Somerset Grand Hanoi Reviews
Somerset Grand Hanoi
49 P. Hai Bà Trưng, Trần Hưng Đạo, Hanoi, VietnamView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Somerset Grand Hanoi Guest Reviews
4.6/5
Great
245 review
Verified reviewsLocation4.7
Amenities4.4
Service4.7
Cleanliness4.5
Filter by:
Sort by:
All Reviews(245)
Positive reviews(239)
Reviews with photos/video(65)
Great service(85)
Convenient location(29)
Perfect for families(23)
Great swimming pool(23)
Large rooms(20)
Tasty food(19)
Great value for money(14)
Located downtown(9)
Negative reviews(6)
AlfYY
Two Bedroom Deluxe Room
Stayed in Mar 2024
Family
6 review
Outstanding
Posted on Mar 7, 2024
The hotel may be old but most importantly, the rooms are spacious, and it feels like home. And clean. Cleanliness is very important to me.
The rooms are "huge"! I love this 80+sqm size, so nice to have large rooms once & for all !! And toilets are clean & huge!
Location is excellent, it's about 10 mins to the Old Quarters but the location around the hotel is good - some nice restaurants & generally much better than staying in the old quarter area which can be hap hazard.
Response from Property: Dear Valued Customer,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerelyNguyen Mai HuongResidence Manager
Aldrich
Three Bedroom Deluxe Room
Stayed in Jan 2024
Family
3 review
Amazing
Posted on Jan 13, 2024
Very good stay. Satisfied with the staff and the room. Overall good experience with central location. Photo is staff provided us with good food options around the hotel
Response from Property: Dear Valued Customer,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Grand Hanoi! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soon.Your sincerelyNguyen Mai HuongResidence Manager
Anonymous User
Two Bedroom Executive Room
Stayed in Jun 2024
Family
5 review
Very Good
Posted on Jun 17, 2024
In the heart of the city and the old quarter. Very convenient to see the sights. Right next to the prison relic
Response from Property: Dear Valued Customer,Thank you for your review. It was our pleasure to have you stay with us. We appreciated your review and look forward to welcoming you back.Your sincerelyNguyen Mai HuongResidence Manager
TangTimothy
Two Bedroom Deluxe Room
Stayed in May 2024
Friends
1 review
Outstanding
Posted on Jun 6, 2024
Amazing serviced apartment located in the heart of Hanoi. Many facilities and we enjoyed our stay there!
Response from Property: Dear Valued Customer,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Grand Hanoi! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soon.Your sincerelyNguyen Mai HuongResidence Manager
allan moore
Two Bedroom Deluxe Room
Stayed in May 2024
Family
22 review
Very Good
Posted on May 19, 2024
Good for family great location comfortable beds, I’ve stayed here
lots of times over the last 25 years, there are lots of good hotels
in Hanoi but it does the job.
Response from Property: Dear Valued Customer,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Grand Hanoi! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soon.Your sincerelyNguyen Mai HuongResidence Manager
Pei Pei
Three Bedroom Deluxe Room
Stayed in Mar 2024
Friends
8 review
Outstanding
Posted on Mar 21, 2024
Good location, clean rooms and environment, friendly and helpful staff, good spread of breakfast choices, good maintenance of hotel facilities. The only downside is that it is not sound proofed😅 You will be woken up by the busy traffics if you are a light sleeper, however, the hotel do provide ear plugs in the room.
Response from Property: Dear Valued Customer,Thank you for taking the time to share your stay experience at Somerset Grand Hanoi.It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivate us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Nguyen Mai HuongResidence Manager
Chris
Two Bedroom Deluxe Room
Stayed in Mar 2024
Friends
1 review
Outstanding
Posted on Mar 20, 2024
Perfect pick for Hanoi- immaculate serviced apartment with many amenities- near Ancient City and lake- lots of food options nearby- highly recommended
Response from Property: Dear Valued Customer,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerelyNguyen Mai HuongResidence Manager
MM
Two Bedroom Deluxe Room
Stayed in Mar 2024
Family
1 review
Outstanding
Posted on Apr 27, 2024
Good location for exploring HaNoi. Nice facilities (pool, pkayground, fitness, sauna). Friendly staff and possibility to store luggage for some days.
