Lazure Hotel & Marina

Amazing property and service I am repeatedly enjoying

Sometimes you need something to go wrong to fully experience the service and attitude of staff. In our case a large ceiling light fitting dropped off in the middle of the night onto the bed. You can imagine the shock! We didn’t need any assistance but in the morning several staff came to view the issue. We were checking out at 8.30am so we could have done without all the extra activity going on - it wasn’t the best way to end our 3 night stay. However, Teodara went above and beyond to try and rebalance this experience with breakfast quickly ordered and delivered to our apartment and checking out swiftly. Teodara even went and got two of our favourite almond croissants, before the bakery had opened, running to our taxi to drop them off. Thank you! All staff were friendly and helpful during our stay. The accommodation was first class - we could have stayed a lot longer but had to return to London. Food and facilities were excellent - particularly Baguetteria. We both had a 75 minute relax massage. Unfortunately the treatment room my wife was in, it was next to the gym so could hear lots of noise and weights crashing. When we mentioned this the staff said they knew but because they were full they had to use. I would recommend that treatment room isn’t used at all!! Sort out sound proofing or don’t use! Compensation came in the form of two 25 min leg massages. It impacted our plans for the night - it would have been better to avoid but it is another example of reactive service of trying to put right something that went wrong. Putting these two issues aside and the fact building works were in progress on a new outside swimming pool area (didn’t know this before we went) I’d still give top marks and would recommend.

Beautiful old building, friendly and helpful staff, relaxing and welcoming

We had an amazing experience. Very attentive service throughout the stay. Very good ratio of number of staff at the beach. The beach is beautiful, water very nice to swim in. Not too busy. We always found it easy to get sunbeds. Room quality is very high. We stayed in the contemporary building where rooms are very modern. Great AC and bathrooms. Super clean. Balcony had wonderful views. Food is fantastic at both restaurants. Spa is great. Nothing we can fault. We had a great stay overall. It was also just nice and chill and didn’t feel busy. Would definitely recommend to anyone.