Grand Hyatt Hangzhou Reviews
Grand Hyatt Hangzhou
No.28 Hubin Road, Hangzhou, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Grand Hyatt Hangzhou Guest Reviews
4.5/5
Good
4186 review
Verified reviewsLocation4.6
Amenities4.5
Service4.5
Cleanliness4.6
Filter by:
Sort by:
All Reviews(4186)
Positive reviews(3989)
Reviews with photos/video(1000)
Near shopping area(277)
Convenient for shopping(216)
Friendly front desk staff(122)
Secluded lake view(118)
Great swimming pool(36)
Tasty dinner(29)
Negative reviews(197)
Guest User
Garden King Room
Stayed in Apr 2024
Family
1 review
Outstanding
Posted on Apr 23, 2024
The location was super convenient, in the heart of Westlake
Excellent facilities & great breakfast
Response from Property: Dear guests, thank you for choosing to stay at Grand Hyatt Hangzhou. We are always committed to providing guests with a homely stay experience. We are glad that you were satisfied with your stay and we sincerely invite you to visit us again.
DeniseL01
Standard Double Room
Stayed in Apr 2024
Couples
4 review
Outstanding
Posted on Apr 14, 2024
We had a wonderful stay @ Grand Hyatt Hotel. The location is superb, and the facilities let us feel like home. Great service from the front desk staff as well. Will definitely be back again for a longer stay. Thank you so much.
Response from Property: Dear guests, thank you for choosing to stay at Grand Hyatt Hangzhou. We are always committed to providing guests with a homely stay experience. We are glad that you were satisfied with your stay and we sincerely invite you to visit us again.
Anonymous User
Standard Double Room
Stayed in Apr 2024
Family
2 review
Outstanding
Posted on Jun 11, 2024
really nice hotel. but breakfast is not as I expected. need more improvement on their taste. their italian n chinese restaurants is really nice tho
Response from Property: Dear guests, thank you for choosing to stay at Grand Hyatt Hangzhou. We are always committed to providing guests with a homely stay experience. We are glad that you were satisfied with your stay and we sincerely invite you to visit us again.
Yellow叶美
Lake-view King Room
Stayed in Mar 2024
Business travelers
15 review
Amazing
Posted on Mar 15, 2024
It was a nice stay. Location is good, right in Coral Gables downtown. I would say that there are no kettles in the room but you can ask for it and they will send you one. The room charges won’t go against deposit, instead you have the pay and after you do the check out they will release the deposit back to you. For Chinese travelers this might seem odd.
Response from Property: Dear guests, thank you for choosing to stay at Grand Hyatt Hangzhou. We are always committed to providing guests with a homely stay experience. We are glad that you were satisfied with your stay and we sincerely invite you to visit us again.
Guest User
Standard Room (2 beds)
Stayed in Mar 2024
Family
8 review
Outstanding
Posted on May 15, 2024
Nice hotel for family travel, and nice view to see the west lake.
Response from Property: Dear guests, thank you for choosing to stay at Grand Hyatt Hangzhou. We are always committed to providing guests with a homely stay experience. We are glad that you were satisfied with your stay and we sincerely invite you to visit us again.
Guest User
Lake View Twin Room
Stayed in Jun 2024
Family
2 review
Outstanding
Posted on Jun 8, 2024
Kevin is good
Response from Property: Dear guests, thank you for choosing to stay at Grand Hyatt Hangzhou. We are always committed to providing guests with a homely stay experience. We are glad that you were satisfied with your stay and we sincerely invite you to visit us again.
Helen
Standard Room (2 beds)
Stayed in Mar 2024
Family
1 review
Outstanding
Posted on Mar 17, 2024
Good location. Beautiful hotel. Fabulous food and service
Response from Property: Dear guests, thank you for choosing to stay at Grand Hyatt Hangzhou. We are always committed to providing guests with a homely stay experience. We are glad that you were satisfied with your stay and we sincerely invite you to visit us again.
