Kowakidani/Miyanoshita | 3.28km from Kanazashi Wood Craft
The bathing tax which collected from junior high school students and above will be collected upon check-out. The amount to be paid at the front desk may differ from the amount displayed at the time of booking. Children aged 3 and above are charged the same as adults. With a stay at Hakone Kowakien in Hakone, you'll be a 1-minute drive from Hakone Kowakien Yunessun and 8 minutes from Lake Ashi. Take advantage of recreational opportunities offered, including hot springs, a lazy river, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands. Grab a bite to eat at the フォンテンブロー, a restaurant where you can take in the garden view, or stay in and take advantage of room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 9:30 AM for a fee. Featured amenities include express check-in, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite. Make yourself at home in one of the featuring minibars and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and coffee/tea makers.
GGuest User2024.06.06
Very beautiful place and had buses going directly to it. Gave free admission to the onsen opposite with free rental of robes and swimwear as well. Very nice stay in general.
However staff was quite cold. They didn't even have a shoe dehumidifier like other budget hotels, which was surprising given its price point. The free buffet food was actually one of the worst tasting food I've ever had in the whole Japan. So I guess it depends on what you prioritise.
Kowakidani/Miyanoshita | 3.37km from Kanazashi Wood Craft
If you have any food allergies, please contact the hotel at least 2 days prior to your check-in. Located in Hakone, Hakone Kowakien TEN-YU is within a 5-minute walk of Okada Museum of Art and Hakone Kowakien Yunessun. This ryokan is 0.9 mi (1.4 km) from Hakone Open Air Museum and 1.8 mi (2.9 km) from Miyagino Hayakawa Breakwater Cherry Blossoms. Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as hot springs and a sauna. Additional features at this ryokan include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Enjoy a satisfying meal at Geihinkan(Steak) serving guests of Hakone Kowakien TEN-YU. Quench your thirst with your favorite drink at the bar/lounge. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Free self parking is available onsite. Make yourself at home in one of the guestrooms featuring refrigerators and LCD televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, spring water baths, and complimentary toiletries. Conveniences include phones, as well as safes and complimentary bottled water.
WWinningTime2024.04.26
The Japanese style room is so spacious and user-friendly. Looking out from the room, the treeline is so Zen. You can get free ice creams from the lobby, as well as tea, beer and coffee. Excellent services.
Kowakidani/Miyanoshita | 3.58km from Kanazashi Wood Craft
With a stay at Fujiya Hotel in Hakone (Miyanoshita), you'll be within a 5-minute drive of Hakone Open Air Museum and Hakone Kowakien Yunessun. This luxury ryokan is 2.1 mi (3.3 km) from Hakone Gora Park and 3.5 mi (5.6 km) from Ōwakudani.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find hot springs, an indoor pool, and a fitness center. Additional amenities at this ryokan include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy French cuisine at The Fujiya, one of the ryokan's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7:30 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Make yourself at home in one of the 120 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
GGuest User2023.05.03
This hotel is a historic property set in an iconic setting. We stayed in the Forest Section which features large, comfortable rooms that were a little dark, the bathroom lighting could be improved. Here is my issue. We arrived around 1:15 and we’re told that we could check in at 3:00. We had lunch in their cafe ( 50$) and asked again about an hour later if we could have early access. The very polite desk clerk replied “ Yes, for $70 dollars “. Astounded , I countered that we were departing early 2 days later, and he reduced the amount to $35. Now here is where communication becomes an issue: I continued the “are you kidding me?” and he kept bowing. I thought the issue was settled. That night and the next we ate at their lovely restaurants, French and the Cascade. Food and service was superb. With wine we spent about $900. Check out was early, and my husband didn’t really examine the bill. When we were back in our free early access room in Tokyo I noticed the $35 charge. I contacted the hotel’s customer service and they confirmed the charge. So, what about customer hospitality? I have NEVER been charged an early access fee for an hour. They have been times when we patiently waited for a room to be readied, and never demanded a rebate. It is all part of the guest/host agreement, I think this is probably a corporate decision by the Fujiya Group. Rethink your mission, guys, make guests feel wanted!
Outstanding
99 reviews
4.7/5
Price from
₹ 26,585
per night
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Located in Hakone, Hotel de Yama, Hakone Lake Side is on a lake, a 2-minute walk from Lake Ashi and 7 minutes by foot from Hakone jinja. This hotel is 3.1 mi (4.9 km) from Kuzuryu jinja and 4.1 mi (6.6 km) from Fuji-Hakone-Izu National Park.
