Mystique Regis Habana by Royalton

A faraway place, beautiful Cuba🇨🇺. It is a rare opportunity to check in here. I have been staying here for the past two days and have been giving good reviews. It is realistic to say that the hotel🏨 is good, but the shortcomings also need to be paid attention to and improved by the hotel🏨. On the last day of checking out, I finally found a taxi far away outside. I explained: let the driver wait for me to get my luggage, and then check out and check the room. It won’t take long, and I will add money because of the waiting. The driver happily accepted it. But there was a problem with the room inspection. The hotel would not let me leave because of the language problem. It took a long time to figure it out. They said that I consumed drinks in the hotel. Let me pay for the drinks. It’s not a matter of money [because I don’t want to be on the street, the plane is late, and I spent 550 a day for the room, but I only stayed for 4.5 hours], it’s realistic! There is no refrigerator in my room, let alone orange juice and coke🥤, which is inexplicable! It has been a stalemate, and the staff who checked the room finally shouted several times in a hurry: sorry. The problem was solved. (I guess they got the wrong room). The ending was that the driver waited for too long and got angry. He stepped on the accelerator to express his anger, and his car broke down at the door of the hotel 🏨 [All the hotel staff (front desk, reception, doorman, cleaner, room inspector, hotel manager) witnessed this]. I was going to the airport, and I was so anxious that I had to change cars. The hotel may not read the comments, or may not care. It doesn't matter. It's over! It's rare to be confused. But I sincerely hope that the hotel will explain what happened after reading my comments! Thank you! Finally, I want to say: Please strengthen the management of the hotel and don't let similar situations happen again, which will make us tourists exhausted, anxious, and emotionally collapsed! (In a foreign land, there are only 2 flights a week) It's so rare to come to Cuba once in a lifetime, and I'm always excited and excited about the beauty! But your little "carelessness" and "little mistake" will make everything that was originally beautiful form an indelible shadow in my heart. A sigh, the memory of grievance and helplessness will never go away! 😭 Back home, goodbye, beautiful Cuba🇨🇺😭

Very good 👍 Very cost-effective. The open-air room is quite large, and it also provides general toothbrushes, soaps, etc. (I didn't use them, it was said that supplies were scarce). The hotel is in a good location, a few minutes away from the center, on the famous street, you can take a walk in the evening to experience the life of local residents (as shown in the photo). The hotel breakfast is particularly good, it is a set meal, the quality, taste and variety are very good, it is a surprise.

The hotel is in a good location and the hotel environment is also very good.

There are several hotels in the same Royalton group. This one has the best value for money. There is also a Seaview Lion Hotel which is bigger and more upscale. It is also theirs and is close to the sea. It should be the best one at present.

This is the second time I stayed in this hotel and changed the room type. The quality is still excellent and still exceeded our expectations. I originally thought that the slightly more basic room type might not be good, but in fact the hardware, service and hygiene are still online, and the view from the top floor is still good. Highly recommended!

The service is very poor. I will not stay in this hotel again

The rooms are clean and tidy, with adequate air conditioning

Very good in every way

El Hote es espectacular fui con mi novia para pasar nuestras vacaciones y queríamos algo tranquilo pero con ambiente y para mi La terraza del hotel es, sin duda, uno de sus mayores atractivos. Con vistas impresionantes de la ciudad, es el lugar perfecto para relajarse y disfrutar de una bebida al atardecer. La decoración es moderna y acogedora, creando un ambiente ideal para socializar o simplemente contemplar el paisaje. El servicio fue excepcional; el personal fue amable y atento, siempre dispuesto a recomendar los mejores cócteles del menú.