Giao Thong Hotel Reviews

Just 1 line - Don't go! I had booked this hotel for a stay of December 28th - Jan 2nd on trip.com. Let me share my experience. 1 week before going to Hanoi, I messaged this hotel saying that I will reach the hotel around 23:00-00:00 since my Flight would land around 22:15 (I messaged through special request, since trip.com didn't have a chat option). The hotel approved my request (so I assumed that they are ok with it). I landed at Hanoi airport on 28th and came to the hotel around 23:30 in a taxi. Firstly, I couldn't locate the hotel, since they only have a very small board. After locating, I could see that the hotel was closed and was locked. Thanks to my taxi driver, he called and informed the security. The security actioned (due to language barrier) what do you want? and I showed him my reservation. He actioned this booking is fake and I was tensed. He then called the owner, who had to call a translator. I was later informed that they couldn't find my booking and couldn't give me a room. After 15-20 minutes of discussion, they finally decided to let me in and gave me a key to a room. That room I believe hadn't been used in years. It was very dirty, and maintained very poorly. Since I had no other choice, I stayed the night and went on with my itinerary the next day from early morning. Once I was back to my room in the evening of that day, I directly went to my room, but the receptionist barged into my room, snatched the key card and went back to the reception and told me not to go there and wait for a while. I was immediately tensed and had no other option but to take my luggage and move out of the hotel. I informed them that I don't need any refund or anything and immediately booked another room at a nearby hotel and stayed there for the rest of the days. It was a traumatic experience and I would highly recommend you not to visit this place! Thanks!!

It was pretty good experience for me. Because they have a coffee shop upstair which run by young people of Hanoi, very nice people. Without booking this hotel, i would never knew them. The people here are warm, also if you are tourist, you need to aware that the front main door of the hotel is closed before mid night. I think which is cool somehow with proper security but the disadvantage is you can't come back hotel anytime, altought you can, it very bad feeling to wake the security guy up everytime. the price is very suitable and its on the way to High way and town, great location not so far from town and not so close.

This was a very unpleasant trip. I don't know if the front desk lady is the boss's mother. I think the boss must be blind if he spends money to hire such an employee. The hotel closes at night. It was very impatient to ask the security guard to open the door. The staff said that they had received a tour group without informing me in advance and there was no room for me to stay. They asked me to check out immediately. I said I needed some time to book another hotel. The woman at the front desk didn't understand what people said at all. She kept yelling at me to check out. Staying here makes you feel what it means to talk to **

The hotel service is very poor. Check-in must be after 2pm. I went to the front desk but the front desk didn't know how to operate it. It took me 30 minutes to check in. I really wanted to check out, but I couldn't get a refund.

This is the worst hotel I have ever seen. It is called a hotel, but it is actually my own house. There are many ants in it. The door is closed at night and you can't go out. I went to ask the boss for the keys and was told that I was troublesome. I was speechless and had a very bad attitude. Won't go there a second time.

Hotel near Hanoi station, convenient for travel, enthusiastic staff. Rooms are clean and tidy. Will be back!!!

The hotel has a central location, convenient transportation, enthusiastic staff, and free parking. Will come back again.