Response from Property: Dear Valued Customer,Thank you for your review. It was our pleasure to have you stay with us and we appreciated your review and good comments. We look forward to welcoming you back.Your sincerelyNguyen Mai HuongResidence Manager
YUYEEUN
Two Bedroom Executive Room
Stayed in Sep 2023
Family
2 review
Outstanding
Posted on Sep 13, 2023
It's so kind and the location is nice. It's neat and I'll definitely stay here again next time. Best Korean highly recommends this. This is awesome
Response from Property: Dear Valued Customer,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerelyNguyen Mai HuongResidence Manager
Kristi Marconi
Two Bedroom Deluxe Room
Stayed in Feb 2024
Family
7 review
Outstanding
Posted on Feb 15, 2024
We were pleasantly surprised by this hotel. Two bedroom, two bathroom, large kitchen with a washing machine, and good view. Breakfast was great and there is also a bar and pool. Convenient that it has a small mall attached. Easy to get groceries, a coffee, or a massage. It was worth the money as a family of 3.
Response from Property: Dear Valued Customer,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerelyNguyen Mai HuongResidence Manager
가나다라
One Bedroom Executive Room
Stayed in Feb 2024
Family
3 review
Amazing
Posted on Feb 14, 2024
The hotel location is close to the tourist attraction, and there are many restaurants and cafes nearby.
Response from Property: Dear Valued Customer,Thank you for your review. It was our pleasure to have you stay with us. We appreciated your review and look forward to welcoming you back.Your sincerelyNguyen Mai HuongResidence Manager
Guest User
Two Bedroom Executive Room
Stayed in Aug 2023
Family
4 review
Amazing
Posted on Aug 10, 2023
Comfort family friendly apartments，convenient to walk to old quarter. Breakfast buffet just modest not recommended to have.
Response from Property: Dear Valued Customer,Thank you for our review. It was our pleasure to have you stay with us. We look forward to welcoming you back.Your sincerley,Nguyen Mai HuongResidence Manager
Guest User
Two Bedroom Deluxe Room
Stayed in Jan 2024
Family
31 review
Great
Posted on Jan 31, 2024
Excellent and very accommodating staff especially at reception who spoke fluent English. I made a mistake in booking dates but they were incredibly understanding and got us a room immediately.
Response from Property: Dear Valued Customer,Thank you for your review. It was our pleasure to have you stay with us. We look forward to welcoming you back.Your sincerelyNguyen Mai HuongResidence Manager
Maria
Two Bedroom Executive Room
Stayed in Jan 2024
Family
5 review
Outstanding
Posted on Feb 1, 2024
Hotel is in a great location and we had a comfortable stay. Our room was a two bedroom with a kitchen, which was nice and spacious with two kids. Bathrooms had a couple of spots where moisture was getting at the corners and paint was peeling. Also one of the beds has a whole in the headboard. We are pretty easy going so none of that bothered us or affected our stay.
Response from Property: Dear Valued Customer,Thank you for your review. It was our pleasure to have you stay with us. We loook forward to welcoming you back.Your sincerelyNguyen Mai HuongResidence Manager
Guest User
Two Bedroom Premier Room
Stayed in Jan 2024
Business travelers
12 review
Outstanding
Posted on Jan 29, 2024
Clean area and friendly staff.
The heater need to be improve. When I go Hanoi , is quite cold af. But the heater is not really well.
Response from Property: Dear Valued Customer, Thank you for your feedback. We appreciated your review and compliment. We look forward to welcoming you back. Your sincerely Nguyen Mai Huong Residence Manager