Hilton Head Island Motels

Travelers beware: My husband, traveling alone, checked into the Red Roof Inn on Hilton Head Island, SC on April 3rd around 3pm. Everything looked fine in the room, so he left to go to dinner with some friends. When he returned around 8:30pm and turned down the bed, he found dirty sheets. Housekeeping had made the bed with the sheets being left dirty!! He went downstairs to the front desk to inquire about getting clean sheets. The front desk attendant (an older lady) was very nice, apologized, and gave him the clean sheets. But since housekeeping had gone for the day, he had to put them on the bed himself!! The rest of the room seemed, fine with the exception of some gnats (or some other type of small fly) and the hot water coming out of the sink being brown (briefly). When he told me about his experience the next evening, and as he is not one to address issues, I called the front desk. The first person (a young man) answering the phone listened to my complaint and then put me on hold. Another person then picked up the phone and asked if she could help. I gave her the information I had given the first person. She then proceeded to tell me that this is a budget hotel (the rating is 3 ½ to 4 stars, so I don’t consider this budget), that they are short staffed, and that housekeeping goes home at 5:00pm. She did apologize and explain that they had changed the boiler that day or the day before and that may be why the water coming out of the shower was brown. She also told me that he could check out if he wanted to (? the room was prepaid). I told her everything around there was booked and he had nowhere to go. These are adequate explanations/suggestions, but there is no excuse for someone making up a bed with dirty sheets when the room is going to be occupied by a new customer!! I believe the Manager was there at the desk with her, but did not offer any compensation, which is what I feel would have been the right thing to do. This hotel is in a great location, right next to Shelter Cove Marina, but we will never stay there again!! I booked the room through Priceline, whom I also called with my complaint, as I thought they ought to know what type of issues we encountered at this hotel. The customer service person was nice and sympathetic but said there was nothing she could do about the situation.

Virtually all the negative reviews are inconsistent with our experience. When we arrived the bellman took all our bags. Our room was not ready but we were forty-five minutes early. When we did check in we were given a late departure for the room not being ready on time. All we said asked was why we had to wait for an hour. The room looked great and smelled fresh. Everything was in place. Exactly what you expect. No dog smells, not musty or anything broken. The next two days we used the beach and the pool. Plenty of towels and all pool furniture seemed to be in good shape. We ate at the pool restaurant. In the morning one of us would go down to the cafe to get coffee and bagels. The food was very good and the service was good. At every encounter with hotel personnel we were greeted with “hello, how are you enjoying your stay and is there anything I can do?” Nothing at all like some reviews. We’re not inspecting the hotel we’re just saying what our experiences were. Based on our experiences we would definitely return.

Two things I could not understand: 1) why Sonesta has a room for accepting pets but have carpet on the floor instead of hardwwod or ceramic tile. We entered our room with a pee spot on carpet floor right at the entrance. We communicated that to reception but they found that to be normal. We didn't understand that. Well, we're not coming back. 2) How can Sonesta call itself ”pet-friendly hotel”if they charged us $200.00 for pet fee for two nights (we found that to be ridiculous and they should not advertise themselves as pet friendly but only as ”we accept pets” because the fee is 10 times higher at Sonesta than at Best Western.

We really enjoyed being so close to the beach. The rooms were clean and comfortable. The pool was relaxing and overall atmosphere was nice. Enjoyed being so close to many restaurants and coligny plaza

I’m loyal to Hilton brand hotels, but their service has went down since the pandemic. The only time you see housekeeping is when it’s time to checkout. They want to make sure you are out of your room by checkout time. I’m very impressed with this Marriott. My wife is a late sleeper, so we don’t usually leave our room until after 1:00 p.m. Housekeeping still cleaned our room every day. You no longer get that with Hilton. We came back from Kroger with some groceries, and we were resting in the lobby with our packages. As we were getting up, this lady approached us in what looked like a manager’s vest. She actually asked us if we needed any help carrying our packages to our room. How great is that! That’s an example of the impeccable service you receive at this hotel.

This hotel is right in the middle of everything. Now that can be good or bad depending on what you are looking for. It was a little louder location than I normally prefer but the hotel front desk staff was very friendly, the room was nice, the bed was exceptionally comfortable, and it was convenient. Also, it is right on the beach.

