Microtel Inn by Wyndham Henrietta/Rochester

I’m just going to say this right now, if you looking for hotel to stay in, do not come to this hotel. I’ve stayed for 2 nights and the customer service was atrocious. There are few things I’ve notice during my stay. 1. Service: nobody was able to make the beds whenever I left for couple of hours yesterday during the 4th of July fireworks. Not only that, but also didn’t bother to clean up the rooms when people are going out for few hours 2. Dining: when they said they have breakfast, it wasn’t the kind of breakfast that I normally see. The coffee machine was down, the milk had a funky smell almost like it was expired 3. Rooms: The ice machine kept breaking down, the hotel walls were pretty thin. We kept hearing neighbors next door from us all night

It felt like a homeless shelter. Peeling paint everywhere- especially bathroom ceiling, leather chair ripped with stuffing showing, cracked tiles, broken moldings, unfinished unidentifiable electrical connection sticking out of the wall, 15 year old TV, no fridge, no microwave,

I booked this hotel because of the location. It was close to the RIT campus. The pictures of the property looked nice. I loved the bench by the window and the decor. I also loved it because it was pet friendly. But this place is a nightmare. First off as soon as you pull in the grounds of the parking lot are all under construction. There is potholes and material all over the parking lot. Then when you check in they place a deposit hold of $50. We make our way to our room. There is no elevator it’s a walk up and The ice machine doesn’t work. We walk to our room and the room is falling apart. The walls are dirty and there is chipping on the floor. The room looks like it was cleaned. The corners have dirt and paint chips on the floor. There is even a left over used soap in the shower. The bath mat has brown stains on them and the toilet looks like it’s broken. Down the hallway there is construction workers and material all over. There are vacant rooms with the door wide open. The back door is unlocked so when you go down the lobby someone can come from behind. It’s very unsafe! I will not recommend to ANYONE!

It’s so dirty and sketchy - one of the worst places I’ve ever stayed. Mold in the shower and reeked of smoke.

It was a good stay. Stayed overnight for a function at RIT and it was close

Best thing is that it's being renovated. Unfortunately this won't fix the lack of cleaning. Putting stained sheets on beds, is unacceptable. Should be inspected weekly for contagions.

I was supposed to be given a deluxe room with a separate bedroom and instead received a tiny little room with only half of the light bulbs working and a fan loud enough to scare small children in the bathroom.