Giuseppe
June 18, 2023
Disappointing from the Beginning
At our arrival we were met by a reception area crowded with very noisy and boisterous Vietnamese guests. Whilst the hotel staff was apologetic to us, they did not consider it necessary to do something about it. My impression was that they did not have it in them to tell the other guests to tone it down.
We were given a good-size room on the 6th floor, with which we were pretty happy and had no issue. However, other guest on the same floor, failed again keeping the noise down, so that we were woken up early by those going on day trips.
A breakfast buffet was served until 9 am on the 7th floor. To avoid the crowd, we were advised to have our breakfast after 8 am. Unfortunately by then not only the crowd had gone, but most of the food too. Most disappointingly, the staff were not proactive enough to check on the food until we asked them to top up the buffet with food, coffee, juice, milk etc.
When asked about our experiece at the hotel, we provided sincere, constructive feedback, making it clear that we felt let down.
All in all we consider the hotel to offer good accommodation with decent facilities. If we are asked to recommend it to foreign guests, however, based on our experience, we would probably tend not to do so.