W谢
Standard Room (2 beds)
Stayed in Jun 2024
Family
2 review
Outstanding
Posted on Jun 16, 2024
Great location, just next to West Lake and the main shopping belt with lots of shops and eateries. Could not have asked for a better stay. We paid for an upgrade to the suite and adjoining room for the family, totally worth it. Breakfast spread was amazing and lots of options for everyone in the family
Response from Property: Dear guests, thank you for choosing to stay at Grand Hyatt Hangzhou. We are always committed to providing guests with a homely stay experience. We are glad that you were satisfied with your stay and we sincerely invite you to visit us again.
Tu
Standard Room (2 beds)
Stayed in May 2024
Friends
4 review
Outstanding
Posted on May 13, 2024
Lovely hotel, located right in front of West Lake main area with the big shopping malls next door. Warm atmosphere and cozy rooms
Response from Property: Dear guests, thank you for choosing to stay at Grand Hyatt Hangzhou. We are always committed to providing guests with a homely stay experience. We are glad that you were satisfied with your stay and we sincerely invite you to visit us again.
Jean
Lake-view King Room
Stayed in Apr 2024
Friends
2 review
Posted on Apr 23, 2024
The lake view room was overlooking the roof top instead of lake. The room has cigarette smell which resulted in me losing my sleep on first night whenever I called for service it will take 2 to 3 calls to remind them before they deliver what I need. Hugely disappointing
Response from Property: Dear guests, thank you for choosing to stay at Grand Hyatt Hangzhou. We apologize for your bad experience. We will pay more attention to relevant management in the future and we sincerely invite you to visit us again.
Guest User
Standard Room (2 beds)
Stayed in Mar 2024
Business travelers
6 review
Great
Posted on Apr 1, 2024
The location is excellent, food also good, shipping is convenient walking, and mtr round the corner, weekend lake market is fun
Response from Property: Dear guests, thank you for choosing to stay at Grand Hyatt Hangzhou. We are always committed to providing guests with a homely stay experience. We are glad that you were satisfied with your stay and we sincerely invite you to visit us again.
Taufik Jun
Lake-view King Room
Stayed in Nov 2023
Family
1 review
Amazing
Posted on Nov 25, 2023
Best hotel in hangzhou after four seasons hotel hangzhou
Response from Property: Dear guests, thank you for choosing to stay at Grand Hyatt Hangzhou. We are always committed to providing guests with a homely stay experience. We are glad that you were satisfied with your stay and we sincerely invite you to visit us again.
Ping&Che
Standard Double Room
Stayed in Sep 2023
Couples
10 review
Outstanding
Posted on Sep 18, 2023
A very nice place to stay with your love ones. It’s very near from the West Lake. The staffs are very nice and friendly, service is very fast and the room are very clean (pleasant smell). It’s very near to all the branded shops. I can say perfect 10 base from our experience. We hope that we’ll be back next Holiday. Kudos! 💪👍
6/7
Response from Property: Dear guests, thank you for choosing to stay at Grand Hyatt Hangzhou. We are always committed to providing guests with a homely stay experience. We are glad that you were satisfied with your stay and we sincerely invite you to visit us again.
Paul Alexander
Grand Club Lake View Twin Room
Stayed in Feb 2024
Family
3 review
Outstanding
Posted on Feb 15, 2024
The location was perfect and room view was across the lake. Service was perfect, buffet selection excellent.
Response from Property: Dear guests, thank you for choosing to stay at Grand Hyatt Hangzhou. We are always committed to providing guests with a homely stay experience. We are glad that you were satisfied with your stay and we sincerely invite you to visit us again.
Ethel
Standard Room (2 beds)
Stayed in Dec 2023
Family
5 review
Outstanding
Posted on Dec 15, 2023
Everything was great !
Response from Property: Dear guests, thank you for choosing to stay at Grand Hyatt Hangzhou. We are always committed to providing guests with a homely stay experience. We are glad that you were satisfied with your stay and we sincerely invite you to visit us again.