Pamper yourself with onsite massages or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Hakone? This hotel has 3305 square feet (307 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 89 air-conditioned rooms featuring refrigerators and flat-screen televisions. Rooms have private balconies or patios. Complimentary wired and wireless internet access is available. Bathrooms have complimentary toiletries and bidets.
GGuest User2023.06.08
I visited for a walk in the morning at the location adjacent to Hakone Shrine. Lots of green. A promenade full of flowers. A promenade on the shore of the lake. You can see Mt. Fuji beautifully, and you can also see pirate ships passing through Lake Ashino. The silence as if time had stopped. The chirping of small birds is comfortable. I was surprised to stay at a resort where the speaker was wired, but I don't need such a small work here. Hotel to enjoy hotel stay. The customer feels like a repeater is quite, a little elegant and noisy, old, gentlemen, ladies 々. It's not a place for noisy young people to go. The food was a long-established hotel, so I chose Western food. There were many reviews that Japanese food was good, but because it is a hotel, the food is elegant and a little on a large plate. Is delicious. I wonder if it's not enough, but it's enough. Upgrade of main dishes that are common in cheap hotels these days. It was also here. The course was changed to Hoho meat grilled Wagyu beef steak and brand beef steak. The chef served hoho meat, so I didn't change it, but it was an elaborate grill, but after all, hoho meat was hoho meat. I should have upgraded. It's a simple story, but I think the main dish is Japanese beef steak without discounting. 〇〇 Great deal at sale! I will stay there because the guide will come from the travel site, but I feel that every hotel is having a hard time with the main. Then, I wish I had stopped selling. The ladies I met in the hall were highly praised for Japanese food. Next time, if I can come to the flowering season, I would like to try a Japanese restaurant.
Kowakidani/Miyanoshita | 3.89km from Kanazashi Wood Craft
When you stay at Hakone Gora Byakudan in Hakone, you'll be in the mountains, a 2-minute drive from Hakone Kowakien Yunessun and 10 minutes from Lake Ashi. This 4-star guesthouse is 11.9 mi (19.2 km) from Gotemba Premium Outlets and 1.5 mi (2.4 km) from Ōwakudani.
Enjoy the recreation opportunities such as hot springs or make use of other amenities including complimentary wireless internet access.
The front desk is staffed during limited hours. A train station pick-up service is provided at no charge, and limited parking is available onsite.
Make yourself at home in one of the 16 guestrooms featuring DVD players and LCD televisions. Complimentary wired internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature spring water baths and complimentary toiletries. Conveniences include phones, and housekeeping is provided daily.
GGlobal333427128122023.04.11
I was seeking a ryokan with private onsens and the willingness to accommodate my primarily vegetarian dietary habits. I chose Hakone Gora Byakudan and was extremely pleased in every single way. We were a little on the early side (around 2:00 in the afternoon) when we asked someone at an information desk by Gora Station to please call the ryokan and ask if they could pick us up (as we had been instructed). Within 5 minutes we were picked up and brought to the beautiful ryokan, removing our shoes upon entry. The room was fantastic. We were in ”hako”, just off the lobby. The space was perfect! And we loved the privacy of the onsen. Both dinner and breakfast were served in a small private dining room. They indeed served me a vegetarian meal with many courses. My husband had some meat or fish in his meal and they provided us each with separate printed out menus. It was truly fantastic!
Gora/Sengokuhara | 4.33km from Kanazashi Wood Craft
With a stay at HAKONE Setsugetsuka in Hakone (Gora), you'll be a 3-minute walk from Hakone Gora Park and 12 minutes by foot from Hakone Open Air Museum. This ryokan is 1.5 mi (2.5 km) from Hakone Kowakien Yunessun and 6.4 mi (10.2 km) from Lake Ashi.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access.
At HAKONE Setsugetsuka, enjoy a satisfying meal at the restaurant.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Free self parking is available onsite.
Treat yourself to a stay in one of the 158 guestrooms, featuring fireplaces and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.
HHugh0572024.10.05
Great hotel located near Gora station. It was a lovely stay in a very traditional Japanese hotel. The highest score for me goes to the staff who are very friendly and helpful. I stayed an extra night in a different booking and did not need to check in again. Very efficient reception. They were also very accommodating to my friend who is vegetarian. The hotel needs some modernisation but that is part of the charm. Great place and lovely holiday in Hakone.
