Diamond Nostalgia Hotel & Spa Reviews

The hotel location is central in Hanoi Old Towns with plenty of restaurants, tour offices and shoppings. The buffet breakfast is plentiful and delicious. Staffs are courteous and helpful at all time. We had an excellent experience in Hanoi.

Staff are very accommodating.

Location good

The hotel is located very close to the center of Hanoi city and you can enjoy the culinary delights directly in front of the hotel itself and in the old quarter

The front desk person was kind. It's right in the middle of the downtown area, so the music in the bar was very loud.

It's a very ordinary hotel. The attitude of the service staff is pretty good.

＞ The location of the hotel is a few minutes' walk from Hoan Kiem lake, very convenient Many international tourists live in the annex, and there are bars, restaurants, shopping and massage shops. ＞ The sanitation of the room is not good, the shower curtain and the sink are dirty; sorry for the price we paid; the breakfast is also simple, more powder soup or bread eggs ＞ In addition, the facilities in the room are relatively old, and the whole room has a musty smell; I coughed all night because of this (because I checked in in the early morning, I didn't change the room)

Can't take a shower Water pressure/refrigerator broken Overall, it was the worst accommodation I've ever stayed in. Trip.com never recommends this hotel.

It is not actually 3 or 4 star, AC was broken, bathroom door doesn't lock,the room was sticky, Bed linens were not changed when we entered room. On complain they said the room can't be changed. Place is noisy, you can't sleep if you are not tired.

Staff at reception was friendly, helpful and efficient but they were let down by housekeeping who did not provide a kettle in the room not teaspoons/stirrers though beverages and cups were available.

Wifi in the room didn't work. In the lobby it was fine. Breakfast was good. The bathroom had a very strange setup and leaked a lot of water onto the floor. Staff was very Pleasant

Close to bars, but very noisy through out the night. Need ear plugs.

Terrible experience at this hotel. Pros: - Centrally located Cons: - Rooms are tiny. - Hotel staff not outright rude but extremely unhelpful. - Next to many night clubs and karaoke bars. Walls are thin and you can hear and feel the vibration from the music blasting everywhere. - Electrical wiring is dangerous. Breaker box in the shower! - Filthy. Towels and sheets were all stained and ripped. Walls all blemished by brown patches of water damage. - Rooms smell musty, moldy, smoky, and masked by strong perfume spray. - Expensive for what you get! For 70% of the price of a 2-bed room, we got a newly remodeled, large hotel suite with 2 bedrooms and 2 bathrooms with all modern amenities. - Breakfast buffet is abysmal. - On weekend nights, the streets around there turn into walking streets and closed to motorized vehicles. If you are arriving at night, you’ll have to walk several blocks with your luggage. We had an acquaintance help us book a room and they booked us 2 rooms at this hotel, thinking that it’s centrally located but did not know its condition. Both rooms on 1st floor. We arrived to find that one room had significant water damage (with yellow standing water) and the other room shares a wall with a nightclub/bar. My sister’s family decided to stay, but we have 3 young kids and they could not sleep with the loud music. The staff gave us a lot of grief for breaking the contracted stays. Rooms were over $1.2M. We ended up still paying for the night even though we left within the hour.

We arrived late at night, the room that we booked wasnt available. They "upgraded" my husband and I to two twin beds with a dirty bathroom. We didnt feel comfortable showering there and it was so late that we just went to bed. In the morning we woke up to ants on the counter and our toothpastes. Not sure if this is the first time it happened so we didnt make a big deal just let them know. The food was fine and the service was reasonable. For a 1 night stay its fine.