Top 5-Star Hotels in Havana

I have been staying in this hotel more than ten years ago. I have stayed here most of the time when I come to Havana. I have stayed here countless times and the service is very good. It's a nice hotel in Havana, right on the seaside and opposite the Havana Business Center. Although it has been renovated for a long time, it does not feel old.

Mold + noisy street + outdated facilities = not recommended! ! ! 220V voltage but requires a conversion plug! ! Breakfast is the only bright spot, which meets domestic four-star standards. I don't understand how this hotel got a 4.6 rating on Google... The local Chinese tour guide only recommends the Kempinski across the road in the old town, or the MELIA managed by a Spanish company in the new town. All other hotels in Cuba are state-owned enterprises managed by the military. The room smells musty and there are cockroaches in it. When the windows are opened for ventilation, there is also the smell of gasoline from classic cars all over the street. The key point is that the sound insulation is not good. There are often people singing and playing on the road at night, so the quality of sleep cannot be guaranteed! The water pressure in the shower is good, but there are no slippers, no conditioner, and no hot water bottle... If it wasn't for the connecting room, I wouldn't have booked this place, and I will never go there again. I will definitely book Kempinski.

My wife and I stayed at the hotel back in October. The overall experience was great. Nothing negative comes to mind. We were told the hotel's pet friendly so we stayed with our 5 m/o Xolo. We all had a great time. For me personally, what really hit it out of the park was the breakfast and the 10/10 guest service. Even though our stay happened during a national blackout in Cuba things went so smoothly there and the staff really went an extra mile to make us feel like everything was OK. ================================================================ Mi esposa y yo nos quedamos en octubre. La experiencia en general fue increíble. No se me viene nada negativo a la mente. Nos comentaron que el hotel es pet friendly, así que nos quedamos con nuestro xolo de cinco meses. Todos nos la pasamos muy bien. Para mí, personalmente, tanto el desayuno como la atención del personal llevaron al hotel a otro nivel. A pesar de que nuestra estancia coincidió con un apagón nacional en Cuba, las cosas estuvieron tranquilas ahí y el personal de verdad puso su granito de arena para que nos sintiéramos cómodos.

The location of the hotel is very good, very close to the attractions, and there are various classic car taxis to take when you go out. It is also very convenient to find the hotel to help book a taxi to Varadero. Cuba is relatively scarce in supplies. This hotel is in very good condition, and the front desk can also swipe American cards. The swimming pool on the rooftop can punch in the same style as Jay Chou.

I stayed in Room 351 of Gran Hotel ManzanaKempinski La Habana from August 12th to August 14th, and now I am complaining about the poor service of the hotel restaurant staff, guest service manager andsecurity during my staying! 1. At around 22:00 on the evening of August13, after finishing the meal in hotel restaurant, the cashier refused to acceptcash payment, and the attitude was very unfriendly. I asked why, and therestaurant staff didn't give any explanation, and said very unfriendly thatthey don't accept cash. Why did you accept cash in the first day, but didn't accept cash payment in the hotelrestaurant on the second day? Why do the same hotel have different management rules andstandards? And didn't told me in advance. The restaurant service is so poor, is it because the meal timedelays the employees from getting off work normally? Or are there other reasonsthat lead to employees not having a sense of service? If cash service is notaccepted, why wasn't I informed before I entered the restaurant? May I ask themanager of hotel restaurant, has there been any training for the restaurantstaff? 2. Complain that the guest service manageron duty of the hotel has a poor service attitude and cannot provide areasonable explanation to solve the complaints to your in house guests. Theattitude is very bad and intensifies the conflict between the staying guestsand the hotel. Does not reflect the duties of the Guest Services Manager on duty.No explanation as to why the hotel only accepts credit cards and not cash.Threatened to call the police. The point is that I didn't refuse to pay afterthe meal, but wanted to pay the bill with the cash. Why did she want to callthe police? This is threatening the hotel guests! 3. Complain about the poor attitude of thesecurity guard on duty and lack of awareness of service. It is like theunderworld threatening the guests staying in the hotel. 4. Complain about the service of the hotel.We are two ladies and took a baby who was only one year old. All of those staffof the hotel did not have the concept of customer-oriented and the most basicmorality of caring for minors, and deliberately made things difficult In-houseguests who spend at the hotel restaurant. The restaurant staff, guest servicemanager and security in the hotel are not worthy of working in a five-starhotel like Kempinski, which brought me a very unpleasant stay and experienceduring my stay in this hotel. I want to emphasize the background of thiscomplaint again. At around 22:00 on August 13, 2023, after themeal in the hotel restaurant, I wanted to settle the bill in cash, but therestaurant service staff refused my request to settle the meal in cash, whichled to this unpleasant incident. Hope Gran Hotel Manzana Kempinski La Habanacan explain and apologize in writing to us two ladies and a baby who is onlyone year old.

Eduardo the bartender was excellent. The service from Yari and Lorane was timely and they were so much fun. Great vibe whether you are with friends or colleagues. The music is great, they will even allow you to choose what you like to listen to. I would recommend this place to friends and family.

We have been staying in this hotel since 11.04. to 14.04. 24 three adults, booked a room with 2 beds + a sofa, and received a double bed and an armchair bed without bed linen!!! When we contacted the reception, they told us they couldn’t help us, such a reservation! Please bring a sheet and blanket for your stay at this hotel. There is a coffee machine, but no coffee, water flows from the shower, a puddle all over the room. Breakfast is good, gym too, taxi to the center of Havana, next to a store with alcohol for foreign currency, etc. plus.