Gora/Sengokuhara | 4.36km from Kanazashi Wood Craft
Set in Hakone, 8.3 km from Hakone-Yumoto Station, Hakone Gora KARAKU offers accommodation with a sauna, a hot spring bath and a public bath. Among the facilities of this property are a restaurant, a 24-hour front desk and a lift, along with free WiFi throughout the property. There is free private parking and a free shuttle service. Facilities for disabled guests are also available at the property. The ryokan will provide guests with air-conditioned units offering a wardrobe, a kettle, a fridge, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a bidet. At the ryokan, units are equipped with bed linen and towels. Guests at the ryokan can enjoy an Asian breakfast. A bar can be found on-site. The ryokan is located in a geothermal area, with a number of hot springs nearby for guests to relax in. Fuji-Q Highland is 48 km from Hakone Gora KARAKU, while Shuzen-ji Temple is 49 km from the property.
QQQ Garden2023.09.13
The hotel is very close to Gora Station. It takes only 4 minutes to walk to the hotel. The staff's service attitude is very good. When we walked to the hotel, they were already waiting for us on the ramp. We were greeted with snacks and drinks when we entered the hotel, so we didn't have to queue to check in. Check out, as soon as you sit down, you will be greeted. I booked 1 hotel room and 2 meals. I chose Japanese food for dinner and Western food for breakfast. Both meals were of a very high standard. The view of Hakone Mountain from the breakfast was very comfortable. Originally I thought about traveling around Hakone on the first day, but ended up spending the whole day in the hotel. The hotel environment is so comfortable. You can hear the sound of running water on the terrace. I will definitely book 2 nights next time.
Gora/Sengokuhara | 4.39km from Kanazashi Wood Craft
No meals can be added after reservation if you made a reservations with no meal.
A cozy and relaxing lodging for adults where all rooms are equipped with an open-air bath. We will provide you with healing time and space.
GGuest User2024.01.07
I stayed on January 5 day as last year. The room is a low-rise room as usual. The lower floors can see the moon, stars and the rising sun through the leaves of the garden tree 々. The upper floors are not disturbed by the trees 々 and you can enjoy the surrounding mountains 々 landscape. 4 I have never stayed above the floor, but I think the scenery on the lower floors in winter is lonely and Qing 々. I don't think I'll come again if my first stay was the mountain side room I saw on YouTube. After spring, it has a hot spring inn in the forest in the leaves of the tree 々, and it has a different taste, but I like winter. This time, when I changed the iPhone to a new model, I was able to take a good picture of the garden and the stars at night. Overall, I am satisfied with the same wonderfulness. If I dare to say something I was interested in, I take pictures of the meal every time, but the tea confectionery at the reception was the same as last year (of course I am satisfied). I requested the size of the clothes in the building in advance and prepared it. Is not small, and last year there was nothing to wear on the clothes in the hall like a vest (I don't know what to say) (because it looks like a farmer?), The maximum size of the clothes I bought at the shop last year is pink-colored building I bought an inner dress, but the inner dress prepared in the room was the same white gray? (Since it was the same color last year, it may be the same color even if you make a reservation for a man and woman. Or is there a number depending on the size?) The same was true when I stayed at another hotel in Hakone Yumoto at the end of the year, but the dinner dishes were served. , From last year, I felt that it was small or the amount was small. Compared to the photos when I stayed last year, I really get worried. I was worried that the food would be smaller as the room rate was rising from last year. The good thing was that the staff at various places were as good as ever. There were many non-al drinks beside the elevator. There was a low evaluation on SNS in advance, but it is true that there are customers, but there are staff who are dissatisfied with colleagues in a low voice, or the number of staff at the restaurant is narrowed. Is it , I couldn't come immediately after pressing the doorbell button, but it was acceptable to me. I've never seen it like I was on SNS here. I wanted to use it in the future. Finally, I bought it here last year, but I can't wear it because it seems to be ”stealed” at the same Kyoritsu resort, but I used it at other hotels and was popular with foreign tourists. It is often used when staying at other hot spring inns. I would like you to always have various sizes of colors. The next time I stay, I would like to buy it if there is a color for overseas souvenirs.
Gora/Sengokuhara | 4.64km from Kanazashi Wood Craft
A Hideaway That Strokes Your CuriosityWith awe-inspiring mountains and glorious forests, captivating traditions and rich history, Hakone Gora is a place of endless encounters.Rest amid the region’s nature and art at our modern hideaway, where you can have your curiosity awakened, make new discoveries, and get a sense of what real, everyday Japan looks like outside its busy cities.Please check our important announcements before making a reservation.We have a complimentary shuttle bus between the hotel and Odawara Station and an on-request pick-up service between the Gora Station and the hotel. For details, feel free to ask.
