Novotel Hamburg City Alster Reviews

The location with the subway right outside the door is of course perfect. The room is large and adequate. The bed has negative points. The bed itself is comfortable but unfortunately only has 2 small pillows, which is not enough. In a 4-star hotel I expect different pillows in different sizes so that there is something for everyone. The duvet is also much too thick for summer and therefore too warm.

The hotel is in a good location and the service is very good.

The room size is okay, and a taxi to the city center costs about 15 euros. The house price is too expensive, it's close to the main train station, and the surrounding environment is average. Hotel facilities are average, no slippers. The old-fashioned elevator looks like a freight elevator, and you need to swipe your card to take the elevator.

Very good. The service at the front desk of the hotel was very good. We accidentally lost an umbrella and wanted to pay it to the hotel. The hotel said forget it. We asked for a band-aid. The room is a bit small but has all the facilities. The room is quiet and the location is great, downstairs. The subway station can seamlessly connect to the airport, which is very satisfying!

Very satisfied, very clean, good location, 2 stops away from the main train station, walking distance from Lake Alster