HYPERION Hotel Hamburg Reviews

There was a problem with my reservation, but the hotel solved it very nicely. I got a bigger room (accessability conform) and a voucher for the hotel bar. So in total absolut recommendation.

Great room! Great beds. Overall good. Very clean rooms and good service.

Stayed here for 2 nights from 11th - 13th Was under the impression it would be a good hotel As it was quite pricey & had decent reviews. 1. Windows did not open & the reception refused to open them, Having stayed over 2 nights with no fresh air in the room was horrible. Air conditioning was broken & did not work, Ran the air conditioning the whole day/time I was there & the room was still unbearably hot. 2. First night of the stay found multiple small black bugs on the bed had to check the whole bed before sleep to remove any & asked for the sheets to be changed the next day. 3. Broken pieces of glass found in our room near the window on the floor. 4. 20 minutes after check in, I was sitting on the end of the bed unpacking my bag & my partner having a shower when 2 hotel staff a man & woman knocked one time & barged there way into the room… They apologised, But in reality this pissed me off and is unprofessional. 5. The tv in our room had been dislodged from the wall bracket and was sitting there on a heavy angle, No tooth brush or anything of the sort provided, had to go down stairs to a local pharmacy/supermarket to buy a tooth brush. 6. The phone provided in the room did not make calls to the front desk or work, you would press 1 digit & it would sound like a siren. My final resolution for this hotel is DO NOT STAY HERE. For half of the price you can stay somewhere that has windows that open and fresh air & don’t have bugs on the beds. I had to stay with my partner for 2 whole nights in a hot/muggy/uncomfortable temperature. Look the staff where nice this was probably the only good things about this hotel, But it’s expected you’re a hotel.. I did not bring any of these points to the front reception at the time of stay, As my criticism & bad points where starting become more then just one.

- Service generally good, especially in the restaurant - Room was not equipped well --＞ tissue box missing (after cleaning it was still not refilled); kettle was missing - Shower and shower wall was not cleaned at all - A lot of dust underneath the bed - Shower mat was taken when they cleaned but not brought back - After cleaning shower gel was just thrown beside the sink

Very nice hotel and good location

The hotel is in a very good location. The front desk service is very good. The hotel provides drinks, cola and sparkling water every day. There is a refrigerator and coffee machine

The room is moderately sized, the service is good, and it is not far from the train station and has convenient transportation

Optimal location for the Mehr! Theater in the wholesale market (about Harry Potter).

The room was clean, and they also provided candies and a sewing box, which was very nice. It's relatively close to the central train station, about ten minutes' walk, and the breakfast is pretty good.

Impeccable service. Good rooms and comfortable beds. Very rich and varied breakfast. I would go back without hesitation. The only small drawback is the location, which is not so central, but it is well connected.

Simply great. I would book it again at any time. The breakfast had a wide selection and was very tasty. The location was simply fantastic.

The hotel is perfectly located for exploring Hamburg. The breakfast was delicious. There was a lot of choice and something for everyone. I would have liked a little more fruit, though.

Very clean, modern decoration, simple style, rich breakfast, parking space (20 euros a night).

The location is very good, close to the train station, the overall decoration is new and very modern. It's really good, I will stay there again next time