Located in the heart of Hilton Head, a barrier island that anchors the southern South Carolina coast, Courtyard Hilton Head Island is a short stroll to Coligny Beach Park and a quick commute to area businesses including Lockheed Martin, Sodexo, Flurida, MasterCard, Black Rock, and RBC Financial Group. As one of the newest Hilton Head Island hotels, we deliver sparkling and spacious rooms & suites with free WiFi, comfortable beds, ergonomic desks, onsite Bistro and Bar and flat-screen streaming TVs with Netflix and YouTube. Refuel at The Bistro, then work off our Southern hospitality in our 24-hour fitness center. Unwind on island time at our rooftop bar, shimmering pool, firepits or one of our three tropical cabanas. As one of the best Hilton Head hotels, we also offer 960 square-feet of event space for your business meetings and celebrations. From one of the top hotels in Hilton Head SC, you will have access to the island’s incredible dining, watersports and shopping. It is our pleasure to welcome you.

Long story short… my visit to this hotel was changed, and I was unfortunate not to be able to stay and needed some help with my reservations. Thank you Johnny Brown for your Amazing Customer Service. You made my nightmare into a dream. Keep up the good work 🤗🤗🤗. People like you that help others make the world a better place. Thank you again for your patience and kindness. MG

A good resort is defined by things like beautiful grounds, a relaxing pool, access to the beach, delicious food, and excellent customer service. The Omni Hilton Head Oceanfront Resort certainly has all of those things. But, an excellent resort is defined by its people and their willingness to make everyone's experience, no matter how long, a lovingly memorable one. Here, the Omni Hilton Head Oceanfront Resort exceeds all expectations. Our family decided to switch our usual annual vacation from somewhere else in SC to HHI, and after plenty of research, settled on the Omni. Ahead of our visit (September 5-10, 2022), I emailed with Lucy K., the assistant rooms manager, about celebrating our son's recent birthday. Lucy was our superstar of the entire vacation, ensuring that when we arrived into our beautiful suite, there were pool toys for him, bubbles, crayons, and a super cute towel sculpture of a birthday cake. The head of housekeeping was in our room when we arrived, leaving a much-appreciated card for our family signed by the staff. Not only did Lucy set up such an amazing arrival, but she arranged for a later checkout for us on the last day as our flight was later in the day and our little boy needed to nap in the early afternoon. You have no idea how much stress this took off of our minds that last day. Lucy single-handedly made our family vacation (the first major one as a new family since the pandemic ended) an awe-inspiring experience. Besides Lucy, John S., the recreation manager texted us and arranged a very VIP experience of meeting the resident mascot Duney the Dolphin and gave us our own miniature plush version to take home (our son STILL plays with him on a daily basis three weeks later). Other props go to the nice gentleman at the Seaside Shack who always said hi to our son and provided him with a couple of little toys throughout the week, as well as Sydney, the resort's loyalty ambassador who texted to check on us during the week. The resort and our suite were super clean and gave our family the room we needed. I loved sitting out on the massive balcony and enjoying not only the waves, but a couple of morning dolphin shows! We loved the stunning courtyard, grounds, and three pools. Our little guy spent a ton of time visiting with his new ”friends” at the splash pad. I believe every single team member of the Omni we encountered over the course of a week greeted our family with a smile—from housekeeping to poolside servers to bellhops. We loved the zero entry of the main resort pool and the two large umbrellas allowing you to seek shelter while enjoying the water. Besides that, the abundance of umbrellas around the pool are hard to find at other resorts, and the poolside music was EXACTLY what you want when relaxing (fun, chill, and just kind of ”there” in the background without annoying anyone). The beach in front of the resort is pristine and peaceful. We also liked the food offerings around the pool, but don't sleep on the delici

Located in Hilton Head Island (Mid Island), Hilton Head Island Beach & Tennis Resort is within a 10-minute drive of Shelter Cove Harbour and Palmetto Hall Golf and Country Club. This beach hotel is 4.9 mi (7.9 km) from Coligny Beach and 5.8 mi (9.3 km) from Sea Pines Forest Preserve.Dip into one of the 3 outdoor swimming pools or enjoy other recreational amenities including outdoor tennis courts and a fitness center. This hotel also features complimentary wireless internet access, a picnic area, and barbecue grills.Satisfy your appetite with local cuisine at Jamaica Joez, one of the hotel's 3 restaurants. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges.Featured amenities include multilingual staff, laundry facilities, and ATM/banking services. Planning an event in Hilton Head Island? This hotel has 12002 square feet (1115 square meters) of space consisting of conference space and 4 meeting rooms.Make yourself at home in one of the 846 individually decorated guestrooms, featuring kitchens with refrigerators and microwaves. Rooms have private balconies. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as separate sitting areas and coffee/tea makers.