Western Hanoi Hotel Reviews

The room was good. Unfortunately, a male manager at the front desk around the age of thirty seemed impatient, reluctant, disrespectful and unprofessional. His communication skills and etiquette needed to be improved, hopefully with the help of further guidance and training from his colleagues and supervisors at the hotel. Thankfully, another manager who was on duty the next morning was with better attitude and working ethics. Despite the regrettable service, the overall experience was okay.

Location is not just ok. The roads will get muddy on rainy days. Not many eateries near by.

It was a great hotel and the breakfast was amazing. The room was very comfy, clean and spacious. I really enjoyed myself.

It was okay staff could be a little bit friendlier

Room is generally clean but I saw some roaches crawling. Breakfast is ok

Excellent staff good to go place.

The room decoration is old, and the surrounding environment of the hotel is average, but there are many snacks and coffee shops worth exploring within walking distance. The hotel's breakfast is on the top floor, which is quite comfortable and tastes good.

The room is clean and big, with a large bathtub, good hot water, large flow, and comfortable temperature

Located in Zhiqiao County, with convenient transportation and food, it is suitable for business travel

It was a satisfactory reservation. I made a reservation for a business trip to a conference, and I think it was a good reservation at a reasonable price in an appropriate location.

It is far from Hoan Kiem Lake and there is nothing to see around the hotel. The facilities are old and dirty, and the abandoned buildings surrounding the hotel, which were built but abandoned, have an old-fashioned atmosphere. There is nothing good to eat for breakfast other than rice noodles.

Although the hotel is not big, it is very good for business trip purposes. The location has everything you need nearby, but is a bit far from the city center and has a quiet atmosphere. Breakfast is good and the staff are friendly.

Cleanliness and hygiene is an important reason for frequent selection, so you can feel more at ease! The location is okay, the room is relatively big.

The hotel is clean and sanitary. The service attitude is very good. There are food and drinks nearby. It is far away from the central area. It is okay to take a taxi.