Hanoi Golden Hostel Reviews

I love it

CAREFUL ! Don’t go here, book a different hotel! The hotel scammed us, we had prepaid for a room and when we arrived they told us the room wasn’t available anymore and they apologized that they made a mistake updating their system. We were annoyed but resigned and had to book another hotel double the price because it was so last minute. I expected that we would get the money back that I had already paid for the room. When I asked through the app, they lied and said we never came and refused to give us a refund. I showed them proof we stayed at another hotel and they refused to refund anyway. Don’t take the chance of this happening to you, you’re better off somewhere else

Nice hotel but I think the room they offered us not meant to be as it was too small room to stay.. for 1 night we adjusted in it.. overall good place to stay.. Tom is a very good person.. hope to visit again if provided with some spacious room..

Normal

Maybe I was just unlucky. Many cheap accommodations have the risks I experienced this time. Before I write about my experience, I would like to say that considering the price and environment of this hotel, it's not bad at all, and the hotel staff doesn't seem to be dishonest. However, I would like to report that I had a painful experience here. It was roaming around in my room to the point where I noticed tiny little ants on the windows and on the floor. I think the hotel staff probably doesn't have any bad intentions and are trying to keep things sanitary. However, the location and environment of the hotel room invited small ants into the room, and perhaps because of the high humidity, the sheets looked clean at first glance, but it seemed like there were dust mites in them. I have a dust mite allergy. The morning after spending the night here, I was bitten by something all over my body, and it was red, swollen, and itchy. It is understandable that dealing with ticks, ants, and bed bugs is a difficult problem in the humid Asian region. I think sometimes it depends on luck, so I think it depends on the time. I don't feel like blaming the hotel, but I'm not tolerant enough to call a night where my whole body was itchy, red and swollen comfortable. I won't be staying there again.

Khách sạn gần khu phố nhộn nhip

Tian and tom of Hanoi Golden Hostel very accommodating. Friendly & Helpful. They answers every questions. Excellent Service. Highly Recommended. Well ventilated rooms and Toilet are working that's very important. Good location and easy to deal with ☺️

Was a nice place and service from Tom was good, helped us find some good places to go for food around town. Simple room with good ac and view, (we were on the 4th floor of the building). Stayed only one night but location was good close to lake ect.

Good facilities, enthusiastic staff, suitable for short trips. I have used travel services to destinations such as Ha Long Bay and Ha Giang. They arranged the trip very well, the tour guide was friendly. Will come back and recommend to everyone.