Extended Stay America Suites - Portland - Hillsboro

Actually my son is staying here,he always stays here. The staff is nice and the place is clean

Overall it was an okay place to stay. At one point our key card stopped working and we had to go to the front desk to get it reactivated. The gentleman took our card and asked our room number and reactivated it. Didn’t check ID or ask for a name on the room. That didn’t feel very safe to me. Overall, most of the staff was very friendly.

Location is very good, plenty of shopping and restaurants in vicinity

Had to wait for checkin. Nobody working front desk

No dishes, no silverware no glasses no cups no coffee pot in the kitchen

The staff was nice but the internet was horrible, and had to pay for better service, whuch was unnecessary nerver have i ever had to do that before at any hotel. told them about the dishwasher not draining and all they did was suctioned it out and didnt actually fix it. Used it the same night and was stopped up again and it stunk so bad from the water just sitting in it. The internet was terrible and if you wanted better internet you had to pay extra which makes no sense. Worst place i have ever stayed but the staff was nice.

I have stayed at many hotels across the world and I had heard good reviews about Extended Stay America and we wanted to be able to cook. On August 9th Extended Stay America was more like stay away. When we entered the hotel a man sat in a chair across from the reception desk yelling into his phone. One customer was in front of me waiting. On the desk was a sign that said "I am temporarily away please call 0000 on the courtesy phone". There was no courtesy phone and the person in front of me apparently had been waiting a long time. She got exasperated and left. I stepped up and tried calling the hotel itself once then twice. One person came out of the back room and said she was doing dishes. Meanwhile the man was still yelling into his phone that we could hardly hear her. His rudeness and lack of respect for others was only eclipsed by the fact that the receptionist accepted this behavior and said nothing to him. Obviously, she did not respect her guests anymore than he did. She checked us in and said she would be gone for the next 20 mins - no backup. We went to the room. The room was down the hall and we could still clearly hear the man yelling. The room had not been cleaned and was a bit of a mess. We ran back to catch her before she left. We had to call out for her and she came back to give us another room. The second room further down the hallway and yes we could still hear the man yelling into his phone. This one smelled like dirty feet and screamed out to be fumigated. We had to hunt down the receptionist by knocking on various doors and calling out to her. The third room which was the last available smelled like the second room, but not as bad. However, the neighbors were loudly arguing and the overall look of room was like a rundown tenement. We left and did not stay. We asked for a refund since we prepaid and yes the man was still yelling into his phone. He continued to do so as the we left. The refund we got was less than the overall cost. Do not go here.

The location is great. The hotel is very dirty. My room had roaches in it. It’s an extended stay so you’ve got some questionable people living there as well. Tried to get into my room one night and it wouldn’t open. The front desk gal came up and had to body slam the door to open it. That felt very unsafe. There’s nothing in the kitchen for use, you have to ask for stuff. But I didn’t feel comfortable using the kitchen because of the roaches. They did issue me a full refund because it was such an awful stay. There was a huge hole in the wall in the hallway. Just not somewhere I would bring my family and feel comfortable in. I came solo for the reptile show. I wouldn’t stay again though, it was too gross.

I liked the setup of the location having easy access to the stairwell to the back entrance so I didn't have to walk from one side of the building to the other when I was staying. I could after a long day out in Portland get into the building and into my room safely and quickly.