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The Dilly was probably amazing in the 1980's and 1990's but not much has been updated since then! We stayed in a Dilly Classic room which was perfectly fine, a good size, clean with strong Wifi. The shower was powerful and there was plenty of hot water. I know some people on this site weren't impressed by the breakfast but I thought it was great. Obviously, the location is fabulous. However, I didn't feel the room was up to five-star standard. The coffee was instant and the milk small UHT cartons. There was no fridge or mini-bar (though we were in the 'cheapest' room so may be different elsewhere). The toiletries were cheap and basic (so bring your own), there was no plug by the bed to charge devices overnight and no Blu-tooth speaker which seems to be a given now in higher-end hotels. The style of the room itself was quite dated including the landline next to the toilet which I'm sure was incredibly cool in 1986 :) Overall, if this was a three-or-four-star hotel I'd give it full marks, but as it's a five-star, (and more importantly charging five-star prices), it's lacking in some areas. I believe the hotel is currently 'between owners' which makes sense, as I guess the current owners don't want to invest and are ticking along until the new ones take over. It's not dreadful by any means, but they charge a lot for what you get.

To start, when booking a hotel I always critically read the reviews and research the area. Additionally, a relative stayed at this hotel about six years ago and liked it. The hotel is in a wonderful area. It is next to a tube station and just a short walk to wonderful museums. The area feels safe and not crowded with tourists. Now for the things that I did not like. Upon arrival at 10 AM, the Front desk told me that my reservtion had been canceled. I showed them my confirmtion, but they said it was canceled. So much for asking for an early check in. I had to call the reservation's number and the woman on the line quickly found my reservation. However, the Front desk now said that I should come back at 1500 to check in. My wife, exhausted from a overnight flight sat down and fell asleep on the lobby couch. Perhaps this was a sore sight, because now they found a room for us by 1100. The room felt smaller than what was stated for a Deluxe Double. The bathroom was small but clean although the toilet seat was loose and we had to continually readjust the postion. The refrigerator was not working. We informed the desk the next day, but it was not repaired or replaced until that evening when we called the front desk again, and the night manager himself came to fix it. I feel that all these forementioned issues are tolerable except for what I felt was the UNCLEANLINESS of the room. The dark carpet has numerous visible stains and it just felt dirty when walked on with bare feet. There were dark smudges and even a spot of dried blood on the bathroom door that were not attended to by the housekeeping staff. I have attaced a photo of this. The room was dusty and I had to wipe surfaces with a damp cloth every day during our five night stay. During our stay, not once did I hear hear or see a vacuum cleaner. In all, except for a great location, I was very happy to leave upon check out.

Actually my first time in london, receptions are friendly, given us a comfortable and tiny room with magnificent views to Trafalgar Square. Free cola , chips and biscuits are great, hoping for living here again. 非常推荐大家住这个酒店，交通便捷，服务好。值得。

I find spa days odd if this is normal. Maybe this is a me thing. £70 to sip camomile tea in a not very warm room with the lights down (I could have murdered a coffee but they didn’t “do” coffee in the spa. Coming from a luxury hospitality background and it being a high-end hotel, I would have thought someone might have offered me one); the jacuzzi again was not all warm and nice so my muscles still wouldn’t relax and then there is a steam room with eucalyptus. The sauna is separated m/f so i didn’t bother because I went with a male friend and the point was to chat… we ended up having more tea. There is no swimming pool but there is a gym. Fair enough if you want that. My starters had no flavour at all. The main was nice and right for the moment and my Irish coffee was delicious. The building wowed me and everything is in very good condition. Staff are down to earth, smart and friendly. The set menu was worth doing. I don’t know how this competes with other hotels but had the spa been warmer I would certainly have been happier. I feel £70 for that part of the day is money for old rope. When I think about it we spent about £20 an hour to be in a nice building and have a £30 two course meal. I think that’s quite a lot. The spa could do with some personality, warmth, music… having tables cleared more often (it wasn’t busy)… something other than going room to room in a towling robe.

The most expensive hotel I stayed in during this trip, the experience was very good

Did not eat breakfast, there are many benefits next door, there is a hotel's own restaurant Holmes Restaurant on the first floor, we went to the lobby several times from the restaurant, reception will say welcome back, it feels good. There is a fire on the first floor

To be honest, for a room that costs 10,000+ per night, the overall experience is really average. It was much worse than a hotel of the same price in Paris. In addition, the breakfast at the hotel was really unpalatable. The porridge in the Asian Breakfast was the most unpleasant porridge I have ever tasted in my life. Also, breakfast is included in the room rate for the first stay, but only 50 pounds is allowed, which means that if you accidentally order more than the amount, you will have to pay extra for the meal. The only positive thing I have to say is that the location is very good, and the restaurant has a view of Hyde Park.

the lift was broken 2/3 days we were there- carrying luggage up three flights not fun! hoofing it up three flights after 15,000 steps sightseeing the city also not fun! the “AC” in the room is barely functional- it blows air but not cool air. the fitness center was closed or ‘out of order’ when i was there. the check-in takes a long time… and there is only one check-in desk. they DO graciously offer a glass of water or wine while you wait- but it is tedious to sit in the very small lobby watching the receptionist slowly check in the guest ahead of you taking twenty minutes… after a 12 hour flight and train ride - you just don’t need this. i chose this hotel BECAUSE it had a lift and a fitness center… it was aggravating that these features were simply not available in actuality. they should have comped me a free breakfast or something since i DIDN’T get what i paid for… the staff was friendly though, and the room was pretty and comfortable. also it was nice that they placed complementary water bottles and snacks in the room. they MUST improve and speed up their check in process! they must fix the AC, the lift, and the fitness center. if not, they should offer guests a complementary breakfast as a small compensation. i could have selected a cheaper hotel that didn’t have these amenities. i paid more for this hotel FOR these amenities. not good business to not deliver what was offered.

Stayed several times, but this time＜2022.1011～16＜5 nights During the Frieze Art Fair in London, the price increased more than three times, the most abhorrent serious discrimination against Chinese people Booked a suite < hard to give me a normal room, took out < Ctrip booking records, hotel & Ctrip, bullying people together, just asking me to accept it, even better < Ctrip wants me to go to another hotel for one night? This is irresponsible to customers, restaurants, Ctrip < too chilling & scary , Can you tell nonsense with your eyes open? ? ? There are a lot of hotels in London, but don't stay in the sloppy <Royal Cafe Hotel London! The hotel and Ctrip unite to bully people, it's too hateful <Completely unethical practice!

Great hotel! highly recommended! Excellent location, go straight to the British Museum, walk for three minutes, walk 6 minutes from Holborn subway station. The hotel service is particularly good. From the door, there is a service staff who takes the initiative to open the door and take the baggage. It is already in the room when you check in. When you leave, someone will help with the baggage, and you don't even need to bring it out. This is for traveling alone. It’s really great! At 11 o'clock, I have not yet arrived at the check-in time. The front desk will arrange a free lobby for a tea break. No matter where I see the service staff, I will always say hello and friendly greetings, full of service awareness. Breakfast is traditional English and is as varied as it was when you were studying at Oxford. The hotel decoration also has a strong traditional British flavor, the room is very clean, the hot water is very good, I have a service staff to send a small biscuit to welcome after the check-in, go out at night and find someone cleaned the room. Because the hotel is in the heart of London, the room size is not that big. If you want to experience the traditional British style and exquisite service, this is definitely a good choice! Although it is a bit more expensive, I personally feel that it is very worthwhile to experience travel to London!