8868shennaa2020.12.25
Hotel Indigo was recommended to us by a co-worker. She raved about how much she enjoy her stay, so we decided to visit for our Anniversary. We loved everything about this hotel from check in to check out, everything was amazing. The hotel staff always made us feel welcome, by greeting us (by name most of the time) whenever we were out and about in the hotel. Hannah checked us in. She was nice and provided us with information about the area. We had the breakfast included in our stay. The restaurant manager Koji-san was awesome. While not a picky eater, I do like my eggs cooked a certain way...lol.. On the first day of breakfast, my eggs were not cooked to my liking. When my plate was taken, Koji-san noticed that I did not eat my eggs. He immediately came to our table and inquired about the eggs. I told him that they were too soft for me. He apologized and asked if I had enough to eat and said that he would like to try again the next morning. I thought this was such a kind gesture. For the next 4 days, my eggs were cooked exactly how I like them. We had dinner at the hotel restaurant. It is a bit pricey, but the chef is very good. The salmon and asparagus were my favorites. Our anniversary was on the 22nd and we received a call from the front desk asking if they could bring us a gift for our anniversary. They brought us an assortment of sweet treats, which we enjoyed with a cup of tea. Very sweet. Our room was spacious, clean with the perfect temperature. The television was the largest that I have seen a Japanese hotel. Our room was on the riverside with a private outdoor onsen. While relaxing in the onsen, you can hear the calming sounds of the river. There is also a foot soak in the garden area. it was a bit to cold outside for me, so I didn't get to enjoy it on this stay. The hotel was cleaned thoroughly and safety precautions were taken. All of staff wore masks and for breakfast, we were provided with gloves to get continental items from the buffet. All tables were wiped down immediately after a party left and were socially distanced. The hotel is in close proximity to just about everything. During our 5 day stay, we visited The Open Air Museum, the Venetian Glass Garden, Gora Park, and The Red Gate of Peace. We will definitely be returning and look forward to our next stay in the Spring.
Gora/Sengokuhara | 4.81km from Kanazashi Wood Craft
Located within the Fuji Hakone Izu National Park, 80km west of Tokyo. This residential lodge is located in Fuji and is situated in an area (Gora) famous for its natural hot springs (onsens). The resort's on-site spa has 8 treatment rooms available as well as two hot spring baths, one for ladies and one for men.
GGuest User2023.05.27
Pleasantly surprised by the large room we got, with an enclosed balcony overlooking the lush green valley. Spacious bathroom. Clean room. Excellent onsite onsen - enjoyed the experience. Lovely dining areas and sushi restaurant. Free pickup from Odawara Shinkansen station (45 min ride to hotel). Hotel offers free dropoff and pickup to local train station so you can comfortably take the cable car to Lake Ashi. Highly recommend the cable car, boat across Lake Ashi and Hakone's open air museum.
Outstanding
57 reviews
4.6/5
Price from
₹ 23,537
per night
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Latest Reviews for Hakone hotels
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Explore honest ratings and real traveler reviews to help you find the perfect stay.
4.7/5
Outstanding
GGuest UserWe got this very large suite that was in the CONDO complex. It is outside of the main building but there are walkways in the back that allow transverse with the key. That said, it was incredibly comfortable. The beds were plush and comfy. Spring bath was soothing. The suite was HUGE!! There was a large sitting area as well as a patio. The entire place never felt crowded even though people were always checking in. I did not see anyone the entire time while walking around except during mealtime and the dessert hour. We signed up for both dinner and breakfast because we weren’t too keen on looking for a restaurant. It was the best decision because the food was very fresh and varied (although focused on Japanese more). It was buffet style with an extra personalized item that you get to order. Dessert was generous and there was a small bar to mix one’s own drinks. Afterwards, there is a dessert-beer-coffee bar that was just wonderful. It was like a mixer. The onsen was nice. We ended up doing only the private onsen and it was available both times. We also had the bath in the suite. Everything felt super clean and immaculate. The hosts and reception personnel were nice and friendly throughout. Check-in and check-out was quick and seamless. It is about 5 minutes’ walk from the GORA train station. There are lots of bus in the main street downstairs.
GGuest UserFacilities: Traveling with my family, we booked a room for three people. When we arrived, we found that there were not three beds. One of them was a temporary tatami mat. The other facilities were OK.
Hygiene: The bedding on the tatami mat was not as clean as the bedding on the other two fixed beds. The quilt seemed to be taken out and reused. I don’t know if it has been washed...because I found hair (my family opened it too quickly and didn’t take a picture)
Hygiene still needs to be improved. There was hair in the drawer for disposable items and hair fell in the bathtub
Service: After the front desk guy checked in, he would help take the luggage into the room, introduce the facilities in the room, and tell you where to put the clothes for the hot spring bath. You will leave only when you have no problem.
