Grand Airport Ensuites

SCAM! TOTAL WASTE OF 53 POUNDS! Didn't stay. No hotel at location; just a banged-up looking house with nailed curtains, and overflowing rubbish bins outside; no contact from hotel, no way to check in, nobody present to address the situation; NON-REFUNDABLE payment in full in advance is for a reason; wasted money completely!! £53 I shan't get back, plus the massive inconvenience of trying to find somewhere else in a hurry and pay again for that! Not amused.

It was not as described. The listing said it was only a 4 minute drive from Heathrow, it took us way more than that even with clear traffic. When turning up and looking from the outside of the property, it was in the evening and we were greeted with curtains that weren’t even hung properly at the window and in between the gaps in the curtains, with the light being on inside - an unpleasant lounge area with two young men in their 20’s walking around in vests. We deemed it as unsafe and not as described when we first booked and never even entered. We called the customer service line to which a lady answered the phone, was extremely rude when we expressed concerns of our safety and how our stay wasn’t as described. And with no customer service or resolution - she hung the phone up without warning. We stayed at the Premier Inn down the road instead, booked last minute and only paid £52 - money well spent - especially for the guarantee of safety and security.

Mrs Customer services very poor they could do better and they should expect any question especially if you checked in late after 10pm.The place itself we had difficult to find and I was charged more as we couldnot see the name of the place as it shows online ..i sent her msg voa WhatsApp got ignored till i sreenshot ans sent itbto her also other guest had to come out to help me because tax leftr me in a dark no even light outside the property very dark.

They did not inform me of the location until a few hours before I arrived, and it was further from the airport than I expected, with no public transport, and 40 pound cab ride each way. It would have been cheaper and more pleasant to stay at an official airport hotel Numerous problems with the room, let me count the ways: Going up steep staircase with a lot of luggage Room was cold even with heater on maximum, somebody had left the window open in late December and the room was freezing upon arrival and hardly warmed up even after turning the heater on. Towel heater did not work. No tea making facility in room ...iron was provided which i did not need (am i supposed to iron my tea bags?) TV in room had no remote, could not be turned on, not even sure if it was connected to anything. Only one pillow per person on the bed. Shelf in front of the mirror was missing (brackets were there). No soundproofing so airport noise was loud (an official airport hotel would have soundproofing) Bed was a bit small even for queen size Gravel driveway and broken concrete path made it difficult to get my bags in from the street

Please never waste your money in this dump hole It has to be one of the filthiest and poorest maintained properties I ever experienced. Filthy, badly in decay, no airport transfer whatsoever, please avoid at all costs staying there, better use to spend that money in food at the airport and sleep in a chair.

Not great. It wasn’t great! The heating was stuck on and it was too hot and so we had to have windows open and listen to aeroplanes taking off and landing. There was no shower gel, only hand wash where it should have been, the ironing board had come off of the wall and was being kept in the cupboard with massive sharp screws sticking out of it… We called customer service for some advise with parking and they said they would call us back but didnt…. Should have paid an extra tenner and stayed at the premier inn.