Top 5-Star Hotels in Heidelberg

The very high level of personal service at the Europaeischer Hof Heidelberg could not be any better. It's very consistent and makes any trip to Heidelberg more relaxing and fun. My first choice for any overnight stay in Heidelberg and I can highly recommend it. Looking forward to my next stay there - CVID permitting - hopefully soon.

The surrounding environment is very good, the room is not too big, the entrance is the cloakroom and the kitchen, and then the living room, inside the bedroom is connected to the bathroom, there are shower gel, shampoo, conditioner, slippers, hot water bottle, and two free bottles of Saint Pellegrino. But the hotel does not have a parking lot. The clerk will drive a golf cart to take you to the public parking lot and then drive you back. The parking lot is 1 km away from the hotel.

The hotel was a pleasant surprise in Heidelberg city, and I stayed only one night, but I would certainly stay more, because I was very well installed. The hotel is located in a building that worked in an old tobacco factory, and is completely renovated for the hotel's facilities, with large suites or lofts, very well decorated. They have washing machine, fully equipped kitchen with modern tools. Wi-Fi quickly. Floor with heating and large bathroom. Parking on the site, but are few vacuums. When I booked, I asked for a parking vague and I had no problems. The service was very good from who received us. There is no reception. When I arrived at the establishment, at the main door, there is an interphone. The guest attendant arrived in a few minutes and passed all the instructions needed. It is in a quiet and quiet neighborhood. It is not so close to the historic center, about 2.5 km. Better go by car and park in the various parking lots near the main attractions.

First of all during this critical moments in the world due to the COVID 19 safety it’s out of great importance! This hotel has it, all personal where wearing masks and everyone is responsible. Very professional and friendly hotel personnel, I had a shower head problem and Hotel tech arrived in a min, replace it in the blink of an eye. I felt welcome safe and take good care of. With this review I would like to thank all the hotel stuff for doing such a great job and hope to see you again on my next booking.

We walked to the hotel from the hautbahnhof, not far, about 800m A little far from the old town, maybe 20-30 minutes walk, but we got plenty of exercise. We could have taken a tram if we wished though from close to the hotel. Our Premium room was very good. Very spacious and comfortable. The bar staff were friendly and welcoming (especially Babu who we enjoyed talking to very much) Beer prices for the Heidelberger beer very competitive (unusual for a hotel bar) and a free drink for every day we didn't have housekeeping. The room was a bit warm for us but we would open the window to cool down for a while. Not sure how it would work in summer as the air-conditioning didn't do much. We would recommend this hotel and would stay here again if we return to Heidelberg.

Overall a very fine hotel. Staff was very helpful and friendly. Good location if you are planning on traveling by train or FlixBus since you are very close to their stations. The breakfast buffet is very extensive and well operated. We also ate once for dinner ate at the hotel restaurant and the hamburgers and fries are exceptional. (We had young adults in our group.) The Executive Lounge has a great view of the river if you have access. One warning. If you need an accessible bathroom, this is NOT the place for you. The showers are old school in a high wall bath tub. The other caution is the location is not adjacent to the Old Town. You may need to use buses, trams, or Uber/taxicab.

This is a very nice, business traveler type hotel. Room was very comfortable and clean. We had a couple of problems, though: 1) we reserved a room with twin beds, and we were given a room with the beds made up as one king bed—we couldn’t separate them and it was too late to get a different room; and 2) the lights in the hallway on our floor didn’t work until they were able to fix them the next morning (that was worrisome). There was some renovation going on which seems to explain the lighting issue. The hotel was about halfway between the train station and the old town, with a tram stop almost directly in front, so it was very convenient.

Fortunately, we're able to cancel our reservation, literally the last minute for free. The hotel staff was really unprofessional, unfriendly, and unhelpful upon our arrival. One of the ladies behind the check in counter barely spoke English. We had to wait 30min before our rooms would be ready, she did not offer us to put away our luggage (after I asked we were shown in the o the storage room, nobody helped us carry the bags..ans the room was left with the door open and without any surveillance from the staff). There was no clean glasses by the water container. As we sat on the hotel restaurants terrace to wait, nobody came to ask whether we wanted anything to dirnk. We then went to check out the roof top terrace. It was dirty, full of dried leaves... No access to wc. After these few disappointing experiences within 30min upon our arrival, we decided to give friendly feedback to the staff and see our options for cancelation, especially if we're not offered a proper excuse and/or upgrade. We were told that they're very busy and that that's the reason they can't deliver good service (note: their main job in this industry is to serve their guests, us, thus). WE WERE THE ONLY PEOPLE, BOTH AT THE CHECK IN COUNTER, AS WELL AS RESTAURANT AND ROOFTOP. Very happy with our decision to cancel this reservation and to have found a much better place to stay in the town center (Qube Bahnstadt was really far from the old town).

Located in the very close to the city but quietly, this hotel offers very clean apartments and the welcome is really very warm. The room for four is large enough to welcome everyone you don't walk over, the bedroom is of good quality and the bathroom is very clean. The hotel is located in the heart of the city, and the hotel is located in the heart of the city. The hotel is a very nice hotel, and the hotel is a very nice hotel.

Stayed here with family in May 2024. Very nice hotel, tastefully decorated. We stayed in the annexe, just 50m from the hotel in a very large room. Staff were extremely helpful and polite. Hotel is a 20 min walk to the old town but as hotel is close to the river we took our stroll that way. Highly recommended, we would stay there again.