CCielYukiThe soundproofing effect of this hotel is very good and the room was very quiet, which allowed me to have a good rest. The service attitude of the hotel staff was very good, warm and thoughtful, and made me feel very welcome. The location of the hotel is also very good, with convenient transportation and many attractions and restaurants nearby. All in all, I like this hotel very much and highly recommend it!
GGuest UserLocation was great, just behind the train station. Room was huge and spacious with dining area.
Did not book with meals, counter staff first said we can walk in to Japanese restaurant without booking for dinner, other restaurants require reservation. When we returned in the evening, manager insisted all restaurants require reservation and Japanese restaurant was not open, only Chinese restaurant available. Unfortunately whole hakone was almost closed by 5pm, no choice but to take the Chinese food.
Booked private onsen with counter, staff at onsen counter had wrong rates and took a while to clarify, seems like half the staff were confused with inaccurate info.
Ofher than that, overall one night stay was pleasant, left my milk bottle there and they promptly forwarded to my next hotel upon request. Much appreciated!
GGuest UserWe stayed at the Hakone Hotel as part of a tour group. We had a spacious twin room with a view over the garden and part of Lake Ashi. The room spotlessly clean and was very comfortable. We had a comfortable chair and a comfortable 2 seater couch as well as comfortable beds. In the morning we had a beautiful clear view of Mt Fuji from the grounds of the hotel. We had a delicious included dinner at the hotel as well as a good buffet breakfast. There was a capsule coffee/tea maker in the room that I tried with Earl Grey Tea which was a bit strong for my taste.
GGuest UserI don't recommend this hotel. It's near Gora Park. It's inconvenient to walk with luggage. Toothbrushes need to be paid for. The food is not tasty, at least not suitable for my Chinese stomach. The bathroom in the public area is also very ordinary. There are basically no room facilities and scenery. The picture shows the big slope at the entrance of the hotel. It is a nightmare for luggage carriers.
GGuest UserI visited for free. Although there are some negative points due to the old facilities, it is a price range that is easy to visit when you want to come to the hot springs, and the quality of the hot springs is not bad, so it is a new and fashionable facility, to stay without seeking gorgeousness. I thought I was there. Personally, according to the hotel rules, you can go back and forth in the bath with sandals in the room, so I think sandals have dirt on the shoes on the outside, but there are no other footwear in the room. I was worried about the aging of the washroom and the bus, because the boundary between the foot and the non-smoking area seemed vague, including the cleaning staff.
This was my first experience at a ryokan. I am so glad that my sister booked a traditional ryokan with a private Kaiseki dinner and breakfast. We also had our own onsen in the room. It was so very relaxing and beautiful. The whole experience put me back into the days of old Japan. I would love to stay here again! The staff does not speak much English but they do use a translator tool that makes it easy to converse and understand. The food was amazing! The sleep was amazing. The room was spacious and accommodated 4 adults. The onsen was so relaxing. The lobby and ryokan is gorgeous and well upkept! We did stay in a newly renovated room-Zuisan. They are very accommodating to your every need. I truly felt like I was in Old Japan. I want to go back again soon. (note: I will update with photos later as there are so many)
ZZimmermannAn overall very pleasant experience. I stayed there one weekend for two nights and another for three nights.
+ The hot spring bath is very cozy with a nice nature view. The Sauna was great.
+ I wasn't satisfied with one room and could change to another room with large balcony without questioning.
+ The view from the hotel is wonderful, especially during nice weather.
+ Great value for money.
- Dining in the hotel is only possible with reservation, arriving spontaneously for dinner is not possible.
- The bar was closed. But the Gora Brewery is only a 10-minute foot walk away.
Sstarriiesinteresting balinese onsen ryokan. service was great, i couldn’t take raw food and my husband is allergic to prawns and they took notice for it and didn’t serve them during our half board meals (breakfast and dinner). the onsen water is certified to be natural and we could read the details of the certification from both the hotel reception and room toilet.
the private in room open air onsen’s temperature can be adjusted as well.
however the room’s shower’s door was not completely sealed and we found it very chilly to bathe even tho there was hot water supplied as the constant cold air from outside would come in. hope the hotel can take note of this and seal up the showering area’s door completely to prevent air from exchanging during shower.
it’s a jap-balinese fusion hotel, pretty interesting concept.
we drove during our trip around hakone area and be ready to navigate through very small and narrow roads while driving to this ryokan haha. really very narrow roads. hotel also requested for us to pass them the car key when we returned to the hotel, and to pass them the hotel key when we are heading out, which we found to be a little weird to be honest.
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