Heyuan Hakka world, Lianan, kangman hot spring Guest Reviews
4.7/5
Outstanding
417 review
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Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(417)
Positive reviews(406)
Reviews with photos/video(202)
Perfect for kids(94)
Classy environment(92)
Great swimming pool(59)
Delicious breakfast(42)
Has facilities for children(37)
Friendly front desk staff(27)
Well designed(20)
Clean pool(14)
Negative reviews(11)
Dawanquzhiye&dingzhijiazhuang
Stayed in Sep 2023
Family
3 review
3.0/5
Posted on Oct 4, 2023
A bug bit my baby's hand on the bed in the middle of the night. Two weeks later, the scar is still very deep. The breakfast he had was adequate but the variety was average and there were too many mosquitoes.
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Response from Property: Dear guest, first of all, I am really sorry for not being able to give you a 100% satisfactory check-in experience. We have promptly fed back the questions you raised to the relevant departments. The rooms will be fully disinfected every day after each room is cleaned. Yes, there are many green plants on the first floor. During the peak occupancy period, there were many shortcomings, but they have been improved. We strive to give you a better stay experience next time you come. Sincerely looking forward to your next visit!
Chrislaw
B.Duck Family Room
Stayed in Jan 2022
Family
34 review
4.5/5
Great
Posted on Jan 12, 2022
Overall it's an interesting hotel.
First of all, the location is not bad, it is easy to find in the hot spring town of Ketianxia. Secondly, the service attitude is good. When we see that we arrive, we will take the initiative to go out and carry our luggage.
The design of the hotel is obvious in Southeast Asian style, and the holiday style is very comfortable. The room is quite big, especially the shower and toilet are spacious. Toiletries are good and the quantity provided is plentiful. The bed was comfortable and supportive. And also provided two pillows, one each of regular and latex.
The sound insulation of the room is good, and the double-layer soundproof glass is used to ensure the sound insulation performance under the premise of ensuring the balcony view. Because it is a suite, thick curtains are installed on the second floor to reduce mutual influence.
There are not many hot springs in the hotel, only two hot spring pools. But since there are not many rooms, it is ok to use. The hot spring water is very comfortable and clean, and there is a heated swimming pool. The breakfast is not bad, the fruit in the room is very rich, and the cookies are also delicious.
Because there are not many hot springs, the hotel will give each person a ticket to a hot spring town to make up for its own shortcomings. It can also be seen that the management is flexible and customer-oriented.
There are two suggestions: Mahjong room 168 an hour is a bit too expensive, it may be easier to accept if the fee is lowered.
In addition, the sliding doors such as the wardrobe and bathroom in the room are not open smoothly. If the glass horizontal panel of the bar and the entry carpet are more careful in cleaning, it may be better to stay.
In general, it is a hotel that is very suitable for vacation and leisure. Combined with the rich entertainment activities in the world, family travel is also very good.
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6/12
Guest User
Forest Room - Double Occupancy
Stayed in Jul 2021
Family
4 review
5.0/5
Outstanding
Posted on Jul 27, 2021
The service is great, the environment is great, the swimming pool and the restaurant are just outside the house. You don't need to look for restaurants everywhere like a big hotel, wearing a swimsuit across half of the hotel. The room booked has a separate hot spring, which the child likes very much. After soaking in the swimming pool, return to the room to soak in warm hot spring water. It is comfortable and refreshing.
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Response from Property: Hello, dear customer! Thank you very much for your praise and support to our hotel. We always believe that a good reputation must be recommended from the most sincere satisfaction of the guests. At the same time, we will also strive to provide you with better services! Looking forward to your visit again~ I wish you a happy life and good health!