SpringHill Suites by Marriott Hotels in Hilton Head Island

First, let me say that I stay at Marriott’s frequently, and the service is overall consistently good. This hotel was an exception. Upon check-in, we were asked if we would want housekeeping during our stay, and we said yes. When we first got to our room, we noticed that the bathroom door would not stay shut. It was a sliding door with no latch and it would just slide right back open. The next day, we mentioned it to the front desk and they said they would have it fixed. Housekeeping never came which was also a problem because we were trying to shut the bathroom door by putting towels under it to prevent it from sliding. Without drawing this out and making it a really long review, I will just say that we were there from Sunday through Friday and had housekeeping one time (and that was after asking multiple days in a row) and the bathroom door was never fixed. We never got clean sheets, etc. Basically in five nights they came once with clean towels, emptied the trash, and made the bed. Much of the time there was no one at the front desk and a couple told us good luck in finding anyone. They had been standing there forever trying to check in and there wasn’t anyone there. There were a couple of friendly people at the front desk, but one who had a major attitude, and others that could not be bothered to look up and even say hi to people. Just to check out this morning, I stood forever before an employee walked by and got someone to help me. Normally they ask how your stay is. Not this hotel. I don’t think they want to know. Very disappointing stay. I would definitely find someplace else to stay.