To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.6
Service4.5
Cleanliness4.7
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All reviews(139)
Positive reviews(38)
Reviews with photos/video(8)
Great location(10)
Awesome stay(9)
Clean and tidy(7)
Enthusiastic owner(7)
Easy to get around(5)
Convenient location(4)
Negative reviews(1)
Zomo
Extra Large King Room
Stayed in Aug 2024
Travel with friends
30 review
5.0/5
Outstanding
Posted on Oct 1, 2024
Amazing hotel!
Provided extra beds as we had 3 pax.
Clean and spacious rooms!
Great house keeping, right next to the HBF
Guest User
Medium Twin Room
Stayed in Nov 2024
Travel with friends
1 review
3.5/5
Posted on Jan 5, 2025
Service could be better & standard room was small. Reception staff didn’t feel welcoming upon checked in.
Guest User
Medium Queen Room
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 24, 2024
everyting is good just the bed is too soft. this will be perfect if can have choice for hard or soft ned.
Guest User
Medium Queen Room
Stayed in May 2024
Business travelers
10 review
4.7/5
Amazing
Posted on Jun 14, 2024
Very spacious room, good location and very clean
Samuel
Medium King Room
Stayed in Aug 2024
Solo travelers
5 review
4.7/5
Amazing
Posted on Sep 24, 2024
Good location opposite the main train station. Easy to get around the City with many restaurants nearby.
Room is on the small side but everything was modern and clean.
Faye
Larger King Room
Stayed in Jul 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Sep 13, 2024
The hotel has a very convenient location, very close to Hamburg main train station. The reception and lobby area is very beautiful and elegant, with an old-fashioned charm. My room was a good size and very comfortable and well equipped. I would happily stay there again in future
valeri gvatua
Medium Twin Room
Stayed in May 2024
Travel with friends
5 review
4.2/5
Very Good
Posted on Jun 25, 2024
Well, the hotel left positive feelings, great location, service and cleanliness, breakfast was expensive so, we didn't book it. Cons: There was no fridge in the room, and small room space.
Guest User
Medium King Room
Stayed in Apr 2024
Solo travelers
1 review
3.5/5
Posted on May 29, 2024
My room was the furthest away possible from the lift. It was in a corner, corner shaped, I felt awfully cramped. There was NOT A SINGLE DRAWER IN THE ROOM! THERE WAS NO WARDROBE IN THE ROOM. There were only 3 hangers to hang my clothes, EXPOSED ON THE WALL. Awfull experience, I feel cheated. I will never use this hotel or trip again. And will block trip.com from being acessed from within my company.
_cjay_
Medium Queen Room
Stayed in Nov 2024
Solo travelers
27 review
5.0/5
Outstanding
Posted on Dec 30, 2024
Best location and service!
Guest User
Medium Twin Room
Stayed in Jun 2024
Family
6 review
5.0/5
Outstanding
Posted on Oct 1, 2024
The hotel gives us sense of home and safty.
Guest User
Larger Twin Room
Stayed in Nov 2023
Travel with friends
1 review
4.5/5
Great
Posted on Dec 22, 2023
This hotel is very well located, clean with good Service. Breakfast good as well and above the expectations.
Response from Property: Dear guest, we are glad that you are satisfied with our overall service and thank you for your praise of our quality beds. It's great to see that we were able to make your evening enjoyable. We would be honored to welcome you again one day. Until then, we wish you all the best and send you our best regards from the Imperial Hotel Hamburg.
DianaDoestravel
Medium King Room
Stayed in Nov 2022
Other
1 review
5.0/5
Outstanding
Posted on Jan 16, 2023
Thoroughly enjoyed my 3 night stay! The rooms are so warm and clean and the location is just perfect- literally across the road from the central train station! You can walk everywhere from the hotel or take the train anywhere in the city and direct train yo the airport only 30minutes! Would happily stay again ❤️
Response from Property: Dear guest, a big thank you for this wonderful review. There is nothing better than completely satisfied guests who felt very comfortable with us and would love to come back. We will of course pass on your praise to the whole team. We are already looking forward to seeing you again and wish you a wonderful time until then. With kind regards from the Reichshof, Susanne Westermann - Online Reputation Manager
Emma
Medium King Room
Stayed in Aug 2024
Business travelers
3 review
4.7/5
Amazing
Posted on Sep 28, 2024
The hotel is in an excellent location, a 5-minute walk to the subway station. The hotel is comfortable and soundproofed, making it very comfortable to stay.
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TOSHIYUKI
Larger Twin Room
Stayed in Jul 2024
Family
51 review
4.5/5
Great
Posted on Sep 6, 2024
When you leave Hamburg Central Station, you can see this hotel sign on the building diagonally ahead to the left through the trees. The exterior is beautiful, but as you would expect from a Hilton hotel, the lobby is impressive and satisfying.
Original TextTranslated by Google
Guest User
Medium Queen Room
Stayed in Sep 2024
Couples
1 review
4.2/5
Very Good
Posted on Oct 21, 2024
Positive is/are:
* the location, almost right next to the theater
* the beds
The room is not particularly big for the price.
Negative:
* the drafty air conditioning
* the toilet. When flushing, the basin fills up almost to the top when you press the short flush and then drains extremely slowly. To be on the safe side, we didn't even use the long flush. We noticed this from the start (Thursday), and reported it to the service staff on Saturday morning. But nothing happened. That spoils the pleasure of staying at the Reichshof, especially since we assumed that the problem must have been there beforehand.