Holiday Inn Express Hotels in Hangzhou

I recently stayed at the Holiday Inn Express West Lake East Hangzhou and had a great experience. The hotel is in a perfect spot, right next to a metro station, making it super easy to get around. It's also close to beautiful spots like West Lake and Lingyin Temple, which are just a short trip away. The rooms are really spacious, bed size are bigger than usual. Plus, they're super comfy, making it a great place to relax after a day of exploring. Overall, it's a fantastic place to stay if you're visiting Hangzhou.

The hotel staffs are so friendly and soo nice . They helped me with almost everything as best they could . I love everything about jt .

Came to see the concert. The hotel is very close to the subway station, one subway stop away from Dalianhua. The show was really late at night, so it was no problem to walk back. The breakfast category is in line with the hotel's positioning. Adjust your expectations and don't benchmark four-digit five-star hotels. The meal is replenished actively and the table is cleared quickly. Breakfast should end at 10 o'clock and leave around 9:55. The variety of dishes is still very complete!

A little isolated from the metro and building work nearby, but it was fine for 1 night… lovely staff (Belle’s english is excellent) and very very clean room

The service provided by Xiao Gan, the front desk lady, was very pleasant and her overall service awareness was great, which gave me a very satisfactory ending for this trip. I will stay here again next time. The hotel is very close to the surrounding attractions and is very convenient for travel. It is a very good place to stay for business trips.

This hotel is not in a super location, but it is in a nice location to be able to get to other areas easily enough. There is a shopping mall close, a park and several other things you can enjoy as well. The room was and hotel itself seemed very clean, the staff friendly, and breakfast was enjoyable overall. If you get the breakfast buffet, you will want to go to the main buffet and not the second-floor buffet which only has a fraction of the main buffet. I would stay here again if I needed to go to Hangzhou and stay somewhere. For the price, honestly, it cannot be beaten. I am truly sorry I did not take any pictures, but I can assure you it is well worth the money. A true bargain.

Very like the room and the hotel in general. It’s very close to the airport, very convenient for short layovers when you want to take a breath and shower. Was a shuttle service back and forth it’s definitely five stars. The only thing I consider is lunch and food outside. It’s not very much to choose from, especially outside. Definitely highly recommended.

Location: The hotel is in a very good location, just across the river. Mainly, there is no traffic jam in the city and you can travel by bus. The surrounding dining facilities are also complete. Facilities: New hotel just opened Service: From the first phone call, I felt at home. The subsequent check-in at the front desk and the cleaning of the room the next day were all very good. The front desk staff added a service WeChat when checking in. If you have any questions, you can WeChat her at any time. Breakfast was included. All in all, this stay was a very good experience

The hotel location is quite convenient, it's just a 6-10mins walking distance to the nearest metro station (subway), 16-20mins driving distance to Xiaoshan airport. There are restaurants, convenience stores, supermarket, and pharmacies within walking distance. It contains complete facilities with a restaurant for breakfast, a self-serve laundry, and a fitness room. The double room is spacious, clean and hygienic, with all the necessary items in the room like a hair dryer, a kettle, a fridge, cups, free mineral waters and coffee. The staffs at the front desk are nice, friendly and helpful, very good in service. The only problem is that on the last day of my stay, there was a sudden problem with the light in the room. It would automatically go out every 10 mins+, and it would go out completely until the room is completely dark. I would either turn it on manually or call Xiaodu to turn on the light. But this is not only inconvenient but also scary, especially when I'm in the bathroom and suddenly the light went totally off. At first I thought I would check out in a few hours and just bear with it, but then it was too terrifying so I asked the front desk to change my room. Later on, I was told that the entire 9th and 10th floors had this problem and the rooms on these 2 floors were not rented out. (Does that mean I was the only one ”communicating” with the light in the room at the end of the corridor on the 10th floor alone that night? Why didn't you tell me earlier!) Hopefully, it's fixed before renting out the room again, and please make some arrangements for your customers if the similar issue happens again, especially I reported the issue in the afternoon and your engineer came and inspected the problem, you should have known that the issue couldn't be fixed, you can't imagine how scary it was. Anyway, the staffs were still acting quite fast when I finally changed my mind to request to change the room, a guy came and moved my luggage to the 8th floor as per my request. 酒店位置便利，步行6-10分钟可到最近的地铁站，16-20分钟车程可到萧山机场。 小吃店、餐馆、便利店、超市和药店都是在步行距离内。 酒店设施齐全，设有餐厅（只提供早餐）、自助洗衣房和健身房。 我住的双人房舒适宽敞、干净卫生，房间内所有必需品一应俱全，如吹风机、电水壶、冰箱、杯子，还有免费矿泉水和咖啡。 前台的小哥哥和小姐姐们都很亲切友善，服务态度很好。 美中不足的是，在我入住的最后一天，房间的灯突然出了问题，每隔10几分钟就会自动熄灭一次，而且是整个熄灭导致房内漆黑一片。我要嘛就手动打开，或是呼叫小度把灯打开。但这样不仅不方便而且也很可怕，尤其是我在卫生间的时候，突然之间就伸手不见五指。我原本想说还有几个小时就退房就忍一忍，但后来实在可怕还是让前台给我换了房。后来才知道原来9楼10楼都有这样的问题，已经不外租了。（那就是说当晚只有我一个人在10楼？还是在走廊尾部的房间里独自跟灯光在“沟通”？怎么不提早说啊！真把我吓得够呛……）希望问题解决之后才把房间租出去。而且以后如果有类似的事情发生请立即为你们的房客作出安排，尤其我下午已经提出问题，工程师师傅下午就来修理你们就已经知道修不好的情况下，你们无法想象当时的情况有多可怕。不过还好当我改变主意要换房的时候，前台还是行动蛮快的，也按我的要求帮我把行李搬运下8楼。