication to customer satisfaction makes her a shining star in her team. No one is more suitable for the service industry than Shinomi san. We feel fortunate to have her serve us, as she consistently makes our dining experiences memorable and enjoyable. Her genuine care and attention to detail make us feel valued and appreciated. Shinomi san is a true asset to her team, and we are grateful for her outstanding service.
Guest User
Stayed in Jun 2024
Family
Outstanding
Posted on Jun 15, 2024
Front desk staff Pankokkor Jansuda is very helpful and cheerful. Whenever she sees us she will show her brightest smile. She is also very hardworking as she is almost everywhere. One moment she is at the front desk next moment she will be at the bar serving drinks. Her voice always brings happiness to us. Shinomiya at the restaurant is friendly and attentive. She is attentive to our needs and is always available when we ask for help at our desk. Her smile and soft laughter always brighten our day. Hotel stay & food is great and wonderful. The only setback is there is no lift to our room at basement. But once again thanks to Pankokkor Jansuda who moved our luggage to basement.
Guest User
Stayed in Apr 2024
Other
Very Good
Posted on Apr 7, 2024
A fine traditional Japanese inn. Meals are served at set times, you have to sign up. There is no room service. You go to 7-11 or Lawson's for all the stuff you want to eat/drink in the room. If you are tattooed, you can't use the communal onsen, so you have to book the private one which has a small tub for 2 people, or use the nice one-person ceramic tub in your room. The food was very good. Nice courses, well prepared and presented. There's a Lawson's within walking distance. Lots of foreigners in the small town. There's very little in the way of toiletries in the room. The onsen is well equipped, and the tiny foldable combs are really nice. Front desk speaks English, and the lobby has an interesting bar where you can soak your feet.
Guest User
Stayed in Nov 2023
Other
Very Good
Posted on Nov 9, 2023
We booked the twin room with tatami area and a private onsen. It was over the top to say the least but we wanted to treat ourselves, and boy did it ever meet, if not exceed our expectations. In a western-style hotel it would definitely be considered a suite. It was quite expensive (1 night was more than 4 nights in our hotel in Kyoto) but for the 1 night it was worth it for sure. The dinner was a Kaiseki style and was delicious. The breakfast was Japanese style, which for us was not an issue, but if you're not a fan of savoury breakfasts, involving fish in many forms it's something to be aware of. We were in the Annex which was quite far from the main area and we were down some stairs so if you have mobility issues try to avoid that area but it's hard to find a fault. Lastly, the location in Gora is fantastic, very close to the station, and if I were to return to Hakone I would 100% stay in Gora again, definitely the best connected spot not too close to proper civilisations.